Ugly & inedible

I am disappoint to have received an email from you claiming it is somehow "my bad luck" to have received a cake that was neither presentable or edible.

People buy personalised cakes for special days, great events and remarkable moments. Thus, you are not selling a product. You are making part of someone's experience.

By looking at the cake, I noticed it was different from what I had ordered. Imediatly I asked for it to be improved and it returned a bit worse than it was (I asked for pastel orange and green colours and I got bright blue and gold).

It was my special day and it was all I got. I made a comment about not being satisfied, but I had no other choice.

Later that day, when I tried the cake, another bad surprise: it was dry and inedible. None of parents ate it. Me neither. The cake is still in my kitchen.

I wrote back to you and I thought I would have, at least, your sympathy. But, instead, I was told nothing can be done.

An offer of less than a half of the price reimbursement was made, but I felt offended. I did not order less than half of a cake. I did not pay for less than half of a cake. I deserve the respect of a unsatisfied costumer. I would not be wasting both of our times if I was not this unhappy.

I would, thus, like to request a full refund as I believe this is the least a serious and committed company would do.

Thank you for understanding.