Phones 4U - www.phones4u.co.uk

hi

great service and so helpful and so willing to help

Sham site selling poor quality goods

DO NOT BUY FROM THIS COMPANY. Their customer service is so bad and the PRODUCTS DONT WORK! i purchased a pair of AirPods from here for £60 about a month ago, they were faulty so I emailed and asked for a return label so I could get a refund…after about 4 weeks I still didn’t get my money back as they kept claiming never received them! Then randomly I got sent a new pair of AirPods from them which is all great except the AirPods they sell have drained batteries and only last a couple of hours . I DID NOT WANT A REPLACEMENT I WANT MY MONEY BACK! when I emailed about this they literally just dismissed everything I said they are so rude . I’m still waiting for my money back!

I am really disappointed with this company. I ordered two 20a apple charger units. Only one was delivered in small packaging big enough for one unit maximum. I immediately reported this to the company who wrote back apologising and said they would send the second unit asap. A week later nothing arrived. I emailed them again and to my surprise they say that they sent two in the original package. I explained that was not the case. They said “ As per the record we have checked all the details that was recorded as per the standard practice and the package was complete”

Basically they want me to pay for two units and only send me one. Terrible service.

After purchasing a phone from phones 4 U about 18 months ago and taking out their Phones 4 U Care insurance i thought everything was fine that was until i needed to claim on the insurance!! After ringing and reporting my phone's damage i thought it was going to be an easy process after being told they couldn't replace it with the same phone i could chose from 3 phones they had and ring back after choosing which 1 i wanted. I chose the phone i wanted and rang back to be told i wasn't allowed any of the phones i was just told and was given another 2 phones to chose from which i had to research and ring back. I rang back (as this was the 3rd time i had rang i was annoyed at this point) again i was told i couldn't have any of the phones i was just told and given another 3 phones to chose from which were nowhere near as good as the phone i already had, at this point i was livid and expressed this to them, i ended up on hold for 5 mins so she could talk to the manager just to come back and say the manager wouldn't do anything about the situation. So after paying my insurance every month for 18 months and not claiming when i needed to claim i got nothing out of it. What a waste of my money!!

I would never recommend this company to anyone and I am so glad it has gone into administration. I took out a 2 year jump contract where apparently I was told I could switch to any phone I wanted within 2 years and it would be the same price. After a year I switched from a Samsung to an iPhone, not only did they put the price up, they tried to convince me at the end of the 2 years that since I took out the iPhone 1 year into the contract, that it had restarted the whole thing! And when i rang customer service about it they promised to get back to me which my original recorded conversation to prove they had outlined the contract properly (which they obviously hadn't) and I never heard from them again. I recently rang back about it and they haven't even got a customer service number anymore. I looked into my contract today and I could of cancelled it as of October, but did they tell me that on the phone? Of course not! Anything for money. Anyone who has a Jump contract with Phones 4 u I strongly suggest you cancel it as you no longer have to pay it. Link to FAQ's

I upgraded my phone and was told I will get a free tablet in 28 days and still no sign of it phoned customer service 5 times last week to get told to phone back on 72 hours for an update and then they tell me to phone back in 7 days for an update so I'm very upset about it

its of no supprise to me phones for u have gone into liquidation. i get very fed up with them cold calling me when my ee contract comes near to end. allways deal with ee direct. they only have themselves to blame no sympathy from me.

I bought a phone online ,honestly speaking the phone4u company in not know what they are selling we ask him 3 time that I have a 3sim card and I want to buy a phone they advice my to buy nokia 106 ,I placed the order and after 2 days I have received the phone when I put sim card in no signals I call customer support and they advised this phone is not supporting 3 sim card and advice that I need to go there shop and return , when I go to their shop they were telling me a different story that I have bought this phone online I need to return it online after that I call again phone4u company and they advised that they will not take the return because the 7 days is over , this company misguide me 3 time ,I have print all the conversation of chatting which I have done with this company, if in this company any one need the proof please welcome, it is wastage of time ,misguiding continuously ,waste of money .

The only really surprising thing about Phones 4 U stopping trading is why it has taken so long to happen. My experience of purchasing a phone from them was that the customer service culture was to sell, sell, sell and fob off or ignore any problems resulting post-sales. This really was one of the very worst retail organisations that I ever dealt with. If there is any natural justice in the world it will not reopen.

My experience was obviously not unique judging by other reviews on this site, and on other sites too. It takes real commitment to be so bad when the majority of reviews give it the lowest possible rating.

Thanks to Vodafone and EE for pulling the plug. It's a pity they didn't do it much earlier. It might have stopped many customers from enduring the nightmare of dealing with Phones 4 U.

Yes, Richard Branson, there might be less competition on the high street as a result of this closure, but in the interests of consumer sanity this organisation should not be resuscitated.