Galaxy Stores - www.galaxystores.co.uk

Ordered item, paid, in stock, 2-7 days free delivery, no delivery, item no longer on website, status now dispatched. Many email enquiries later, now replies from customer service stopped. Requested refund, no reply, no refund. Now using legal means to get my money back through my credit card company.

Would not recommend anyone uses this website. Website is good easy to buy but all style over substance.

Wish I had seen the multitude of adverse reviews online before I tried to buy with Galaxy Stores.

I ordered 2 photo frames which arrived broken and obviously not fit for purpose.

I contacted them immediately to request a refund and a week later and no response to emails and what a surprise they don't have a contact number!!

I contacted them via their website which says you can expect a response in 24 hours, days later and still no response.

DO NOT ORDER ANYTHING FROM THIS COMPANY POOR QUALITY PRODUCTS AND GO AWOL WHEN IT COMES TO A REFUND BUT TAKE YOUR MONEY IMMEDIATELY!

Ordered my item over a month ago, heard nothing for two weeks so emailed them, got a standard "we have received your email" reply. Shortly after I got a dispatch notification. Now another three weeks later there are no replies to emails and still no arrival. They boast about online chat help, it doesn't exist. They show testimonials of great service, I see no evidence to support them.

DO NOT USE GALAXY STORES.

I ordered a BBQ for £103. It arrived very damaged. I returned it and they didn't give me a refund. I am going to have to start a claim through the court.

I ordered an item which said 2-5 days delivery. A month later I still haven't heard anything about the new estimated delivery and the only reply I ever got to my e-mails was a generic copy-paste identical email saying they will look into it. When I emailed asking for actual info instead of the generic reply I haven't heard back. A month and 6 emails later, I still haven't heard back from them. If they can't deliver as promptly as they claim they shouldn't be charging straight away. I now have no idea if I'll ever get my furniture (wroth £800).

DO NOT SHOP HERE! - I have never experienced such shocking service. I ordered an item of garden furniture after emailing to check they had it in stick. They took my money £1000 and then emailed to say they diod not have the item in stock after all. That was 8 weeks ago and they won't refund me. Having to take legal action...

I am surprised by the number of positive reviews on this site given other sites and our own experience.

Ordered 1k of garden furniture in May and was told it was in stock with 2-3 weeks delivery. Communication, E Mail only, was great and staff helpful.

Once we exceeded the delivery date and were 5 weeks on communication either ground to a halt or we had curt responses, only 1 staff member apologized for the continued delay. We were offered alternatives and even had a long E Mail about could a flatbed truck get down our road. All fob off tactics I now see as 7 weeks on my E Mails are blatantly being ignored despite the fact they hold 1k of my money.

I have today contacted the supplier of the product directly who Galaxy orders with and then they deliver direct to the customer. They have advised that they have never even been given our order. We are now starting charge back proceedings as I doubt a quick voluntary refund will be given.

The most appalling customer service ever experienced and nothing to show for it bar wasted time on E Mails and 1k off my credit card plus interest until my bank raised charge back and blocked any more interest on the cost.

Please save your money and spend a bit more with a reliable business with a phone and ideally one you can visit in person. If you do get something from Galaxy then god help you if you have a problem with it.

Product was delivered and signed for despite me being at work that day! Emailed them to advise this and that I hadn't received the item. I was told they have delivered and won't provide replacement or refund. Emails I received were very rude! I am now out of Pocket £35 and they won't give manager name or complaint to get my money back. NEVER USE THIS COMPANY.

I bought an £85 chimenea advertised on Galaxy Stores website. After I paid I got an email to say they did not have it in stock (even though it said in stock on the Galaxy Stores website) and would I like to choose an alternative. I said no, I'd like a refund. I got another email straight back asking me if I was sure, and wouldn't I just like to look at their other stock as I would be unlikely to find the same item elsewhere (not true, have bought from another store very easily)? I still said no, that I wanted my money refunded ASAP and please would they let me know when that would be. Despite various emails after 5 days I heard nothing about my refund or when to expect it. This was in stark contrast to their immediate emails when trying to sell me an alternative product. 

In fact I only got a response when I wrote a negative review (and also emailed them to say I was doing do). I got two emails in return. The first was just one line that said 'see our terms and conditions'. No link or attachments to the T&Cs which I eventually hunted down on their website to discover they would be holding onto my money for 14 days before it was to be returned. The 14 days is not up yet so I will wait and see if they can fulfil this promise at least. 

The second email from their Customer Services team told me 'You need to get a life'. 

Galaxy Stores, there are many other things I would prefer to do than write reviews about your poor service but I do not need to 'get a life' what I need is for you to a) not advertise a product you don't have b) not take money for product you can't supply c) if you do a) and b), at least respond quickly and politely and let me know when the money you have taken from me under false pretences will be returned and d) not spend more time trying to get the reviews I have written removed and spend it actually providing a decent service!

From the wonderful delivery service, to the extremely helpful attention to minute detail by your Customer Service Department,was much more than I had expected. Thank you so very much. Well done to everyone concerned.