Poor!!!

Easy Limos Hanger Lane
★★★★☆
3.8
76.0% of users recommend this
  • Value For Money

Madeleine441's review of Easy Limos Hanger Lane

“Poor!!!”

★☆☆☆☆

written by Madeleine441 on 21/05/2014

We ordered a limousine through "easylimo" and the car was provided by "A touch of class".

A nightmare experience.

The return driver of a booking I made parked in the wrong area to what was agreed with the first driver, and so we were late to find the limousine. After we had loaded the car with all of our luggage the driver at this point then tried to charge us a late fee. The biggest issue I had with this was that the fee he was trying to charge us was far more money than what was agreed in our contract for a late fee. When I contacted the controller over the phone he agreed with the charge the driver was attempting to make. I did not accept this as it was not part of the terms and conditions that was agreed - and told the limousine driver to take his car and leave as it struck me as an obvious scam to get more money out of us.

I later contacted "easy limo" and "a touch of class". "A touch of class" refused to accept what I had told them and made numerous excuses, whilst "easylimo" did not apologise at all.

I did some research after this experience, and have discovered other people have gone through almost identical issues.

I am currently reviewing my legal options in regards to what happened.

BEWARE! AVOID AT ALL COSTS!!!

  • Value For Money

Easylimouk's Comment

Written on: 30/08/2014

Hi,

Thank you for taking the time to communicate to us why the service did not meet your expectations. I have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I would be happy to investigate this deeper and come back with a more detailed reply. So that i can do this investigation please kindly reply with a booking reference number or the date of hire.

Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Agostinho Freitas
Customer Relations Team

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