Woodburner Warehouse - www.woodburnerwarehouse.co.uk

I would throughly recommend woodburner warehouse to anybody needing spares. I had a first class service when I phoned to order a part for my woodburner. My sale was dealt with in a very professional manner and my part arrived from Ireland in 4 days of my call.

I ordered spare parts for a Stovax Stockton 5. I received them within two days in great packaging. Very satisfied and the parts were exactly what I needed!

I purchased a pair of Contura Stove gloves from them on the 2nd Dec 21. I received an email from DPD to say they were being delivered on the 06 Dec 21 am.

Once they were delivered I had an update to say they are at your neighbours.... This is where the fun begins! I do not live in a house with a whte number 4 sign and white PVC door and the house being red brick.

I rang Woodburner Warehouse and spoke to someone, explaining what seems to have happened at this point. She informed me she look straight into it and get back to me asap. Well you might guess nearly 2.5 hours later still no call. I phoned them and the gentlemanw who answered passed me to the first person. Nothing had been done about it. SHe would have to investigate bla bla. I endeavoured to explan my home area (being a LARGE FARMHOUSE), not in the middle of an estate as the picture clearly outlined. I requested a refund as the gloves were not deilvered anywhere near this property. She had to check with the warehouse, send me through the DPD tracking info bla bla. I kept insisting on a refund. Getting nowhere, never committed to one. I hung up the phone and went about proving my innocence with great vigour.

I checked the DPD tracking again and luckily whatever why I looked at it the address of the person who received it was enbedded in the calendar of the DPD notification. This person lived in Newcastle! 523 miles from my address. I sent this through to the person i was dealing with who then very quickly agreed to a refund and tried to apologie-for what it wasn't worth.

The other infuration about this company is, the refund was not actioned until the 13 Dec 21. 7 DAYS LATER!! The gloves luckily were ~£24.95 but if it had been a stove for £885 and i couldn't prove my innocence they'd be extremely hard to deal with and without being immediately in the wrong - I am relieved I hadn't spent too much with them. Lucky Escape.

So you order 2 items from their website that are apparently in stock, and only get a Sage pay confirmation of transaction with Sage pay. Nothing from Woodburner Warehouse. Nothing happens after this for 2 weeks. You email them through their website and separately later directly using proper email. no response. Call them today only to be told that "..ahh, yes, I see the problem, the parts are obsolete and no longer available. we should have told you. we do have three stores so we were looking to see if the other stores had them.." me: so you couldn't have said that to me at the outset, or after finding out that you didn't actually have any to sell, or respond to my emails at all? "ah, er..yes, ahem. hmm." me: well you've had plenty of time to look by now, so can you find out for certain today and let me know? "yes, I will try to find out and will email you to let you know and refund you.."

What a poor way to run a business, and a waste of my time.

My advice? Avoid - there are plenty of well-run businesses to use that actually care about their customers and making sure their website are up to date and properly organised.

I bought some stove wipes from this company. The product was terrible the wipes left a horrible sticky residue on my stove. When I complained I was told they would not refund the item as I had opened the packet.

What a way to run a business

Very helpful member of staff helped us out when we were looking for a glass hearth. Phoned back just as promised with some great advice on a product that would suit our needs. We had been unable to find anything suitable elsewhere.

Product arrived, before the promised delivery date. Great service. Thanks very much,,will definately use this company again.

Goods ordered and money taken. 2 days later was phoned and told the item was out of stock and not expected back in for a while and an alternative was offered and accepted. 10 days later no goods, and no contact. When I call no-one answers, it rings until it gets disconnected, which makes me very nervous. All online transactions are based on trust, you part with your money with the expectation that the seller will fulfil their end of the deal. If there are delays for any reason then the seller must keep you informed. Common courtesy costs nothing, failure to meet this requirement breeds mistrust, and quite rightly puts people off dealing with you. If that company then can't even be contacted by phone it just reaffirms that you made a poor buying choice. In short, there is never any excuse to keep customers in the dark, it's rude and unprofessional, and if a company can't meet this most basic test then I would suggest that they are best avoided at all costs. You have been warned!!

From start to finish. Great customer service. Good quality multi burner product.fitted my every need. Good price. Delivery to the door well packed and first class service.

Would recommend 100%. A1+++

Thank you woodburner warehouse.

Product great love it.

Service great. Delivery swift .

Extremely satisfied. No complaints at all .

A Very satisfied customer.

Absolutely fantastic company to deal with received my charnwood island 1 within a week of ordering it and looks fantastic,love it!Great customer service and very friendly staff!Would definitely recommend woodburner warehouse to anyone looking to purchase these products.

The lady that dealt with me was very thorough and helpful,nothing was to much trouble and we had a very quick turn around when other companys were saying 5 week wait!

Bought a Aga stove and full flue system, best price I could find and the service was great. I was also able to return some flue pipes and a full credit was given. Very helpful!