Republic - www.republic.co.uk

We have a very good experience in the motorhome

Good quality products at a reasonable price and excellent customer service

I placed an order of £40 at the Republic website before I knew it went into administration, its been more than a week and I fear my delivery will not arrive. I've asked in-store what to do and the workers told me to phone customer services. What should I do?

I place on order on 15/02 for next Day delivery,,,,I haven't receive it yet but you Take money from my account!!!what Shall I do???please advise ASAP

For many years I have been shopping at Republic for all of my family. At Christmas I purchased £200.00 worth of vouchers for my student daughters. Now that they have gone into administration they are worthless. I find it unbelievable that shops can take your money for these things and not return either the cash or give you goods to there value. The shop assistant in Aberdeen did advise me to contact the Customer Services line, but low & behold no answer. The government needs to put a stop to this kind of thing.

Republic really are the lowest of the low. Over the years I've spend thousands with them. Recently, few weeks ago, I placed an order of £250 (which I've received) and last week an order of £105 (not received).

They marked my £105 order as "dispatched" and even provided a tracking number - but never actually shipped the goods. They do this so that they can charge your card - knowing FULL WELL you will not receive the goods.

As for my earlier £250 order (which I did receive) I have a couple of items to return (but I'll be damned if I do because I wouldn't trust them in a million years to refund me!)

IMPORTANANT: If you paid by credit card they will refund you. Legally credit card companies HAVE TO to refund for orders between £100 and £30,0000 (however many credit card companies do cover you for lower value items too - so MAKE SURE YOU CONTACT THEM if you order was below £100.)

If you paid by debit card.... good luck getting your money back.... However if they've traded illegally (like they have with me - charging my card - knowing I won't get my goods) then perhaps you should get on to Trading Standards (and make sure you let Republic know you are aware of their wrong doing)

I've also hear that people are not allowed to use their gift vouchers in-store either - unbelievable!

Here is the email for Repulsive, I mean Republics administration team (these are the only people who can deal with your request so try them, and if no luck contact your credit card company for a charge back): [email protected]

I despise, I really do!!!

Good luck everyone. Don't let the scum bags keep your money (especially when they've taken it knowing full well you were never going to receive your goods).

Im writing as a very antagonised client to ask about my unused gift voucher that I received at Christmas. I think that it is absolutely ridiculous that you will not allow customers to spend their recently bought gift vouchers. You haven't give your customers enough notice to spend them,it's disgraceful. I am extremely upset with your poor customer service. Im sure you have many exasperated customers to deal with,but £50 is a extensive amount of money to just lose to you. Therefore, I would love you to consider,either returning me my money or letting me spend it in one of your stores. Please respond as soon as possible, thank you.

I ordered a item yesterday from republic before I knew it had gone into administration. The goods have not been delivered but the money taken from my account. I have no tracking reference or confirmation e-mail. What should I do now? I cannot find an e-mail address for customer service online, if anybody has one could they please post it.

I ordered a dress yesterday from republic before I knew it had gone into administration, I went to track my order but the website is now down. It was also for next day delivery (should be here now) and it isnt. Will I receive my item? What do I do?

Ordered a jumper on 18th jan & never received it. Have emailed customer service numerous times & eventually got a reply saying it was delivered on 23rd jan by courier and left as authorised! I never authorised anything to be left. Eventually phoned customer services who suggested I check if it had been left with a neighbour which I had already advised them in an email that I had done this. Now saying they will have to speak to the courier firm & ask them to investigate. They will not refund my money so have paid for something I've never received! Will not be buying from them again