Cost benefits do not stack up. UKH2O fitted but no aftercare

Kinetico 2020c Water Softener
★★★★★
4.7
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93.0% of users recommend this

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DennisLeach44's review of Kinetico 2020c Water Softener

“Cost benefits do not stack up. UKH2O fitted but no...”

★★★☆☆

written by DennisLeach44 on 20/04/2015

From what I have read I do not think there is any doubt that Kinetico is the best and it is certainly the most expensive. We had the 2020c fitted.

We had local suppliers UKH20 and were not impressed; it was very much like dealing with a double glazing salesman where in the end you bought the product to get him off our back, but not really convinced that what he was telling us was true. Every time we made a decision (e.g to remain with hardwater on the outside taps, the fitting cost went up. We have never heard from UKH20 since fitting - not even for them to ask if it worked as we expected. We went ahead because of the "massive" benefits in the blurb.

It does work and there are small benefits such as a clean shower screen, less washing liquid, and a shower spray that has not clogged in the 2 months since the softener was fitted. The dishwasher, however, without salt or rinse aid made the glasses milky. The salt blocks in the water softener are expensive.
This cost nearly £2000 with fitting and if we had realised that so little benefit would have been achieved we would never have had the installation.

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Ukh2O's Comment

Written on: 20/05/2015

I am sorry to hear that you did not feel that the experience of getting a softener was as you thought it would be. This is certainly not how we do business and I can only apologise if you feel that our sales person was like a double glazing salesman. Can I ask if you purchased this though the Worthing office or the Bournemouth office so that I can ensure that your comments are passed on to the appropriate company for a response.
Felicity at Ukh2o

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Jdhayling's Comment

Written on: 26/05/2015

Apologies - I have only just been re authorised to use this site. Your salesman was from Worthing and, by the way, he was also very forceful with the poor plumber. The plumber didn't finish an outside fitting properly and the salesman made him go back that night 11.00 pm to fix the problem and come back with our money - or else ! This really wasn't necessary nor was it a pleasant way to conduct business. Also, we established from our own plumber that only small bore pipes had been fitted causing lack of pressure problems in the downstairs basin and shower. Finally, we have had no follow up from UKh20, to ask if we are happy with the installation , have any problems etc. I doubt after writing this that anybody will - but we are really quite nice people and feel that we have paid over the odds for not a particularly well done job.

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Ukh2O's Comment

Written on: 02/06/2015

Dear JDhayling, can you please email me direct or call me so that I can talk to you further and try to understand what the problems were. As I only have your user name then I need to check where and when the installation occurred. Many thanks

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