TridentUK.com - www.tridentuk.com

I needed a drysuit suitable for dinghy sailing. There was plenty of information on the web-site which was useful but I needed advice regarding the size to order, as I am a small adult. The person I spoke to on the telephone was very helpful and also reassuring regarding return, if the fit was poor. This saved me going for the extra cost of custom-made.

My drysuit plus undergarments arrived as per the delivery information. The fit was fine and I have been very happy with the quality of everything.

My wayfarer launching trolley collapsed at the wrong time, I needed a new one quickly, I rang TridentUK and they said if I paid an extra £20 It would be dispatched today and would arrive Thursday (3 days time). For that reason I placed the order.I was given no order ref number, no tracking number. No name of who I spoke to. Thursday came and went no delivery. Friday morning I rang them, they said it was due for delivery Friday and was only sent out Thursday, they forgot ? Nothing could be done,I should have taken the name of the person I spoke to ? They then said they would ring straight back to confirm delivery date. I asked for order number or tracking number but this was not given. They did not phone back so I rang after 3 hours (had to explain everything again)then was told a different story they said it was marked for dispatch on Thursday. Trident customer service and communication is the worst I have encountered in years. Hopefully they will take this review on the chin and tighten up their customer focus and processes.