Sponge Reviews - www.sponge.co.uk

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★★☆☆☆
1.8 / 5
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Latest Reviews

★★★★★

“Beautiful Sponges.”

written by Bumperlady on 30/05/2022

Have been using this company for several years now, and am yet to have a bad experience with them. I just currently ordered two cakes, one for myself and one for a friend's birthday and both our sponges were delivered in a timely manner, beautifully and securely packaged and the taste and presentation of them could not be faulted. The fact that both I and my friend polished ours off within 24 hours of delivery says something about how tasty they were! Personally I wouldn't go anywhere else when I want to send gifts to people or to treat myself. The thing I love is that this company only uses natural wholesome ingredients in their cakes, and none of the horrible artificial sweeteners which I am so allergic to. There are also gluten free options available for those that need/want them. The website is also really user friendly and easy to place orders, I cannot comment on customer service reps as fortunately I've never had cause to contact them regarding my orders, I have ordered, paid and a great product has been delivered to my satisfaction. Would recommend to others.

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★☆☆☆☆

“Not delivered”

written by Joey114 on 09/05/2016

Wanted to order a cake for a birthday party on Sunday, but was concerned about timing on delivery. Phoned on Thursday at 15.00 to ask advice of sales person who said they were confident it would. I also paid a Saturday delivery surcharge. The cake failed to arrive on Saturday. Still not received by Tuesday. If it ever arrives it will be a very stale 10 inch cake with only one person to eat it. What a disappointment.

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★☆☆☆☆

“Stay away”

written by mhall3 on 28/01/2016

Go somewhere else besides here. They have bad customer service skills and they do not deliver your cake on time.

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★☆☆☆☆

“0 stars if I could. No gurarantee of named day delivery”

written by TalonOwen243 on 19/06/2015

I had a similar experience to the other reviewer. Not delivered on the day requested, or the day after. It was ordered for a birthday. The first person I spoke with was defensive and refused to take any responsibility for the cake not being delivered. I actually got off the phone and cried after speaking with them, as I felt so let down by them and that I had let my loved one down. I would advise to take your money anywhere else. I said to them they need to say very clearly on the website that delivery on the day, or the day after is not guaranteed, but with a 7 day eat within window from baking, that doesn't leave long. Left a very biter taste in my mouth

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★☆☆☆☆

“NO CAKE NO REFUND”

written by KdeB on 20/01/2014

Placed and order with sponge for a birthday cake and paid extra for a pre 12:30 delivery on the date of the birthday. Complete dissappointment all round when the cake didnt arrive. Unbelievably attempts to get a refund were met with an blunt 'It's not our policy to issue full refunds...' and an even more disappointing 'I am sorry you were disapointed but no company can 100% guarantee delivery'. If only they put that on their home page for all to see before you place an order and make payment.

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Roseroserose's Response to KdeB's Review

Written on: 19/06/2015

I had a similar experience. Not delivered on the day requested, or the day after. It was ordered for a birthday. I actually got off the phone and cried after speaking with them, as i felt so let down by them and that I had let my loved one down. I would advise to take your money anywhere else. I also said to them they need to say clearly on the website that delivery on the day, or the day after is not guaranteed, but with a 7 day eat within window from baking, that doesn't leave long.

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