Item: Rack Space
Rating: 1

Guest's review of Rack Space

“Very poor support, going downhill fast.”

★☆☆☆☆

written by on 29/10/2012

Hi,
Used Rackspace for MANY years now, support used to be good, but over the last few months it has been getting worse, in the last two weeks I have had to pay an external company to fix issues they should be sorting out, when asked about what they support I was told they don't actually have a list, seems to be up to whoever answers the phone.

Fanatical support is a joke, but I'm not smiling at the moment, they charge top rates for a VERY mediocre service.

Value For Money

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Dataguru's Comment

Written on: 21/11/2012

You don't detail the issues you had in your review, or the platform you were using. You don't put this review into context.

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Tonypearce's Comment

Written on: 21/11/2012

The context is:
Dedicated server, apache config, trying to get someone at rackspace who would help and not reply with 'sorry we don't support that' stating this is an application issue when it actually came down to an apache mis-config.

Hope that helps elaborate!!

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Dataguru's Comment

Written on: 21/11/2012

Thanks for the info.
That's disappointing - they should have been easily able to assist with that (unless the server wasn't under a fully managed contract - I've found them very strict on how much they assist with). You could always ask for a change of account manager too.

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Very poor support, going downhill fast.

Value For Money

Guest's review of Rack Space