eVacuumStore - www.evacuumstore.com

Order parts got email backordered. so cancelled order said 3-5 days refund no response this place just a ripoff!!!!!!!

Ordered a charger for a Eureka battery vacuum on July 19. No reply within a week. Response to my email inquiry advised it was back order till Aug 1. Heard nothing more. Response to my email inquiry advised it was back ordered till Sept 13. I emailed on Sept 13, and was told should be available today. In response to my email inquiry on Sept 21, they said back ordered till Dec 13. I told them to cancel order. Their first email reply said order was canceled but a few hours later they sent a second email stating, "...as I instructed my warehouse to cancel, they received this (part) in and shipping today." My email the following day went unanswered to confirm it was shipped. (I found the part locally but didn't purchase as they said the part was shipped). No response to my email by Sept 28 so I called them. The person confirmed it was shipped the prior week. Then, on Sept 30, I received a refund from Paypay. I sent an email asking why I was refunded when the product had been shipped as confirmed by their email and their customer service representative. No response to email (again). Called on October 4 and representative confirmed the order was canceled. I explained the above asking how a shipped item (confirmed by email and on the phone) could be canceled. She said, "must have been a miscommunication." She also said the part had been back ordered with no estimated date of arrival. (what happened to Dec 13 from a few days ago?) When I asked for a manager, I was told there was no manager available.

Their lies are crossing each other. It was THEIR email, THEIR customer rep who told me it had been shipped. How is that miscommunication? Plus, why did they accept my order without informing me they didn't even have the part? And never update me when it was (allegedly) being repeatedly back ordered by Eureka? And only provide information when I call them? This is deceptive business practice in my opinion. And now I cannot find the part again. Refunding my money like they did me a favor? wow, how generous!! Buyer beware with this company.

I order a new hose that was advertise as to fit my machine. They sent wrong part

I sent it back . They sent another hose that didn't fit Second time I had to pay for $25 to ship for wrong part back

Then they charged me a $40 restocking fee ! So I ended up paying them $65 for wrong part and I have nothing !!!!

I would not do business them !!!!

Spent almost 2 hours putting together an order. Stopped for a lunch break. When I returned, pressed the CHECKOUT button, and my order was GONE. Apparently someone set the timeout WAY too short and the server threw away all of my work. (Other web sites dont have this problem.)

I called the company because I wanted the owner to know that they have been losing thousands of dollars in sales, due to the web master's amazing incompetence. I spoke with a guy in customer service and he absolutely refused to transfer me to a supervisor. He continued to argue with me for a long time, until I said I would find another way to contact his boss. Then he finally transferred me to a man, who claimed to be a manager. (Of what, he would not say.)

I asked him if he could comp me with a free shipping code for all of the time they had caused me to waste. He said they don't use discount codes. I said, well how come I found some codes online, and there is a place on the checkout form to type them in? And he said, well why don't you use them? I said because they're expired! He just went round and round contradicting himself, making things up as he went along.

So I said, okay I won't fight about it, forget about the discount. I still want to tell the owner about the problem. But just like the other guy, he continued to argue and make excuses, becoming angrier by the minute. Both of them absolutely refused to give out any contact method for the owner. Not even a snail mail address. So I said, I will find another way to contact him, and I will tell him that both of the guys in customer service refused to cooperate. And he said: IF YOU DO THAT WE ARE GOING TO BAN YOU AS A CUSTOMER !!! And I said: LIKE I CARE ! Then he slams down the phone.

Both of these people were unbelievably rude, immature, and argumentative. So if you have any customer service problems whatsoever, just be aware that there is no way to resolve them, because you cannot contact anyone in a position of authority if something goes wrong. This company is only a facade on the web. There is no real business, it's just a couple of bratty teenage kids. They must be forwarding the orders to a third party, and the owner spends all of his time on the golf course. If you get what you wanted, consider yourself lucky.

It was easy enough to find the parts I needed. I ordered four things: a replacement hose assembly, a replacement brush attachment, a canister filter, and a HEPA filter, all for a Eureka bagless upright.

During checkout I attempted to use discount code "take10" for 10% off the order, bringing my total below $50, which apparently no longer qualified for free shipping. So I would have been charged more to take advantage of the discount code.

I placed the order on 4/19. The order arrived on 5/28. eVacuumStore was waiting on parts from the manufacturer -- but I didn't find this out until I contacted customer service. They replied with a frank, short, two-sentence response. They didn't apologize for the delay. They didn't even start the message with a "Dear Sir", or sign the message with their name. It was very impersonal and dismissive.

If parts are backordered, that's understandable. But the business needs to communicate this to the customer as a courtesy, whether on the item page or at the point of checkout. The customer shouldn't be tasked with trying to find out what the issue is AFTER the order was placed, and then dismissed by those who are supposed to help.

When the order finally arrived, everything was, mostly, OK. The hose was good and the correct one. The HEPA filter correct, but was packed loosely in the box with no plastic sleeve or packaging of any kind, therefore it’s not clean and probably collected particulate contaminants during the long shipping process. The canister filter is the correct size, but doesn't snap properly into place so it doesn't have a secure connection. And the brush attachment doesn't have a magnet, so there's no way for it to stay attached to the vacuum when not in use. Instead of going through all the hassle of dealing with eVacuumStore again, and wait possibly another month for the correct parts, assuming I successfully navigate their "friendly customer service team", I decided I'll make do with these as they are. I simply took the back of the old brush attachment and put it on the new one -- now it's magnetic and hangs where it's supposed to. As for the canister filter, hopefully it just stays in place until it's time for a new one.

To close, this experience was far, far less than average, but not completely horrible, as I got mostly what I wanted at a decent price. Less than average, but not horrible. That's the definition of two stars.

I won't be ordering from eVacuumStore again.

Ordered on a Saturday and the vacuum arrived on the following Tuesday. Fast shipping and great service. I would recommend evacuum to anyone! Their prices are unbeatable and cheaper than the local store. Thanks evacuum.

I would give them zero stars if it were possible. I needed a part FAST so before I ordered I used the instant chat feature on their web site to inquire if they had it in stock and when it would be shipped and delivered. They said yes, it would be shipped that day with 3-5 business day delivery, so I went ahead and placed my order. When after a week I had received no shipping notice from them I called them. Only then was I told they do NOT have the part in stock; they had to order it from the manufacturer, they hadn't yet received it, and would ship it when it arrived.

OK, so at this point is where I really give this company low marks, because of the way they responded to this issue. As I said, I needed this part FAST and depended on their information before I ordered. So when I heard what they said I asked for free overnight delivery. They refused. So I asked for 2nd day air. Again they refused. They made a mistake (or deliberately lied to me) but they wouldn't take responsibility for it. I would never do business with these people again.