CKA Limited - www.cka-net.com

I ordered it, they shipped it, I got it. My son was very happy to receive it as a birthday present. The price was right, the packaging was excellent and the dispatch time was rapid.

Can't say if customer support is good or not because I didn't need to talk to them. Just placed the order, receoved the stuff. End of.

I placed an order for a laptop bag, there was no indication of a delay or issue. An email followed to confirm my order. The NOTHING. I tried to call them and email them - NOTHING. They were quick enough to take my £60.

Don't use this company under any circumstance. I am going to inform the manufacturer of the item in the hope they don't use them again.

Bought this as a present for my brother. Was aware that delivery might be a bit long, but I decided to go for it anyway. Ordered over a month before my brother's birthday.

After 3 weeks, no present. I decided to email to check on progress. They replied saying that they expected delivery within the next few days, then assured me they would let me know if anything changed.

Another week goes by, and still nothing. So I emailed to enquire. No reply.

I emailed again about 3-4 days after. Again, no reply.

Tried telephone. But despite trying numerous times throughout the day, they didnt pick up so I left a message, asking for them to call me back to tell me what was going on.

Still nothing.

By this point, my brother's birthday is over a week ago. I then sent my final email expressing my disappointment and ended by saying that if they do not reply within 24 hours, I would ask paypal to mediate, and that I'd be seeking a refund.

Amazingly, I got a reply the next morning. And a refund. Even worse, they claimed that they did reply to my emails, and had the audacity to suggest that I 'clearly unwilling to read the messages' <-- their own words. I assure you, I did not. I even checked my spam folder, three times. And if they did really care, they could have called, especially since they should by now realise that I has obviously not received the emails that had allegedly been sent.

I must say, I'm disappointed. I didnt really want a refund. I wanted the present I had ordered. Or at least an indication as to how much longer I should expect to wait. I had, after all, already missed my brother's birthday. Rather than resolving the issue, they took the lazy way out and gave me a refund.

can't comment on customer service as didnt talk to them. item sent quickly and well packed. paperwork all good ect ect

price was pretty good and explanation on site ok but navigation bit slow so not the best ever buy still would come back for more in future

Obviously a small 'family' business run by human beings. Excellent fast service. I was originally going to pay by credit card but then noticed they take paypal as well so used this as I had some spare balance on my paypal account.

Slightly confusing checkout as I was taken away to the paypal website.

Mic (Blue Microphones Yeti Pro) was nicely packed (more like a Christmas present!) but maybe not as well padded as I would have liked. VAT invoice included inside package; I would have liked to have known beforehand as I ripped it getting the wrapping off. The mic is great, by the way.

I will be back to buy more stuff from these guys soon. Website layout a little clunky otherwise 100%.