Wasted my time!

4.8 / 5
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294Maynard's review of TwinTec S3 Water Softeners


“Wasted my time! ”

Written on: 19/12/2017 by 294Maynard (1 review written)

I had high hopes for this company but it came crashing down quickly!

Made a booking for survey and after taking leave waiting all morning no one showed up. Tried to ring the office no answer.

Around 8pm someone rang me back, ask him why no one show up. He told me someone was in front of my house 5 minutes before the apt and the decided to not to knock because the curtain was. I have a net curtain for my own privacy and no one in the neighborhood didn't have one.

What a load of rubbish! He said it safety procedures blah blah blah. I used to work with vulnerable people that had drug addiction and mental health problem. Never seen such diabolical policy in our company! There's safety policy in place but never idiotic like this one.

The thing is the water main is at the back of the house so no one from the street can see anything anyway if anything happened!

So basically he was telling me an utter rubbish! And not even an apology!!!

Waste of time!! I have wasted mine so please don't waste yours!!

Twintec's Comment

Written on: 20/12/2017

Good Afternoon,

My name is Alisha and I work for the manufacturers of TwinTec.

We are very sorry to hear about your bad experience and we would like to take this further.

Please contact Harvey Water Softeners Customer Service Department and a member of our team will be happy to help you.

Kind Regards


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