
Office Furniture Nation - www.officefurniturenation.com
Customer Service
Quality of website
Value For Money
Office Furniture Nation - www.officefurniturenation.com
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User Reviews
Customer Service
Quality of website
Value For Money
Not On Time
It took 3 weeks for delivery. They could have phoned me but only sent text messages. They did not know what they were doing when I got through to someone on the phone.Not a good service.
Excellent Customer Service
I bought a gas-lift desk chair from Office Furniture Nation. Within a few months the gas-lift malfunctioned. I emailed the company with this news and a new gas lift was delivered to me within 48 hours. As it happens, that didn't quite fit the leg unit, and on emailing with this news, a new leg unit was delivered within 48 hours. It is impossible to imagine better service from an online furniture retailer.
Customer Service
Quality of website
Value For Money
Was Kept Updated Every Step Of The Way
I can't normally be bothered to write reviews, but the high level of service I received from Office Furniture Nation has prompted me to write this one.
I had decided to get a new office chair for my home computer. The Dams Sofia Lumbar Support Chair suited my needs and Office Furniture Nation had the best price. Best of all - delivery was free.
Once I had ordered the chair, Chris emailed me to ask when it was convenient to deliver (which was a bit of a novelty!). He then kept me updated every step of the way.
Although there was a slight glitch with the planned delivery date, I believe that the courier was probably to blame and the chair was delivered promptly at another time of my choosing.
Unfortunately, one of the chair components appeared to have been damaged in transit, but Chris quickly organised a replacement part to be sent directly to me from the manufacturer.
I am more than happy with the chair and the customer service that I received from Office Furniture Nation. I would definitely use them again and would recommend them to a friend.
Customer Service
Quality of website
Value For Money
Great Company - Great Service
I needed to get a new office chair following hip surgery. Chris Goodwill provided not only advice on what would be best for me, but provided a superb service from the time I made my first enquiry to the time the chair was delivered.
The costs were really competitive, the communication was superb, I had calls from Chris and updates through every step of my order.
I placed the order at 16:30 and the chair was here the next day. What better service can you ask for?
I would not hesitate to use this company again or recommend them to anyone.
Customer Service
Quality of website
Value For Money
Excellent Customer Service.
After searching for an affordable office desk, I stumbled upon this company and immediately liked the layout of the website and their products, which appeared very good value compared to other sites.
I decided to take the plunge and was not disappointed. The desk was of good quality and extremely reasonable for the price. Customer service was excellent.Shortly after placing the online order, I received a personal email requesting when I would like delivery, to which I replied promptly. I received a prompt reply comfirming delivery would be next day,at no extra cost. The desk was delivered by courier the next morning, as promised.
The only minor negative point: the panels making the desk were supposed to be numbered but some of the panels were missing the number stickers, which made assembling it a bit more trickier.
Overall very satisfied and would highly recommend this site.
Customer Service
Quality of website
Value For Money
Very Pleased Indeed!
I had spent several weeks looking at office chairs and finally decided on the one I wanted.
Office Furniture Nation was by far the cheapest but I had never heard of the company. Being a cautious shopper I inspected the website and was impressed with the layout and the amount of information given. A proper address, a telephone number, a VAT number.
The Frequently Asked Questions page is thorough and informative.
I was reassured that this was a genuine company.
I placed my order online - it was straightforward and easy to do - and got an immediate automated reply acknowledging the order. Very shortly afterwards I got a personal email asking when delivery would be convenient. It was agreed that the chair would be delivered the next day at no extra cost.
I also had an email confirming the chair had been dispatched.
The chair arrived as promised, very well packaged. I am delighted not only with the product itself but also with Office Furniture Nation.
Excellent communications throughout the transaction in a professional but friendly manner; goods very well described on the website.
My only tiny niggle is that I would prefer a geographical phone number instead of an 0844 number as I do not have a land line and it is expensive to call on my mobile. Having said that, emails are replied to very quickly and they also have Skype.
Very impressed all round, highly recommended.
Customer Service
Value For Money
Bfo's Review Of Office Furniture Nation
After copious amounts of online searching through the minefield that is the world of 'office furniture', I luckily stumbled across Office Furniture Nation's website. I had a strict criteria in that I needed some glass office desks that looked the part but didn't cost the earth. A big ask but after various website comparisons on the same item they were found to be by far the cheapest.
Chris Goodwill, Office Furniture Nation's owner, kept me fully updated on the status of my order at ALL times - even whilst he was at the dentist! That's customer service for you if ever I've heard it. Cannot recommend them enough. So straightforward, hassle-free and super-speedy delivery. We will definitely be using them again.
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