Perfect Bridal - www.perfectbridal.co.uk

I recently purchased a Suzanne Neville dress and although the dress if flawless I cannot say the same for the customer service in Perfect Bridal!

The first appointments were great, staff attentive and patient. Found "the one" and was overjoyed.

I then went in to collect my dress with my mum, who came along to learn how to fit the dress on me properly. At this point (once they had taken my money and signed the contract) the staff became rude and abrupt. One in particular left my mother in tears after refusing to let me try my dress on using a condescending tone mentioning that Its really simple - I shouldn't need to show you.

We left the store and I agreed to come back a week later and collect it once it had been packed for our wedding abroad. Much to my shock I then received a voicemail the day before I was due to collect it saying that I had three hours to collect my dress before they closed for the Christmas break. I ended up having to get my husband-to-be to collect it as I was out of town and we were due to fly before they re-opened.

Staff literally couldn't have cared any less and were flippant from the moment I'd paid the money (all £4,000 of it!!) and signed the contract.

Moral of the story - Perfect Bridal rooms only care about your money; not your dress! They will smile and play along until you've signed the contract and then you are at their mercy! AVOID AVOID AVOID

The owners and staff in Perfect Bridal have been extremely helpful in finding my daughters dress to the point of giving her website addressess to go through at her leisure and also calling her to tell her which ones came in the colour she wanted and where they could be seen. When eventually she chose one, on arrival at the shop she (once again) changed her mind when she saw a one off and wanted to try it on. It was no problem for the owners/staff and they did everything she asked and more. Today she chose her little girls dress and once again they were excellent making us feel as if they really cared. They even recommended a florist and dressmaker of quality, this to me is far and beyond what they are there for and should be commended for their service and expertise far and beyond their call of duty.