Ubyu Books - www.ubyubooks.com

Website looks so professional, but ordered a book - very, very late on delivery, ignored all emails and calls, took money and received a substandard product weeks later than I should have!! Cover was curled up and paper was not good quality. Absolutely terrible - wish I could give them zero stars! Avoid at all costs.

I ordered two books from their website costing nearly £300.. i had no confirmation of my order, no receipt and had no way to get in touch with them not realising there was no phone number or address on their website. I sent emails to their customers services to cancel the order and get a refund a couple of days after ordering the books as I hadn't received any confirmation of the order and I had found these reviews.

My email was ignored and over a month later I received an email from moore print in London blaming a server error for not receiving my order and they where rushing it through production. I managed to get in contact with Kieth who had emailed me by ringing through moore printing, he apologised profusely and stopped the production of my book.

I asked him about my refund and he said another department would deal with that and it wasn't something he could put through. I'm still waiting on a refund and I'm glad I went locally as the books where for my final degree show.

Luckily I paid on a credit card so as a last resort the bank can get my money back.

But this company clearly has a professional and slick website that makes it appear to be of a bigger and better qualoty

Do NOT order books with this company. We ordered 3 books, which are now over 5 weeks late and still not arriving. There is no phone number or email on the website and they simply DO NOT respond to your contact messages you send via their site.

It took me so long to set up the books via the software they use and I spent hundreds of pounds. So angry with them for ripping us off. Please do not use this company anyone.

Ordered a book via the ubyu website 2months ago. Despite taking over £120 for my book, and sending out an automated email over a month ago saying my book was on its way by next day courier, have recieved absolutely nothing. Have contacted them 4 times via their website but have never had a reply. I'm not surprised their facebook and twitter accounts have been deactivated - I assume the majority of their customers were taking to social media to find out where their orders were.

I'm now seeking legal advice to attain reimbursement. They are advising I send a letter by recorded delivery offering them one more chance to sort the order by a particular date, after which time I can pursue legal action.

FYI, their address as registered with Companies House is:

UBYU LIMITED

PO Box POBOX 3310

126 FAIRLIE ROAD

SLOUGH

BERKSHIRE

ENGLAND

SL1 4PY

Also, if you paid for your order by card, the below might be useful:

As you have paid by card, you may be able to seek a refund from your bank or card issuer if they have a chargeback scheme. You should check the terms of your account and if a chargeback scheme is provided, submit your claim in line with those terms. We recommend that if you are unsure how to submit the claim you should start by following the bank or card issuer’s complaints procedure, specifically using the word chargeback. You should ask that the matter is resolved in a timely manner.

Not all card issuers operate such a scheme, and those that do may have different terms. Although there is a chance you might not be covered, in the past there have been many examples of consumers obtaining a successful outcome by approaching their card issuer in this way.

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I have used Ubyu twice, despite receiving terrible customer service on the first attempt the product quality was very good so I gave them a second try. I wish I hadn't my books are over two weeks late and noone will answer my emails, there is no telephone number on their website and no way of getting my money back. Needless to say I wont be using them again.

Lets just say your better off somewhere else. Ubyu has produced very nice marketing material to suck you in but unfortunately can not deliver the same quality for there goods and services.

As a photographer I like to display my work in print so I decided to give Ubyu books a go. Ubyu's marketing literature promises "an exemplary service to those who love books and care deeply about quality". Ubyu's website states "Our mission at ubyu is to seriously raise the benchmark in online book creation".

I have used various on demand printers for books and would describe myself as experienced at designing and ordering these products. I'm a professional photographer working with a calibrated monitor and am used to working with colour profiles.

I ordered a large hardback book at a cost of £100 and waited eagerly for the book to arrive. When it did arrive I was very disappointed with the quality. As a benchmark I had sent the same book to another printer for comparison. Firstly the Ubyu book had numerous scratches on the pages, some pages were bent along the bottom edge, all pages had tramlines running through the centre. The images printed very dark and lacking in saturation compared to the book supplied by another printer.

I emailed Ubyu customer service with my concerns and found the real issue with Ubyu is a total lack of customer service. The email back spoke of "alleged" damage to the book and how Ubyu have thousands of happy customers. Maybe, but what about my damaged book? After many emails Ubyu said they "thought" they might have to reprint my book - no thanks, too little too late I will have a refund please. Dean at Ubyu customer service informed me Ubyu policy is no refunds, which to my knowledge is against the Sales Of Goods Act.

I have a book fit for the bin, Ubyu have my money and an illegal policy of not refunding for goods which are faulty and not fit for purpose.