Office Furniture Direct2U www.office-furniture-direct2u.co.uk

After emailing a customer service representative, I was assured my item(a pair of lockers), would be delivered on or around the 25th. Seeing as 

the next day was a Saturday I assumed they had spoken to the company supplying them (seems they do not hold stock of these) and were relaying 

actual delivery dates.

Seems they were relaying something by Jeffrey Archer, ie a complete work of fiction. So a day spent waiting for something that did not arrive. After chasing them again I was assured delivery would be by the 29th, so another day being spent waiting.

After chasing them on the 29th I found out that when they say the 29th they don't mean the 29th. Now Office Furniture Direct knew when the sub contractor was delivering YESTERDAY, but did not bother to tell me it was being delivered tomorrow (the 30th) or Thursday (the 31st). Seems they know a lot they do not like telling you.

So I have had ANOTHER day off work, wasted on their advice. I have to arrange to get back after a family interment to receive them, that is if they actually manage to deliver them. I feel like a mushroom, kept in the dark and fed a load of organically produced male bovine animal field fertilizer!

Wow!

Couldn't believe the level of customer service here, they do seem used to having complaints but have a lot to learn when dealing with them!

I ordered 3 bins on 3/05 which arrived over month after ordering on 06/06, they were delivered with another customers order which had incorrect packing labels.

I realised i had in error ordered the wrong size, i phoned to explain they had delivered someone elses bins and i wanted to change mine. They collected the other bins and told me i had to wait for a senior staff member to look into my case. I was happy to pay for the items to be returned as i knew it was my error.

I received an e-mail stating i needed to pay £137.52 to return the bins! They only cost £147.60! They would not budge on this, stating the need for a 20% re-stocking charge and i could get a quote from my courier as TNT were charging £90.00.

I was politely trying to explain i didn't see this as good customer service, why would they send such a ludicrous e-mail in the first place, it obviously wasn't worth returning my items them on those terms.

I had after all informed them of an incorrect delivery, they could have collected my bins then as a gesture of goodwill.

The office manager finally agreed that i would be better off selling them on Ebay! Scandalous ;0

It might be cheaper than other websites but they don't allow their customers to make an error! I would love to have some feedback from the company for this, but am not expecting it as from the overall reviews i have read it doesn't look like basic customer service is important for this company.