Nell Butler www.nellbutler.com
Customer Service
Quality of website
Value For Money
Nell Butler www.nellbutler.com
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User Reviews
Customer Service
Quality of website
Value For Money
Horrible Nasty People Better Business Bureau Rating F
Better business bureau rating of F;
I wrote them an email concerning an item they have for sale that is from the 1960's. Wouldn't anyone have a concern buying an item 50 years old? Below is my question and their responce....copied and pasted for accuracy;
ME; I have had fragrance go bad in 10 years.....you really think its ok even though its 50 years old?
NELL BUTLER: Of course we don't think it's OK.
Of course it's bad.
All we've sold online since May, 2000 is bad perfume.
Over 333,000 customers have bought our bad perfume without a complaint.
Perhaps you too would enjoy wearing bad perfume.
Feel better having doubts confirmed?
Perhaps it would be best to locate a seller you have more confidence in.
Charming huh? I wouldn't purchase anything from someone with an F better business rating, a bad attitude, and bad reviews all over the internet.
You need to sober up and not miss any more AA meetings.
I just copied and pasted your emails for all to see, period. People can draw their own conclusion. Your responses just prove my point even further, thank you for that.
Based on everyone else's experiences with you, there is a clear pattern that you are unprofessional at best, but also a rude, angry, strange person. I am so glad i am 3000 miles away from you.
You need medication, therapy, or both.
If you did no business with us you can hardly claim to be a customer. Posts from people like you remind me of the last verse in the the old Johnny Burke song "Swing on a Star".
And all the monkeys aren't in a zoo
Every day you meet quite a few
So you see, it's all up to you
You can be better than you are
You could be swingin' on a star
You've copied and pasted your ignorance. Stupid questions deserve stupid answers. That's exactly what you tendered . . . that's exactly what you received in reply.
My comments have nothing to do with a 'charge card' issue. You must be thinking of ANOTHER unhappy customer.
Luckily i did not purchase anything from you.....i only asked a simple question and you flew off the handle. Good that you were SO unprofessional up front so i was able to avoid you.
Your angry, bitter response only proves my point.
Customer Service
Quality of website
Value For Money
Terrible
do not buy anything from this site,you will lose your money and feel like poop.
NO online customer paying with a credit card loses money. A flip of the card, a toll-free number to dial and a payment dispute resolves any financial issue with the cardholder
Any review board that allows such a comment should be shut down.
Quality of website
Value For Money
Worst Online Buying Experience Ever !!!
Perfume was spoiled and diluted. Delivery took much longer than promised. RUDE CUSTOMER SERVICE!!! Don't risk your money, DON'T BUY FROM THEM!!!
Who the hell would complain to a "review board" after claiming to receive $150 bucks of spoiled merchandise ? Only an idiot would believe that story.
A LEGITIMATE customer would (a) return the merchandise and/or (b) dispute the credit card transaction. There is NO "risk" of money.
This is typical of a competitor's ficticious post to discredit a D&B rated "A" business that's been selling online since May, 2000.
Quality of website
Value For Money
Ordered Chaps Cologne, They Sent The Wrong One. Wh
Ordered Chaps Cologne, they sent the wrong one. When I called they said they would credit my card and pay for the return shipping. Because I did not reorder they charged me $17 restocking fee and did not refund the return shipping. I will not order any thing from them and will reccommend no one else does either.
Item was returned to us OPENED, USED and UNSALEABLE.
Should have refunded nothing but charged only a restocking fee per our published T.O.S.
Quality of website
Value For Money
I Too Wish I Had Read The Reviews Regarding Custom
I too wish I had read the reviews regarding customer experience by other customers whom had purchased from Nell Butler.com.
The customer reference number and pass code I was given by them will not allow me to track anything.
Also the tracking number I have been provided with was generated electronically, but item is yet to be dropped to USPS for shipping. USPS and Australia post have no record of item been shipped.
I too was met with snide remarks,sarcasm and nothing else but rudeness by members of there customer service.
I was also called ignorant and computer illiterate because I could not manage to track my item! Not true at all, could not track because of false information provided.
I am a resident of Australia & a current customer of Nell Butler and have no reason what so ever to write a false review about them.
They have taken my money since the 20/04/11 and now is the 01/05/11 and still have not gotten anything from them.
And if I'm not mistaken I think they have blocked my IP address as well.
I might as well kiss my $70 dollars good buy.
Please think long and hard before purchasing from this on line store.
Reviews like this written by crackpots.
1. Customer reference numbers and passcodes provided at time of order placement produce NO search results until the order has been shipped.
2. Credit cards are NOT charged online. They are ONLY charged when inventory has been confirmed and order is ready to ship.
3. Shipping to Australia is quoted at 14 business days. If we did charge a credit card on April 20, 2011 delivery could not be expected until at least May 4, 2011. Customer complaining because order had yet to arrive on May 1, 2011? Orders can also be held up in customs which is out of our control.
4. Any customer with a LEGITIMATE complaint need do no more than dispute the charge against their credit card. We've had NO chargebacks from Australia since we beagn shipping there 3+ years ago.
5. We expect customer DID receive order but, of course, leaves this bogus complaint sitting without adding follow up.
Oh no! I bought some perfume from them 10 days ago and haven't received any correspondence or a tracking no either. I wish I had looked into this company beforehand! Did you end up receiving your goods?
Quality of website
Value For Money
Wish I Had Read Comments Before Ordering. I A
wish i had read comments before ordering.
I am a positive person and emails received were "are you serious" when asked for a refund for unwrapped, opened, not boxed, stale perfume. Very unprofessional and lacking customer service skills and negative people skills.
What you see online advertising was not what I received.
I am now looking for a job in Nell Butler's recycled perfume business as I will improve the customer service dept.
Web site great, posting quick, response time fantastic, packaging super but customer service needs addressing and product physically unacceptable.
Miss Golly, Australia
LEGITIMATE customers, not crackpots and/or competitors attempting to discredit, have recourse other than posting trash on one-sided review blogs.
Any customer asking to get refunded but expecting to keep the product because in their opinion it's "stale" deserves an "are you serious" reply. One needs to RETURN the item to get refunded.
Quality of website
Value For Money
The Product I Ordered Was Out Of Stock But I Never
The product i ordered was out of stock but i never recieved any notification of this. When i eventually inquired i was told if i had tracked my order i would have known. I thought it would have been simple courtesy to let me know because you dont start tracking orders until they are late and as this was a christmas gift an alternative couldve been sought. When i did enquire i found the emailed replies to be very rude and short. Will never use again and will strive to ensure noone i know does either. Very poor customer service.
A Christmas gift? . . . . an ALTERNATIVE gift could have been sought?
TWO MONTHS after Christmas this one decided to inquire about their order. How could one be concerned about finding a replacement Christmas gift at the end of February?
Another crackpot.
Quality of website
Value For Money
Very Poor Customer Service That Leans Toward Paran
Very poor customer service that leans toward paranoia and libel.
I ordered online early in Jan 2011 in Miami using my card billing in Nevada, a PO box with my Sister's Virginia cell phone as contact.
Instead of asking me to present more ID or other confirmation, they went off and " Notified police" along with and my mail drop manager I was breaking a law in some way, presumably has a stolen credit card.
When I returned home 2 days ago, Jan 22, 2011 to Phuket, Thailand, ( where I use a cell phone for dial up and it shows CAT Telecom , Bangkok IP ) and inquired in an email about the order, again instead of responding in a professional and curteous manner, I got an inexcusably rude retort,
"...We'll send it to Thailand, you can pick it up from the police."
Guess someone knows how to search IP's and draw mistaken conclusions and then make libelous conjectures.
The real clue this business is amateurish and unreliable is just one hour prior I had received another e mail from " Nell Butler Customer Service," responding to my query to inform me the long-time out of production perfume I did order, Nina Ricci, Fleur de Fleurs, which was on the web site as "1 bottle available," was suddenly " ..out of stock."
So liars, or incompetent? Or both?
Beware and note how all the positive reviews smell suspiciously the same
I shall post a copy of this all over. Consider the order cancelled,
Some person . . . . .
placed a large online order on a computer from Miami, Florida
giving an unmatched PO Box billing address in Nevada
giving an untraceable phone number from Arlington, Virginia
to be shipped to and unverifiable address in Phuket, Thailand
with the credit card declining payment
demanding the order to be filled?
Jan 25, 2011 17:46 ( Thailand ) update
I contacted my credit card and they had a record of a decline as the wrong security code was entered. My mistake or Nell Butler's ?
assumes it is a stolen card instead of simply asking for the correct code.
She even writes the manager of my mail pick up and accuses that business of collusion in illegal activities and has " notified police"
Today's e mail from them has even more paranoid declarations.
"Oh, sure . . . .
At the same time you ordered from Ebay you ordered another from us at
DOUBLE the price . . . . on the possibility ours would be in Nevada before
the one from Ebay . . . . just waiting there for you to grab as you passed
by.
You must have ordered that Ebay item first as when you ordered ours your
declined credit card was empty of funds. Without payment you never had a
transaction to cancel.
Now the honorable "Ms. Sweet" has reverted to vulgar name calling . . .
her 4th world ignorance finally shining through. Further messages
regarding this matter should be sent to Santa Claus at the North Pole."
Just as well as they were twice the price of the same cologne I bought on E bay ( ordered same day and delivered as promised.)
Stay away from this company, the [email protected] does not work either, you have to use [email protected] and there are 3 different addresses listed in Valrico Florida on Better Business Bureau site
which, btw gives them an " F "
http://www.bbb.org/west-florida/business-reviews/wholesale-perfume-manufacturers/nell-butler-in-valrico-fl-90004303#profile
Quality of website
Value For Money
Very Very Hateful Customer Service Department. The
VERY VERY HATEFUL Customer Service Department. They call me names and was very unhelpful and argumentative. DO NOT BUY FROM THIS BUSINESS. ANd please don't make an error when ordering ....
Every time you post (always just personal insults), you prove everyones claims that you are a nasty, rude, person. Thanks for confirming...
There's a pattern to be found amongst the inmates of any asylum. Lonely, narrow-minded introverts craving for identity and attention. A reward enjoyed by social failures.
Yes, everyones claims on this site are consistent....there is a pattern to say the least.
EVERYONE claims . . . ?
Out of over 337,000 customers served since May, 2000.
We thank this review board for the laughs and amusement.
Fraudulent order was intecepted by UPS and returned to us. Scammer deserved disrespect when attempting to follow up on their bogus order.
Quality of website
Value For Money
Interesting Interaction. Since I'd Just Wasted $20
Interesting interaction. Since I'd just wasted $200 on other merchants trying to find a genuine / not rancid bottle of Bal a Versailles, I e-mailed customer service to ask if they back their merchandise, and explained my reason for asking. They responded with a very snippy e-mail, I responded, repeating my question. Received a hostile e-mail, and then discovered that they had blocked my IP address.
This is a good company to stay away from
SERVICE hostile . . . ?
You buy merchandise . . . we supply it.
As though we include a free box of "hostility" in with the parcel?
Ask a merchant if they are legitimate and if their products are legitimate.
As if a bogus merchant selling bogus products would be honest and own up to it?
Another crackpot.
NO ONE wastes $200 buying rancid or knockoff perfumes. They simply dispute their credit card payment and get refunded.
NO ONE wastes their time asking someone if they sell fake or rancid perfume. Like if they really did sell fake or rancid perfume they would actually admit to it?
Our website CLEARLY guarantees all purchases for 30 days.
I found this review very helpful because...The service is almost unbelievably hostile
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