Land of Beds - www.landofbeds.co.uk

Very unusual these days for someone to call you back, but spoke to an advisor for an update and she called me back as promised. 5* 

Be aware!!!!This company is bad!!! I buy mattress £1150 this people send me a faulty mattress and they wantin £80 to return the mattress and customers service is shocking terrible!!!! I will sue this company and please people if you dont want a stress and if you want goid sleep dont waste your time whit this company!!!!!

Chose and ordered after speaking to a very helpful member of staff.

I told him what we required and the specific reason we needed a new mattress. He made a few recommendations at different price ranges but was at no point pushy.

Mattress we decided to buy was the Reylon Stratus Dunlopillo.

I was advised on approximately how long delivery would be, which turned out to very accurate.

I was contacted a few days before and on the day of delivery to ensure someone would be in.

2 delivery drivers brought it in, unpacked it and put in position, they even removed the packaging.

The mattress itself is excellent!

No waking up with back pain and can honestly say we now have the best nights sleep in years.

Would definitely recommend and will only use this company in future.

After ‘shopping around’ to buy new mattresses for our teenagers, we came across the Land of Beds website and there was a store not too far from where we lived in Helsby. While visiting we felt welcomed and felt no pressure from the lady who was helping us. We felt she genuinely wanted to get us the best mattresses and asked our two lots of questions on how they slept etc .. We had to ask Land of Beds to delay our order by a couple of weeks due to a house move and the service we received from the customer care team was also exceptional . . I will 100% be recommending this family run business to all of our friends and family. Thank you for such a wonderful experience.

Cannot fault the customer service we received. We didn't know what we wanted, just that we needed two children's beds and within a set budget! The staff member listened to our requests then made various recommendations, all within our set budget. She was patient, extremely knowledgeable and made the whole experience less daunting (and less expensive!) than we originally feared. The two beds were delivered free of charge and assembled in our rooms of choice. Overall, a great experience. Will be recommending to family and friends.

I'm very disappointed in the quality of the mattress I bought. More so that I paid £250 for the mattress l. If I had paid £150 I would have not complained. I have seen better quality of mattresses cheaper. it is atrocious. The customer service is not existent. It's like talking to a robot. Instead of responding to your complaint you get a generic cut and paste email which does not even respond to your query. I would not buy from this company ever again based on their customer service. If they had compromised I would be happy to pay more and get a better replacement. Apparently firmness is subjective. I know in a week the mattress will have a dent in it because of the quality but it's got a 5 year gurantee. I know when I complain it's falling apart they will just fob me off. We will see...

I would not recommend this company to anyone who values even half-decent customer service. From my experience, they are misleading their customers without offering essential after-sale support and therefore mis-selling expensive products.

I ordered a rather pricey mattress from them online (Covid-19 time so visiting a shop wasn't practical). Before completing the purchase I wanted to confirm the mattress was returnable if it wasn't suitable (we all know mattress preferences are quite specific and particular). So I looked on their website, under the "Returns" tab which reads "We want you to be 100% satisfied with everything you buy from Land of Beds. If you would like to return an item to us you may do so within 14 days of receiving it". This was conclusive enough for me to place my order in confidence that I would be able to return it if necessary.

After just a few hours of uncomfortable sleep it was clear that the mattress I'd bought wasn't firm enough for my bad back so removed it from my bed, repackaged it and contacted the retailer to arrange an exchange. To my horror, I was told they don't accept returns if it has been opened. Had I known this I would never have bought from them in the first place. I asked why this wasn't made clear on their website, and in fact why their website illuded to the opposite (quoted above). Their reply was both defensive and impersonal, stating that I had agreed to their expanded terms which make mention of the "no return once opened" policy.

After some investigation, I discovered that said 'expanded terms' was actually a 13-page legal document hidden within the illusive realm of their website which had clearly been engineered to absolve Land of Beds of their customer service duties and responsibilities. Furthermore, I doubt anyone barring the lawyer who wrote these terms has ever actually read them in full.

I tried reasoning with their customer services department both over the phone and via email, but they continued to show zero compassion or understanding and just kept pointing me back to their legal loophole. They even had the audacity to tell me, after refusing to take the first mattress back, that they are willing to help by selling me a second firmer mattress. I'll leave it up to you to figure out what my response was.

In a nutshell, there are much more reasonable, well-priced and customer service orientated retailers out there who offer a supremely better service to people who are about to spend a lot of money on mattresses, and most do actually accept mattress returns. With so many better options out there, don't bother wasting your time with Land Of Beds.

P.S. I now have a fancy mattress which has only been slept on for 4 hours, free to a good home!

Bought a bed December 2019 .... chose Relyon . Bed arrived however after a few weeks the mattress was dipping . Called then was told we need to wait 12 weeks turning it weekly .. did this amd still as I knew it didn’t make a difference. They sent a person to test it amd low and behold the result was .. yes it’s faulty . Received a replacement after an age and after just 3 weeks the same again . I am now going through the same fares ringing To try and get it sorted YET AGAIN . I sent photos of it to land of beds who assured me they would sort it . Another age has passed amd the only answer we ate getting is .... We are waiting for Relyon to get back to us regarding the photos . I asked If they could chase this up as we are desperate for a good nights sleep . However I am still waiting . For any response .

The cost of this bed was over a thousand pounds

Don’t trust this company

Don’t trust this company! They send you beds 3 months down the line without headboards and then claim You have to pay for them separately, so basically what you see in the picture is not what you get, just a base and a mattress! They also was not apologetic nor sympathetic, basically have said its my fault, also there was not an option for the headboard so it’s clearly false advertising and a scheme to get more money out of you, because the whole reason on picking a bed is the nice headboard you see in the pictures.

Great Company and great product - would not hesitate to recommend these guys to anyone - this is now my 2nd purchase. The staff are friendly and professional and delivered when promised. Can't fault. Very Happy!