Screwfix www.screwfix.co.uk

Honestly their delivery collaboration with DPD is rubbish. My order was delayed no one could tell me what actually happened and when it arrived some parts where missing. So not sure when i will actually get my full order. Its so annoying and frustrating. The only fast thing they did is accepted my money. That is it. Will try to get my full order or refund but definatelly will avoid using screwfix in the future.

Having purchased an item for click and collect as I usually do, I went to collect my item. I was asked (for the first time ever) for the card I made payment with. Despite showing the staff - all 5 of them, the text message, the email and my bank statement they refused to let me take the item, even calling me a lifter and threatening to call the police when I walked out with it.

Last time I ever shop at Screwfix. Buyer beware.

Order from screwfix on numerous occasions however this time some of the items received was shocking the Site work gloves arrived rotten / filthy this was yesterday Monday spoke to customer services a lovely lady apologised and sent replacements today Tuesday and you can't make this up same issue 1 pair of the 2 gloves Rotten / Filthy shame I can't share the photos they need washing before they can be used shocking to be honest that on 2 occasions someone see the items and thought they was in acceptable condition to send to a paying customer

Excellent service from Screwfix Rustington branch time and time again. Items always ready for collection in minutes!

Very good quality products too.

Placed an order:

Website says: We've sent a delivery confirmation.

After not recieving it for quite some time called their customer service.

After talking to their customer service- turns out they didn't send it (despite saying they did) and blocked the order without telling me due to that the billing address and delivery address not the same. Then they hung up.

(I really do wonder what would have happened if I trusted the website and not called them.)

Called them again _ they said that actually they can deliver it to a different address but will need to transfer me to different person.... Who promptly informed me that the reason that "they" called "me" (nope) was that they couldn't do that and the order blocked, and that they hadn't taken the money out of my account (they had).

That they would not release the order unless that I changed the address.

Long time later they said that I *might* receive an order confirmation in a week time.

(The order was to be delivered in 2days)

Lot of time wasted. Use any other service if you need a product delivered to you. It just isn't worth the time.

They were misleading half the time and incapable of communication.

I have been using screwfix for 17 years plus and been in construction for 35 years and have spent thousands with them. However: When you online order and pay online they text you a unique order number. For years, I've forwarded the order confirmation to my wife for her to collect order as I'm so busy working. With that confirmation and unique number there's never been any issues with collection, until today, at Lancaster store. Inconsistent as today we need payment card, never asked before. Awkward and rude staff who can't do their job as they'd shown order fulfilled when my wife couldn't have the order. Cancelled my account, refunded me and I will never, ever use screwfix again. Their customer services were just as useless, he wanted to argue and didn't realise the customer is always right! Their loss. Hello Amazon & Plumbase and screwfix need to get rid of awkward jobsworth staff. Also why is payment card suddenly needed? Let the banks police the finance world, screwfix just sell your hardware, if it's paid for and someone has the text or email confirmation and order number, let them have it.

I felt I was an inconvenience to the staff when I was finally served. Then charged twice on my card after I was advised the first payment did not go through. When showed my online statement on my banking app was told that one of the payments ‘probably’ wouldn’t go through which consequently did the next day - sales staff advised there was nothing she could do and that I would have call back to the branch with a bank statement! Called customer service and advised to send an email with screenshot of transactions. Now have to wait for a refund through no fault of my own. Very disappointing service, will not be using Screwfix in the future as clearly they do not value their customer these days - made me feel like a fraud!!

My opinion based on my customer experience with them is that of incompetence and lack of honour. I purchased an order online to collect at the Croydon branch. A few days later I travelled there to collect. On arrival, the store manager told me they decided a few days ago not to honour my purchase. They did not bother to even inform me earlier by phone, SMS, email, or any other means. Because of their decisions and inaction, I travelled across London for nothing; wasting both time and money.

I am urging you to avoid this company like the plague. I used them for the very first time yesterday. Went into the store to order tile cutters. I was told to pay and that they would arrive on Sunday (today). I asked them twice if they were arriving today and twice they said yes. The reason I sought this reassurance is that companies often lie about the arrival days of their products to induce you to buy them. This is what ScrewFix did to me.

I phoned up and spoke to this horrifically rude man who acted as if Screwfix did not need customers. He insinuated that I knew that the product was arriving Monday - untrue. I was told it was arriving on Sunday - I needed it on Sunday. I was then told that because it was ordered at 5.30pm, it would not have arrived until Monday. I asked why two assistants - a deputy manager and a shop assistant had not told me this. He said "mistakes can be made" - what by two people - one of whom is a manager?

I then said I was going into a shop for a refund. He said they would not give me one until the product had arrived. So, I have no product - they have my money. I no longer want the product as I cannot deal with a company like this - and they will not refund me. A very simple process. All they have to do is refund me and cancel off the order, but they refuse to do so.

There is a very good reason why the reviews for this company are so low, not just on this site but on many other review sites. There are so many other companies to choose from - give this company a very wide berth. They treat customers as if they are expendable and maybe when they start to lose them, they will realise that they need a serious attitude transplant!

All I wanted was ONE single Phillips screwdriver. Not a rarely used, obscure imperial sized tool but probably one of the most common tools in any tool box, anywhere. I went into a Screwfix and was told that single Screwdrivers have to be ordered on a 'next day' basic. I was speechless! We are talking about a Phillips screwdriver! They were happy to sell me a screwdriver set from stock but this is not what I wanted. Obviously, I left and got my screw driver elsewhere, off the shelf. Silly policy Screwfix, very silly.

I also don't take lightly to being called 'mate' by their counter staff.