Machine no good after 4 years warranty a joke!

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Debslevitt's review of TwinTec Water Softeners

★☆☆☆☆

“Machine no good after 4 years warranty a joke!”

Written on: 12/06/2020 by Debslevitt (1 review written)

Had new system installed by NE water softeners. A few teething leaks but all seemed to be okay. Been having problems regeneration cycle for last year. System now 4 years old. Company told us it was due to water contamination as our water comes from a well. Which is then chlorinated. Basically told us will need a new system and not covered on warranty. Saught second opinion and told these softers are no good in high chlorine areas as it clogs up the resin. Resin can be changed but not been offered this option on warranty.Which I feel is a more plausible explanation as to what has happened. Company still wanting to sell me another twintec for another £1600 plus, even though I feel it was missold in the first place.

  • More than 1 year

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