Old water softener was not working. Contacted JM Softeners and they immediately identified what was wrong and explained. Reccomended a new alternative which was fitted within a week. Very good service from a small local company

Sound advice & support replacing a water softener with helpful effective installation all in quoted time.

Having just moved into a new house in a hard water area we were looking to install a water softener. We got quotes from several companies, but JM Softeners were the ones to provide the best solution for keeping hard water for the kitchen cold tap and garden tap while softening the rest. The advice on which softener to install was also valuable, we went for the Ecowater compact 200 as it uses tablet salt which will give us a lower running cost in the long term. The installation went very smoothly: the engineer arrived on time and was very neat and tidy. A week after installation they phoned us to make sure we were happy with it before sending us the bill, a touch which bodes well for good customer service. All in all, highly recommended.

Sales person was open, honest and well informed. No hard sell. Installation was quick, neat and hassle free. Softener is in and working and trouble free. Started to notice difference in water very quickly. Salt is pricey and intend to shop around for a fair price. Can recommend the company.

Very prompt and efficient service. Engineer took so much trouble to make sure everything was working correctly. Couldn't recommend the company more highly.

From my first phone call making enquiries to the fitting this week we received good old fashioned customer service. It has only just been fitted so not tested the after sales service provided but no reason to believe it will not continue to be good from this company. It was explained how the softener would work in a factual manner and there was no pressure to go ahead. The installer was punctual and a cheerful and efficient man who took care over his work. We’ve already noticed a difference and I’m sure in time we will think why didn’t we have a softener fitted sooner.

Quick response to initial enquiry for a replacement water softener, sound and knowledgeable advice over the phone, followed by efficient and quick installation. Clean, tidy and very polite at all points of the service. A relatively simple job but executed professionally. Highly recommended.

The sales team were very helpful in explaining the best product for our circumstances. Installation was done in a professional and trusworthy manner and my house was left very clean after the work. I would definitely recommend JB softeners to my friends and family.

I have just had a Kinetico water softener fitted by JM Softeners Ltd. The service was excellent, very pleasant fitter. Very pleased with results. The unit fits very neatly under my sink. Pipe work had to run from front to back of my house and has been fitted very unobtrusively. I am looking forward to having no limescale and fresh filtered water on tap. I would definitely recommend JM Softeners to anyone wishing to have a water softener fitted. Excellent service at a reasonable/ competitive price.

Very professional company. Good initial meeting to explain the options available and different pricing levels. No pressure selling, options clearly explained and good advice given. Installation carried out extremely well by the person I dealt with . Very neat and tidy and all the pipework was fitted very well. I would recommend this company if you are looking to install a water softener.

We recently had an Ecowater Evolution 200 water softener fitted to replace our old one. The water softener is excellent and a great improvement on our previous one. It was fitted by the staff of JM softeners. The company did a superb job. I have known the company for many years and have always found the staff extemely efficient , professional and most helpful.

Softener installed efficiently by a friendly installer to a good price. Well pleased as installation met all recommendations.

We already had a Kenetico water softener, which we inherited when we moved to this house 7 years ago, so we knew the benefits of softened water. But when the unit broke down (the unit was 17 years old!), that's when we found the benefits of using JM Softeners. One phone call. A visit the next day and the unit was replaced with minimum fuss and disturbance.

We are delighted with the softener we bought from JM Softeners in Pangbourne. The installation was a bit tricky, due to our bespoke kitchen units, but the installer managed to get our new filtration system in with a bit of contortion!So now we have crystal clear water, no sediment in ice cubes and lovely soft water. only wish we had made the effort to do it years ago. After sales service proved to be very flexible as well, so all in all, a thouroughly deserved 5 star rating.

JM Softeners gave very good advice regarding the possible repair or replacement of my 25 year old Kinetico. They were very patient with me as I slowly came to the conclusion that buying a new Kinetico was the sensible, if expensive, option! The new unit is a great improvement and I look forward to many trouble free years ahead.

We are very pleased with our new Kinetico water softener. The company was knowledgeable, friendly and professional both during the site survey and during installation. After deciding on the model, we still needed to decide on location (inside the house / kitchen or outside) and we were given excellent advice on the pros and cons. During installation, JM Softeners could not have been more polite, efficient, willing to go the extra mile and willing to offer great advice for the future maintenance of the softener. All in all, top marks.

In 2009 they repaired my old water softener but advised next time it stopped working I would need a new one. That repair kept the old softener going for nearly 30 years . They gave me good advice about a replacement and did a good job on fitting it. We are delighted with the result.

Our Kinetico was installed only one month ago but we are delighted with all the benefits. Better showers, greater results out of the dishwasher and washing machine. J M Softeners and their installers were efficient, competitive and very friendly. Would give them a highly recommended.