Coleman Furniture - www.colemanfurniture.com

I bought a chest of drawers off of this company. I was called by the delivery company and told the day of delivery. They showed up early so I was still at work. They stated that they had drove from Tampa and needed to get back so they asked if I could get a neighbor to come and accept delivery. I did get a neighbor to do this. When I got home, I could see that the chest of drawers was the wrong color. I have the same furniture in my bedroom but mistakenly picked the wrong color when I was ordering. If I was home, I could have seen this and declined delivery.

I called the company soon after, which was within the return time. I told them that I made the mistake and that I knew I would have to pay some kind of penalty. I paid a total of 1063.58 with free shipping. When I called to get a resolution the customer service reps were not helpful at all and appeared to try to want to upset me. I can deal with that since it is hard to get good employees these days and it is obvious this company has horrible employees.

The problem that I have is that I paid a total of 1063.58. Coleman Furniture wants to charge a 149.10 restocking fee and then 618.00 for shipping. So out of the 1063.58 that I paid for this chest of drawers, they only want to refund 296.48. I made the mistake and knew I would have to pay a penalty but to only get 296.48 back is a total sham. I tried to reason with them and stated that I would be buying the correct color so they would make money off of that transaction as well as they would be delivering the new chest of drawers so they could pick up the return item so not to make a special trip to just pick up the returned item. They would not accommodate me at all.

BUYER Beware!!!! I spent over $4000.00 Dollars with this company and OMG! I have never been treated so badly by any department store. The Sales manager there he would not tell me his supervisors name and was extremely rude. The furniture was supposed to be delivered in 2 to 3 weeks when I spoke to the company before ordering and it took 5. The furniture was damaged when it got here so I had to call back multiple times. My options were to keep it or send it back and have some repair man fix a $3000.000 dollar bedroom suit . NO, not replace it ,but repair it, and wait another 5 weeks to get it back. ARE YOU KIDDING???!!!! How is this company still in business?????? Stay away, never again. Customers you have been warned. Once they get your money you are screwed. I have no idea how in the world the sale manger still has a job. I am hoping the owners gets to read all these bad reviews and will hire someone who cares about their customers.

"Their service is really bad. My new loveseat is broken in one leg,

there are scrash, gouge, the ask me to looking for somebody to fix it,

they pay 150$ max.

Following is the price I need pay.

*******************************************************************

The gouge in the front is non repairable. The board will have to be replaced

and colored to match. $550.00 on the low side. Can you give me dimensions on

the front board. And do you think it can be replaced. Please provide picture

of entire loveseat. We charge $150.00 for a visual estimate but will credit

that back if any job over $450.00. Thank you and we hope to earn your

business."

Fantastic service coupled with my even better deal I got on this living room set have me being a very satisfied consumer at this point. They answer the phone and are very polite. I will most certainly be recommending to friends and colleagues down the line.

This is a great store - friendly customer service people and good prices.

Prices online are pretty comparable - but service isn't.

I was recommended here and am happy I was.

Everything went completely smooth.

It sounds simple to deliver furniture but it isn't - I was a little apprehensive but all of my concerns were addresses and taken care of.

Thank you for a great service!

I live in a loft in Downtown Chicago in a very trendy part of town. I wanted a dining set that would fit the modern style living here in the city. I finally found a set I liked. The company Zuo Modern has some very neat designs and I especially liked that I didn't need to assemble anything as the delivery guys did it free of charge! you guys are the best.

Overall very happy. Bought 1 dining table and one conference table for the office. Great service and even better prices. They also came and set everything up as part of the delivery service!