MyTriathlon - www.mytriathlon.co.uk

Bought very expensive Maurten gels and they sent them with only 62 days to use them and now refuse to let me return them. Worst customer service ever!

Avoid this company. They won't refund you for returned products.

I ordered a triathlon top using their size guide. It turned out to be too small so I returned it. It took a whole month to get get a refund, and only after I sent a few emails and phone calls after waiting 3 weeks. They were hoping I would just forget about it.

After ordering in November, I got contacted to pay import duties at my local post office. MyTriathlon advised me to pay now and file for refund straight away so they could refund me directly. I should have know better.. so far, after being in contact several times, still no refund. Terrible how this company just leaves there customers hanging.

So much for trying to support a UK based company! My purchase arrived faulty so returned it, you have to pay for returns by the way! Even faulty items!

It is now over a month and still no refund received. I’ve emailed; telephoned and still no response. In short they have kept my money. Not sure what else to do. shocking company; please avoid them.

21 days to issue a refund is ridiculous in this day and age. Very poor customer service from the very beginning - rather spend a bit more and shop elsewhere.

Avoid this company. He does not care about consumer law or distance selling regulations. He will employ silent marketing phone calls and repeated spam emails if like me, you have to involve the small claims court in order to get your money back having been sold two faulty products. He will do anything to avoid paying including pretending not to have received returned products and at the same time attempting to deduct monies from your bank as a restocking fee at £60.00 per item. He should be stopped from trading. Do not give him your money

Purchased some Huub goggles for £45.59 which were returned as agreed. I sent these back 1st Class Signed For and were delivered months ago.

However, still no refund and no replies to emails.

Shall be letting the North West triathlon community to AVOID!!

I made an order over three and a half months ago. They took the money off my credit card and sent an email saying the item has shipped. The item never arrived and I contacted them several times via email, via their website contact form and via Messenger. I never got a reply. I was forced to leave a review on their FB page which they have deleted twice. I will note that I am an overseas customer, which I can tell (according to other reviewers) is a repeating issue.

I am so angry with this shop, if I had the energy, I would take them to court. I'll settle for leaving this experience on every review board there is.

Swim goggles still hadn't arrived or had any word from them for 3 weeks after paying for the order, I then emailed to ask the order status/ whereabouts and 2-3 weeks later still no reply! So 5 weeks after placing the order I phoned and was given a sarcastic 'apology' and told they MIGHT receive the order from the supplier at the end of the week so I should just keep waiting. I get the distinct impression that ignoring orders and follow up emails/communications is just the norm for this lot! Unreal.