Simply Dresses - www.simplydresses.com

Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time. Would not refer a friend or purchase from them again.

i bought a wedding dress on this website. As soon as arrive to me my dress 10th of january i send a message to them and tried to contact to them.

I send this message:

" Today my dress arrived to me. But it is not the same as the shown. And also color is different than i ordered. I want to send it back. Please help me to which adress i will send and how many days later you pay money back?"

the answer was not relevant to my question. they send me this answer:

"hello,

your dress has been shipped by DHL, the tracking number is xxx this is the track website:Thank you."

Make sure to read the fine print. They charge a restocking fee on returns and return shipping. I'm out over $50 for dresses that I didn't even get to wear. Also, the dress material is cheap and the dresses r over priced.

I purchased a dress for an out of town wedding.. I received the dress the day before my vacation, it didn't fit, and by the time I got back from my vacation it had already been passed the 7 day return policy mark. 7 DAYS?!?! Seriously?? They wouldn't even give me store credit. So now I'm out $175 for a dress I never wore and probably never will. I'm so angry! I will NEVER order anything from here again and I will make sure that everyone I know will never order from here either.

Bought 2 pc dress for my daughter for Homecoming - dress arrived quickly, fit perfectly (Size 4) and was everything she wanted. The day of Homecoming was busy you know how it is hair, nails, makeup then photos, the dance and then off to dinner with friends. My daughters event started at 6 and went until 9. She got dressed about 5:30 for photos and I dropped her off at the dance around 6:30 by 7:45 she had called me to tell me that the elastic in her top broke and since the top had built in cups she had no bra on that unless she held her top she would be exposed. Since she did not want to leave the event I had to take her a sun dress so she could finish her evening - she felt so awkward going back in and then sitting at dinner with all her friends. When I contacted the Simply Dresses and advised them of the issue and sent them photos they offered me $15 so I could have the elastic fixed. Kind of a slap in the face considering I paid $178 for a dress that she did not even get to wear the whole evening and had on a little over 2 hours. I was not asking for my money back or a full refund I simply asked for the top to be replaced and instead get offered $15.

Purchased a dress, received it in 5 days. Beautiful dress, but too big on me. Sent dress back 11 days ago. Lice chat says they have not received it yet. Once received it takes another 5-10 business days for refund. Ridiculous! So, why does it take much more time to send back than to recieve with same shipping rate? It does not. They delay on purpose. Very poor management. I will never order from this company again.

Received address damaged and because it was outside of the seven day return policy they will not refund or exchange the dress

i custom ordered a dress and they made it way to small. they are horrible at responding back and refuse to give me all of my money back. they said i could ship it to them but they are in china and shipping is over 100 dollars to get to them and the dress was 160 dollars so i would not be getting any back. 100/10 do not recommend they are a horrible company and just make up excuses

Ordered a dress from overseas and it wasn't a thing like the online pictures. The dress feels like a thick foam. Also, it looks like someone just cut the dress into its shape and left it. I'm so disappointed in the quality of this dress. This is my first ball and don't have time to order another one. I won't order a single item from simply dresses again. Poor quality and you lost a customer.

OMG!! Where do I start?

I ordered my dress mid November 2016 with intentions of wearing it to an event on December 9, 2016. I received the dress on November 28, 2016, i was so excited! When I went to zip the dress down the zipper malfunctioned and would not budge. I contacted customer service on November 29 and they assured me that another would be shipped overnight on December 6, 2016 (when the designer made another in my size). December 7, no dress! So I email customer service and they tell me that it won't be shipped until December 8 because the customer service agent didn't see my response email. I then speak with a supervisor 2 seconds later and she advised that there is no replacement available. You didn't know that on Monday??? An email updating me on the status would've been nice.

Now I have to scramble to find a dress before tomorrow at 12:00 pm, but don't have the time.

I have never had an experience like this before....maybe it was just my luck :(

Good Luck!