SplashDirect - www.splashdirect.com

So, purchased a folding shower screen from this outfit 4 years ago. Quite a straight forward purchase at the time I seem to remember. However, the screen recently came apart at one of the hinges and although it would have either had a 10 year or lifetime manufacturers guarantee Splashdirect are not interested in helping me because they say they are under new ownership.

I paid toiletstuff on this website last week, but did not received it, called not answer, email them reply the company ceased to trade, I was shocked, call training standard, they need this website real company name and company regirst no. I really do not know what can I do next, called my bank, they also need investigate, do not know when can i get my money back, the confusing thing is that this website is still actived, if some relative department should do something to stop more people continue to purchase in this website.

I ordered on line on the 16th February (back to wall WC/ shower tray & glass shower cubicle) a week after ordering I had a phone call to say they couldn't get the shower tray as their supplier had a fire and could no longer get it, but they agreed to send out an alternative within 4-6working days. To cut a really long story short after numerous emails chasing the goods which they had charged me for, by the 19th March I'd had enough and I tried to re-contact this company by phone, however I was confronted by a voice mail sayng they were trialing an email only system (alarm bells start ringing).

At this point I'm not getting any email responces so I try the live chat link and manage to get I touch with someone who after a battle agrees to give me a full refund. 2 weeks on we still havent received our money and worse still we now can't get in touch with anyone at this company. I have since found the name of the managing director and wrote to him on LinkedIn, I await to see if he replies.

Do not get sucked in by the affordable prices, it'll be the dearest non existent order you'll ever not receive.

I'm now seeking legal advice and our bank is getting involved.

I was sucked in by the "too good to be true price"

Payment taken. No confirmation of order. No response to three emails despite promise of response in 24 hours. Unable to speak to them - if you try the number it's a recorded message saying they are trialling "this week" only dealing with queries by email. Promise a response in 24 hours or if it's sales related within 1 hour. I have tried three times and no response each time. I'm going to now ask my credit card company to suspend the payment and I have also flagged them with Hertfordshire office of fair trading

My advice to anyone is don't use them, save your self the hassle and stick with a trusted retailer

After purchasing goods of over £100 it was delivered but was faulty been waiting now for new goods to arrive but not heard anything, i have tried phoning,emailing and live chat nothing. Its a disgusting service we are £100 down and dont know what to do for the best we have been waiting and waiting but personally think its a waste of time.

ORDERED MY ITEM ON 13TH MARCH, WITH 4 DAY DESPATCH TIME. NO COMMUNICATION WHATSOEVER! EMAILED THREE TIMES FOR AN UPDATE, BUT NO REPLY DESPITE SAYING THAT THEY WILL RESPOND WITHIN 24 HRS.THE TELEPHONE NUMBER PROVIDED SUGGESTS YOU EMAIL.WHAT IS THE POINT !.THEY DO NOT RESPOND.

THIS IS THE WORST ON LINE SERVICE I HAVE EVER EXPERIENCED, AND INTEND TO TAKE THE MATTER FURTHER SHOULD MY ITEM NOT ARRIVE IN A REASONABLE TIME.

MY ITEM WAS OVER £100 AND IT PROMISED A 25 PER CENT DISCOUNT AT CHECK OUT. THIS DID NOT HAPPEN AND FULLPRICE AND DELIVERY WAS CHARGED, BUT STILL NO ITEM DELIVERED.

I WOULD REOMMEND THAT YOU DO YOUR RESEARCH THOROUGHLY BEFORE MAKING A PURCHASE ONLINE FROM THIS COMPANY, AS THEIR CUSTOMER SERVICE IS NON EXISTENT.

DO NOT DEAL WITH THIS COMPANY - my order has not been received for over 2 weeks, you can't ring them, as they no longer take calls, all you can do is email and they don't reply. Very suspicious. I have had to file a Paypal claim to get my money back.

DO NOT DEAL WITH THIS COMPANY - my order has not been received for over 2 weeks, you can't ring them, as they no longer take calls, all you can do is email and they don't reply. Very suspicious. I have had to file a Paypal claim to get my money back.

If you are thinking of dealing with splashdirect or Ebaths.online think again, I wish I had research their service prior to dealing with them. I received my goods late and incomplete, I sent an endless amount of emails (which allegedly are replied to within 24hrs) with still no reply. The telephone number is a message advising you to contact via email, because this is a more personal service...apparently. After checking on various on-line review forums I can see that this is a common occurrence, with many people not receiving goods and in many cases never receiving a refund, is this not criminal? I am now attempting to get a refund for the shower tray which is still outstanding. This is being done via 'Paypal', so anyone thinking of dealing with these people..all I can say is DON'T DO IT!!

Ordered a mirrored cabinet with 4-5 days delivery. Delivery date went by and no delivery or contact from the company. No reply to emails other than automatic "We will answer your query within 24 working hours.

Rest assured, that your query is of the utmost importance to us, and we will endeavour to get back to you as soon as possible".

Held in queue on phone so gave up. Eventually got through. They apologised and put it down to computer problems. Told to expect delivery in 7-10 days some 3 weeks after ordering. Arrived this morning in totally inadequate, flimsy packaging,dented and with bits of smashed mirror falling out of the box.

Now when you ring a voice says that in order to improve the service to customers they only respond to emails. I can only conclude that this company is in trouble. I have asked for a refund or will open a dispute with Paypal. Wish I had read the other reviews before ordering.