Tub Furniture www.tubfurniturestore.co.uk

This company called tub furniture was previously known as tub direct. Whilst waiting for our refund of £210.52 we were then notified by email that the company has gone into administration. We are so angry at the abysmal treatment we have received by this company that yes should not be in business. We ordered our tub chairs since February and was told it would be delivered in March. This then changed to April, then we were told by end of May we will get a delivery date. They failed to do this but tub chairs were then delivered in June 2016 with out any forewarning. It was only by chance I was in albeit I was just about to leave the house. My relief that the chairs had finally arrived albeit with no forewarning, was short lived as when my husband and I later opened the box we discovered they were in the wrong colour. We then had the next saga of getting them to collect the returned items. The delivery company used was just as bad as tub direct and kept on asking for our post code on three separate occasion whilst failing to turn up. To cut a long story short after ringing tub direct and shouting at one of their sales representatives we finally got the chairs collected. I apologised for shouting but explained that this company is the most incompetent company and causing unnecessary stress to its customers. At this moment in time we are £210.52 out of pocket and trying to get a refund via our bank. The matter has not been resolved but our advice is please please do not use this company tub direct or tub furniture.

Ordered in NOV 13 Still not recieved Chair or Refund sent registered post to address but came back unopened saying gone away so no chair and I am £49.98 out of pocket

i ordered a recliner in december 2013, told delivery would be 7days. paid by bank transfer (should have smelt the rat at this point)! got e mail to say can't deliver for 3 weeks which was no use to me as i was having major surgery and required the chair for recovery. cancelled and still waiting for refund. i got to the stage i was e mailing daily, finally got told refund had gone into my bank - load of rubbish..after many e mails got told the "manager" stopped refund at last minute. ended up so sick of it that i reported it to the police fraud team. i know my hard earned cash has gone and i hope the low life who is conning people gets his comeuppance but i urge anyone thinking of using this so called company to save yourself the hassle of losing your money and shop at a reputable store. i used street maps and found a row of houses and no sign of a warehouse in sight! ! dirty thieving mongrels. karma will get you and i wish i was a fly on the wall when it does!!!! I've wasted so much time and energy on this that i have accepted my loss....my only hope is the fraud team catch up with the person behind the scam and punish them accordingly.

2 chairs ordered December 2013. Still not received, refund requested and agreed in March - couldn't pay refund by cheque. asked for bank details but not given as don't trust them. Demanded payment by cheque, still waiting and heard nothing for ages! Details passed to Trading Standards who are investigating this company.

I am awaiting my refund of £98 . They cashed my cheque in December and I never received my chairs

Still awaiting refund. Like others they said their card banking was down and advised a cheque. The chairs seemed such a good buy..obviously too good to true as I think this company does not exist. Is there anything I can do?

I am awaiting my refund of £98 . They cashed my cheque in December and I never received my chairs

Still awaiting refund. Like others they said their card banking was down and advised a cheque. The chairs seemed such a good buy..obviously too good to true as I think this company does not exist. Is there anything I can do?

I order 3 tub chairs from this company and paid by cheque. I ORDERED ON 19TH nOVEMBER 2013 AND I AM STILL WAITING FOR DELIVERY OR A REFUND. MY EMAILS ARE NOW BEING IGNORED AND STILL NO SIGN OF DELIVERY OR A REFUND.THIS COMPANY HAS BEEN FOBBING ME OFF FOR OVER SIX MONTHS DO NOT ORDEER FROM THIS COMPANY AS THEY ARE KEEN TO TAKE YOUR MONEY FOR NOTHING IN RETURN.I DO NOT THINK THEY EVEN EXIST. THEY WERE QUICK TO TAKE MY MONEY BUT NOW THEY ARE TOTALLY IGNORING ME.

Ordered chairs in Oct 2013,promised delivery in a week.

Have sent numerous emails requesting refund, still waiting.

Have reported this firm to action fraud police.

Would NEVER recommend them to anyone.

I have been waiting since November 2013 for my chairs. Have sent lots of emails.asking when delivery will be as the payment of £99-98p was taken from my bank 22 and December 2013..l have had a email today stating. Delivery should be in 3weeks.when l get the chairs.l will post it on this page.joyceanne

Exact same story - ordered in November, kept promising delivery. In the end cancelled the order but 6 months on I am still fighting to get the refund. Lesson learned - never trust a firm who states the credit card facility is unavailable & asks you to send a cheque instead, stop & think wouldnt a legitimate well run business really not get their credit card system back up & running firm within a day or two? Their web site looks legit so I was fooled by that - dont make the same mistake as me!