Fitness Megastore www.fitness-megastore.co.uk

Firstly, I don't usually write reviews, but I have been so shocked at this company's service and incompetence I felt compelled to warn others. I ordered and paid for my watch and patiently waited for it to arrive. After a week, I wrote an email enquiring where said watch was (I had allowed for a weekend and a national holiday to account for a slight delay). After, more than 24 hours without a response, I emailed again. I waited and waited...

I then decided to phone the next day. I got through and the woman who answered said they were closed for the day (Wednesday is a half day), she could not help me and to phone back the following day.

Finally, two days after the second email (so after a 3 day wait) I finally received a response. The watch I had ordered wasn't even in stock!!! They had sold out over Christmas. They had let me pay for it, but they didn't actually have a watch to send. Most websites fairly advertise to potential buyers when items are out of stock. Apparently, they had been on holiday and so had not contacted any of the buyers over that period to inform them.

I was quite annoyed to say the least because if I had known this, I would have bought elsewhere. I had wanted the watch to start my training.

Anyway, they said they would send as soon as they got new stock in, which they did by special delivery (a positive point to add). In total, I WAITED TWO WEEKS to get my watch. Not acceptable as far as I am concerned. A teenager selling goods from their bedroom on eBay would provide a better service.

I ordered a Polar FT60 for my wife for Christmas on 4 December. I received an e-mail on 5 December advising that my billing address was incorrect. At no point in this e-mail did they advise that they were out of stock. I immediately reordered only to be advised they were out of stock and would be getting more in stock on 9 or 10 December and would send by next day delivery.

Today, 9 December I have received another e-mail advising that they are still out of stock and will be getting more next week and will send by next day delivery.

The particularly concerning part is that for teh whole time the website still advises that the product is "in stock". DO NOT BELIEVE THE STOCK LISTING ON THE WEBSITE.

As this is a Christmas present for my wife I cannot risk this still being unavailable next week and have consequently cancelled the order.

If you are ordering something for a particular event (or Christmas) do not order from here!!!!!!!!

I ordered the product via their eBay shop, as it was new but stock clearance. They emailed within minutes of the order being placed, and arranged delivery for the next day. Brilliant customer service!

The delivery itself had some issues, but I believe those were down to the carrier. The box had been subject to "wear and tear" - that's to say, the box was open, and when I opened it properly, I found the polystyrene packaging in pieces.

When I emailed to let them know, they were very apologetic, and immediately arranged for replacement of a plastic part which was slightly cracked. That arrived within a day or two. I don't believe it left Fitness Megastore like that, so it couldn't have been prevented, and they were following up with the carrier.

I emailed again with regard to an accessory mentioned in the item description but not included. They didn't have the item in stock, but they immediately refunded the value of that accessory so that I could source it from elsewhere.

Overall, I'm impressed. I know what it's like to be the seller when everything about a job goes wrong, but they handled it very well. With that kind of customer service, I'd be happy to buy from them again.

Ordered it on Monday got delivered on Tuesday.

Had no experience of customer service as the watch was delivered on time.

I ordered a Polar cycling computer/HRM through fitness megastore because they seemed to be the best value but if I were to do it again I'd pay the extra £10. Made the order on Sunday, away for the week and got back Friday to find no package nor any courier cards. Contacted FMS requesting details - they told me the courier had tried and failed (despite leaving no cards). Most couriers leave the package with the store downstairs (which they hadn't). So I've been working from home for 4 days and nothing has arrived. Terrible customer service and courier service. They're now threatening to charge another £10 to re-deliver.

I bought the F7 Heart Rate Monitor with Wearlink Strap on 25th May 2009 for my wife's birthday. I was unsure of what model to buy but the staff were helpful and did not pressure me into buying a model with features that she would not use. Having used the watch now for over 9 months I can wholeheartedly commend the sales team for their choice of watch. Some other sites wanted me to purchase a more expensive watch but we have no regrets buying this HRM. This week the chest strap started to fail. Having tried a new battery it is obvious that the chest strap was faulty. I contacted Fitness Megastore and the customer services team were excellent. I had lost the original receipt but they were able to provide me with a duplicate copy and now the chest strap is with Polar being repaired (2 year warranty). Every time I contacted the store for sales advice or the customer services team my emails were answered within an hour! Well done - some sites do not bother replying at all! I would recommend this site to anyone - without hesitation

Gordon

very bad delivery and mangement at Fitness Megastore

Items ordered from website were out of stock this was not indicated at the time of sale. Seemingly inferior items sent without approval or discount. 2 weeks on still have not collected the wrong items or delivered my original order.

I have managed to speak with someone when i have called to pursue the matter, however they continually refer me to a manager who I have never received a call back from yet.

Excellent place to buy fitness equipment. They also offer discount if asked for. Good Luck !!!!

Fitness Megastore supply trampolines, exercise equipment, treadmills, exercise bikes, Rowing machines, home fitness equipment, sports equipments, skate board and other accessories. Excellent customer service, big on quality but small on prices, delivery on time. Total satisfaction.