written by DScott59 on 23/03/2019
Old water softener was not working. Contacted JM Softeners and they immediately identified what was wrong and explained. Reccomended a new alternative which was fitted within a week. Very good service from a small local company
written by Mooreuo486 on 04/02/2019
Sound advice & support replacing a water softener with helpful effective installation all in quoted time.
written by mjLittle289 on 07/11/2018
Having just moved into a new house in a hard water area we were looking to install a water softener. We got quotes from several companies, but JM Softeners were the ones to provide the best solution for keeping hard water for the kitchen cold tap and garden tap while softening the rest. The advice on which softener to install was also valuable, we went for the Ecowater compact 200 as it uses tablet salt which will give us a lower running cost in the long term. The installation went very smoothly: the engineer arrived on time and was very neat and tidy. A week after installation they phoned us to make sure we were happy with it before sending us the bill, a touch which bodes well for good customer service. All in all, highly recommended.
written by Iamnotanumber1 on 04/08/2018
Sales person was open, honest and well informed. No hard sell. Installation was quick, neat and hassle free. Softener is in and working and trouble free. Started to notice difference in water very quickly. Salt is pricey and intend to shop around for a fair price. Can recommend the company.
written by on 30/05/2018
Very prompt and efficient service. Engineer took so much trouble to make sure everything was working correctly. Couldn't recommend the company more highly.
written by on 20/05/2018
From my first phone call making enquiries to the fitting this week we received good old fashioned customer service. It has only just been fitted so not tested the after sales service provided but no reason to believe it will not continue to be good from this company. It was explained how the softener would work in a factual manner and there was no pressure to go ahead. The installer was punctual and a cheerful and efficient man who took care over his work. We’ve already noticed a difference and I’m sure in time we will think why didn’t we have a softener fitted sooner.
written by Twyforduser1 on 27/04/2018
Quick response to initial enquiry for a replacement water softener, sound and knowledgeable advice over the phone, followed by efficient and quick installation. Clean, tidy and very polite at all points of the service. A relatively simple job but executed professionally. Highly recommended.
written by kiCardenas358 on 07/03/2018
The sales team were very helpful in explaining the best product for our circumstances. Installation was done in a professional and trusworthy manner and my house was left very clean after the work. I would definitely recommend JB softeners to my friends and family.
written by on 06/03/2018
I have just had a Kinetico water softener fitted by JM Softeners Ltd. The service was excellent, very pleasant fitter. Very pleased with results. The unit fits very neatly under my sink. Pipe work had to run from front to back of my house and has been fitted very unobtrusively. I am looking forward to having no limescale and fresh filtered water on tap. I would definitely recommend JM Softeners to anyone wishing to have a water softener fitted. Excellent service at a reasonable/ competitive price.
written by PJS65 on 12/02/2018
Very professional company. Good initial meeting to explain the options available and different pricing levels. No pressure selling, options clearly explained and good advice given. Installation carried out extremely well by the person I dealt with . Very neat and tidy and all the pipework was fitted very well. I would recommend this company if you are looking to install a water softener.
written by on 11/02/2018
We recently had an Ecowater Evolution 200 water softener fitted to replace our old one. The water softener is excellent and a great improvement on our previous one. It was fitted by the staff of JM softeners. The company did a superb job. I have known the company for many years and have always found the staff extemely efficient , professional and most helpful.
written by MarkLacey on 05/02/2018
Old water softener had expired. Great advice and selection of replacement of a new Ecosoftener. Installation carried out on time and efficiently with full talk through instructions. A vast improvement on the old one. Superb polite and informatitive service
written by Micheal4 on 12/10/2017
Softener installed efficiently by a friendly installer to a good price. Well pleased as installation met all recommendations.
written by UffingtonSteve on 16/06/2017
The installer arrived on the right day at the right time and carried out a very professional installation. The new system seems to be working quietly and efficiently and hopefully will last well beyond its 10 year warranty.
written by Cantrell153 on 13/06/2017
We already had a Kenetico water softener, which we inherited when we moved to this house 7 years ago, so we knew the benefits of softened water. But when the unit broke down (the unit was 17 years old!), that's when we found the benefits of using JM Softeners. One phone call. A visit the next day and the unit was replaced with minimum fuss and disturbance.
written by JoyceO'Leary on 29/03/2017
We are delighted with the softener we bought from JM Softeners in Pangbourne. The installation was a bit tricky, due to our bespoke kitchen units, but the installer managed to get our new filtration system in with a bit of contortion!So now we have crystal clear water, no sediment in ice cubes and lovely soft water. only wish we had made the effort to do it years ago. After sales service proved to be very flexible as well, so all in all, a thouroughly deserved 5 star rating.
written by Sandersgs154 on 22/12/2016
JM Softeners gave very good advice regarding the possible repair or replacement of my 25 year old Kinetico. They were very patient with me as I slowly came to the conclusion that buying a new Kinetico was the sensible, if expensive, option! The new unit is a great improvement and I look forward to many trouble free years ahead.
written by Migginomiggio on 20/12/2016
We are very pleased with our new Kinetico water softener. The company was knowledgeable, friendly and professional both during the site survey and during installation. After deciding on the model, we still needed to decide on location (inside the house / kitchen or outside) and we were given excellent advice on the pros and cons. During installation, JM Softeners could not have been more polite, efficient, willing to go the extra mile and willing to offer great advice for the future maintenance of the softener. All in all, top marks.
written by jbSaunders239 on 26/11/2016
In 2009 they repaired my old water softener but advised next time it stopped working I would need a new one. That repair kept the old softener going for nearly 30 years . They gave me good advice about a replacement and did a good job on fitting it. We are delighted with the result.
written by Chriswf on 11/11/2016
Our Kinetico was installed only one month ago but we are delighted with all the benefits. Better showers, greater results out of the dishwasher and washing machine. J M Softeners and their installers were efficient, competitive and very friendly. Would give them a highly recommended.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers