Harvey Water Softeners – Questions & Answers

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Asked by Fred58 on 27th October 2018 Report this content
How much to supply and fit a Harvey's water softener?

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Answers (2)
Report this content BhupendraH Written on: 29/10/2018
2 types of unit, large and small, we have the large one, supply and install including a filter tap was around £1200 ish but this was a few years ago. the payment can be done interest free credit which is a plus. A registered plumber comes, included all pipe work that needed to be done
Report this content eddiedev Written on: 31/10/2018
We paid around £1800 that includes water softener and drinking water tap, plus loads of salt we purchased to store away. It sounds like a lot, but it's really worth it. Paying monthly 0% interest, only a few more months to go then no more payments and we can continue enjoying the benefits for life.
Asked by Ramogu on 3rd August 2018 Report this content
How much should be the water level in the brine tank. at present the level is just below the grill

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Asked by Thomas-41 on 8th March 2018 Report this content
Water softener is making a loud pitch noise and only stops when you turn the water off. What could be the problem?

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Asked by philippawilson on 12th January 2018 Report this content
I let the salt run out on one side. Is it okay?

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Answers (1)
Report this content BhupendraH Written on: 29/10/2018
not a problem
Asked by Bw1955 on 29th December 2017 Report this content
I have a minimax 2 suddenly it has started taking new salt blocks once a week, they used to last 3 weeks plus, checked for leeks no problem unit is 3 years old & I’ve just recommended a friend to have one installed. Has this unit got problems?

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Asked by Softee on 5th December 2017 Report this content
Can a salt softener (Harvey) be installed with a Vaillant ecoTECPlus boiler? Will it damage the heat exchanger?

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Report this content BhupendraH Written on: 29/10/2018
i have got the same set up no issues
Asked by mwilla on 2nd August 2017 Report this content
My water softener has just started to pump out water all the time and quite fast. I have had to turn it off.  Has anyone got any suggestions?

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Asked by GeorgeTaylor on 17th January 2017 Report this content
Can I drink the softened water?

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Answers (2)
Report this content sawyerhja Written on: 17/01/2017
I have used water softeners for decades. You should always have a separate (swan-neck) fresh water supply tap. Water softeners are efficient, especially Harveys, but the advice against drinking softened water is to avoid the risk of traces of salt in the water.
Report this content RupinderSagoo Written on: 18/01/2017
It is advised to install a small drinkinng water filter tap for drinking. This is especially advised for making up baby milk formula.
Asked by ShahRiyaadh on 5th November 2016 Report this content
I would like to fix the Harvey Water Softners. How much is the total cost including fitting? I have a 4 bedroom house in London. What is the warranty of this product?

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Answers (1)
Report this content sawyerhja Written on: 17/01/2017
If I recall correctly, the cost is in the region of £1500. Whatever the cost, the Harveys WS is the best machine that I have ever used.
Asked by Hanna0303 on 21st August 2016 Report this content
Can I use the water softener in under floor heating system with megaflow cylinder? Will these use more salt?

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Report this content rkevinbrown Written on: 23/08/2016
Yes. Since I presume the water system for the under floor heating is closed it is not being replenished *except for small wastage) it is not passing through the softener and will not therefore be using any salt once loaded.
Asked by MSRHants on 6th August 2016 Report this content
Can anyone please advise on the guarantees given? Especially the number of years guaranteed for free of charge parts replacement?

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Asked by Tinydancer12 on 2nd August 2016 Report this content
Does using a water softener eventually improve the water pressure in the shower?

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Answers (3)
Report this content Actusr Written on: 04/08/2016
If the water preassure in your shower is caused by limescale clogging the passages, then water preassure will greately improve (this was my case), however, it will not improve imediately as it takes a few weeks before the softened water can clear the limescale in the pipes and shower head.
Report this content rkevinbrown Written on: 04/08/2016
Not directly. But if your pipe work is scaled badly and thus reducing pressure, water softener will slowly remove scale snd therebye (possibly) improving pressure to shower. A visit by a reputable plumber will be able to tell you whether it will work for you.
Report this content OurFamilyReviews Written on: 04/08/2016
Ours is an electric shower so the flow is governed by the power of the shower I believe.
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Asked by piabella on 25th June 2016 Report this content
Model 750 it looks like 2 divers air tanks. Water does not all drain out so salt blocks sitting in water. Do I need to call someone out?

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Answers (2)
Report this content Anniemac50 Written on: 27/06/2016
I would as this should not happen if you ring them I am sure they will sort this out for you
Report this content rkevinbrown Written on: 27/06/2016
I have no direct experience of 750 but it does not sound right. Call Harvey dngineers
Asked by Johnnygas on 25th June 2016 Report this content
How does the Harvey softener measure and adjust for different water hardneses? My previous softener had to be programmed with the hardness level as supplied by the water company.

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Answers (3)
Report this content Anniemac50 Written on: 27/06/2016
We dont need to do that harvey's come and install all you have to do is add the salt blocks best thing we ever purchased
Report this content Msteve1066 Written on: 27/06/2016
It's set on installation by installing technician.
Report this content rkevinbrown Written on: 27/06/2016
Set at installation. Should your supply change ( most unusual) contact Harvey
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Asked by mikeerush on 6th May 2016 Report this content
What Harveys model would be recommended for a 4 bedroom house with 5 occupants and a total watwer hardness of 430 mg/l as CaCO3?

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Report this content Anniemac50 Written on: 27/06/2016
When they come out to visit they let you know the best one for your household amazing product
Asked by Romanandbeau on 4th April 2016 Report this content
We have been away for 1 week and our Harveys Water Softener is completely quiet, like it is not working. The salt blocks run out, so we put new ones in. And still has not made a sound. Does it need purging?

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Answers (2)
Report this content Bargain_Bob Written on: 05/04/2016
First of all does it normally make any noise?, ours in normal use is almost imperceptively quiet, other than the "ticking" that the metering unit makes as water is used. (you really have to listen closely to hear it!). However what can be heard albeit not very loud, is the regeneration process. This of course will only occur once a predetermined voloume of water has been used and measued by the metering unit and of course if you have been away it shouldn't have registered any. In other words the unit should have done nothing while you were away and simply carried on measuring your water usage on your return. It occurs to me that if you have let it run out of salt and if this has happened for some time, the metering unit may have been measuring unsoftened water and become "clogged". As I understand it, if you leave the unit to run without salt, it will not regenerate and therefore ultimately fail due to scaling up within it. If you suspect this, you probably need to contact Harveys. Good luck.
Report this content Anniemac50 Written on: 27/06/2016
Our is not noisy
Asked by AnteaLlhyn on 30th January 2016 Report this content
How many ions does the Harvey water softener leave behind?

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Answers (1)
Report this content rkevinbrown Written on: 02/02/2016
You are asking physical chemistry question which probably can only be answered by Harvey's - certainly not me. Sorry
Asked by 19mike56 on 24th January 2016 Report this content
Do they spread the cost of a new Harveys Softener?

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Report this content Senthil123 Written on: 25/01/2016
yes. They spread the cost over 12 months
Report this content rkevinbrown Written on: 25/01/2016
Yes over one year. No interest. Or you can rent for few months and if you decide to buy the rent is taken off price. Check how many months.
Asked by Ashtree102 on 20th January 2016 Report this content
I have a Harvey's softener almost 10 years old now and just recently it has pushed out some 'Yellow' stained water and some 'Yellow' grit like substance. The Drinking water outlet is unaffected so I attribute this to a defect in the softener. Anyone got any ideas?

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Report this content Bargain_Bob Written on: 22/01/2016
You describe it as a grit like substance, could it in fact be some of the resin which is used for the softening process. If so, I don't know why it would be getting past the internal screen that should stop this happening. As for yellow stained water, I've no idea other than, have you been running it at all and forgetting to replenish the salt, as if so this may cause the unit to ultimately fail. I suggest you contact Harvey's.
Asked by Cspinks on 6th December 2015 Report this content
Mines stopped working after 18 months now need engineer to fix. Likely to be £100 plus parts. Is this common for something so simple?

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Answers (8)
Report this content Mos2015 Written on: 08/12/2015
It would be worth strongly complaining to Harvey's. You bought this in good faith and now it's not working. They should undertake the repair for nothing or replace it. The more fuss you make the better your chances of a free repair - they can't afford bad publicity!
Report this content Kwells Written on: 08/12/2015
I have had mine for 3 years with no problem, and it has been moved, however, my plumber had to speak to Harveys to plumb it in correctly as he knew nothing about the way a Harvey softener works, have you arranged for Harveys come to take a look and give the quote? I can't imagine what could go wrong so long as you keep the salt replaced when it needs it, I agree that Harveys should repair it, they have always given me the very best service when I had questions about the move.
Report this content sawyerhja Written on: 08/12/2015
Ours is the same age, working well. "Stopped working..." - there's not much mechanical to go wrong, did you mean that water is showing hardness after a test? I suggest that you request ex-gratia, if that turns out to be appropriate.
Report this content pmike28 Written on: 08/12/2015
Our has operated very well with no problems for three years so regretfully cannot assist
Report this content rkevinbrown Written on: 08/12/2015
You certainly have claim under Sale of Goods Act. Softeners can reasonably be expected to last lot longer than 18 months - 10 years at minimum - I would say 20 is not unreasonable especially as their advertisements infer such!. As Mos2015 said, you are entitled to replacement or free repair. Do not accept less - take action via small claims if not resolved.
Report this content nickbestwick Written on: 09/12/2015
I would speak to Harveys and get them to have a look. If not explain that the item is not fit for purpose. I have had mine for 4 years with no problems. Hope it goes well
Report this content J-CP Written on: 09/12/2015
what is "not working"? You say something so simple, but what is it? Had ours 3 years, moved house and ours still working perfectly. No mechanical parts so either something was disturbed in the pipes or dislodged. Using recommended salt, or recently changed to cheaper version maybe? Is it not softening the water? after 18 months I imagine you should still have your test kit. DO a test and if not getting what you should get then phone Harveys. I am sure they would fix. Have they given you this quote or is it just a guess? If it is simple they may even fix over the phone for you. You just never know, you could strongly complain only to find it is just user error, although I could not think what since there is nothing to do but replace salt :) give them a call, give them a chance, I am sure you will find this will not get to complaint stage.
Report this content Bargain_Bob Written on: 22/01/2016
Having visited their factory before buying my softener, I am very surprised that you are having problems. Their attention to detail is meticulous. I'm sure if you contact them they will be keen to help you as they all seem to be a friendly and very professional team of people.
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Asked by LOUISESLATER on 1st December 2015 Report this content
I have a Harvey water softener - it has been installed for nearly 4 years. Recently I have noticed that the kitchen sink drinking water (the only untreated water in the house) intermittently has a salty taste. Can you explain this?

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Answers (4)
Report this content rkevinbrown Written on: 04/12/2015
Mine is only 1 year old and no such problem. However, as 'amateur' plumber, if your experience is caused by water softener it's serious. Leak from softener into mains is very serious. Get service from Harvey or reputable local plumber.
Report this content Kwells Written on: 04/12/2015
I have no idea, the drinking water should be direct from the mains and nothing to do with the softener, I would get Harveys back out to check your plumbing, to ensure the drinking tap is not connected to your softener instead of the mains.
Report this content Peco41 Written on: 05/12/2015
This should not happen. Get in touch with Harvey and have them check it out. It's quite possible that your water supply quality has altered. You can find out if this is so by going on line to your water supply company who will have a list of minerals etc in the water. If the salt or sodium ion level is higher than normal this could be a likely cause.
Report this content J-CP Written on: 09/12/2015
Need to clarify, the softener is installed at the entry of your mains water feed so not sure how one tap can be left untreated (apart from outside taps), unless you had the water fountain fitted at your sink which is through a separate filter? If it is the fountain then I would start with replacing the filter first. You do not get taste of salt anyway as no salt from the softener enters your water in reality. Unless there is a serious fault with it which is very unlikely since as you say this tap is not treated. You may still have the test kit from original install? Test the water, but it could well come from the water supply itself. May be worth checking with your neighbour too if they have same issue. Do you get salt taste from your other taps i.e. those treated?
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Asked by MikefromSurrey on 1st November 2015 Report this content
Will the Harvey Water Softener eventually remove the scale from within my pipes and appliances? They are only slightly furred up. Secondly what size would the whole unit be when installed into an average sized 3 bedroom house? Are there various models for bigger and smaller houses or does one size fit all?

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Answers (3)
Report this content Peco41 Written on: 02/11/2015
Yes, it will eventually remove scale from pipes etc; scale from around taps (see manfacturers claims) in my case disappeared in about one month. Most water softeners are about the same size and fit in the under sink cupboard, or in some cases outside in a frost proof cupboard. The larger the household, the more salt you use because you use more water, but you should not need a larger unit.
Report this content Kwells Written on: 02/11/2015
My plumber told me that my water tank is almost sparkling it is so clean, so yes, after nearly 30 years of hard water, it is scale free. I don't know how long it took, but that was about 1 year after installation. I think the units are all about the same size, mine is in the cupboard under the sink, I am in a 3 bedroom semi and mine works fine. Get someone to come and give you a demonstration, it is free and they don't give you a hard sell.
Report this content J-CP Written on: 03/11/2015
Yes over time the scale in pipes will go. The softener is installed at the entry point of your fresh water supply so size of the unit is irrelevant whether you have a 2,3 or 5 bedroom house, the water gets softened as soon as it enters the property. What does need considering is the usage of water: the more water you use the more salt you will use that's all. 2 blocks of salt last roughly a full month. The size of the unit fits under the sink (if you have room) and is about the size of a Tower desktop computer. Remember the outdoor tap is not connected to the softener, so you do not have to worry about wasting salt when watering the garden or washing your car.
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Asked by kevinlait on 26th October 2015 Report this content
Can you please tell me the average price of supplying water softener and fitting please?

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Answers (5)
Report this content Kwells Written on: 27/10/2015
I can't remember, many years ago now, so prices have probably changed, it was a set price no matter how long it took. Best advice is to get them to come out and give you a quote.
Report this content Peco41 Written on: 27/10/2015
The cost of a Harvey Water Softener is just over £1000. The cost of fitting can be over £200. Their site visit is free and will give you a quotation. When comparing Harvey with others, remember you are getting softened water which is drinkable: many others advise you use unsoftened water for drinking. Hope this helps.
Report this content Allington27 Written on: 28/10/2015
The total cost was around £1400. You have the option of renting for the first three months and then they take it away if you do not want it. That was £99 per month. But well worth it. Also negotiated the amount of free salt given.
Report this content J-CP Written on: 28/10/2015
If I recall 2 years ago we bought ours and the total cost with fitting and some salt was near the £1700. However this also included the fitting of the additional water fountain (an extra tap with "filtered" water for drinking). Not compulsory of course but we liked it so got it as well. Rent or buy, either way it is well worth it. Would not do without a water softener now.
Report this content sawyerhja Written on: 29/10/2015
Our Harveys W/S was close on £1,600 all-in. Not cheap but a very worthwhile investment. One of the nice things for us was that the unit was able to be installed outside (i.e. not in the kitchen where it would take up valuable space); also, the unit uses big salt blocks - much easier to replenish than fiddling with salttabs. Noting the comment below about softened water being drinkable - yes, that's probably OK but Harveys do install a separate swan-neck fresh water dispenser-tap; again, that was included in the price. Very efficient company....
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Asked by Yvie06 on 14th October 2015 Report this content
I'm on a 3 month trail, considering, but is it better to buy or rent? What is the aftercare and service like, plus warrantee? Any advice appreciated.

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Answers (7)
Report this content Bargain_Bob Written on: 14/10/2015
Hello, Before buying my softener I visited the factory at Woking and was lucky enough to meet Harvey himself. I can only say that he is a genuinely nice man. He is an acknowledged authority on water softeners and takes a genuine pride in the quality and reliability of the softeners that his company produces. Having had our softener for only 9 months, with absolutely no problems I can not say how good their after sales service is, however should anything go wrong I anticipate it being second to none. I know this all sounds like an advert but I can assure you I have no connection to the company other than being a satified customer. Good luck.
Report this content LauzieLoo Written on: 14/10/2015
We did the maths and figured buying was much better than renting. As for the aftercare, touch wood we have never needed it and so cant really comment, but I'm sure Harveys would look after you. The water softener has been life changing, no more of that scale build up we used to get. I would definitely recommend it if asked.
Report this content Curlytosh Written on: 15/10/2015
I decided to purchase made sense financially. Since then I have contacted Harvey once with a query regarding salt consumption and within three days they provided an engineer to check that everything was as it should be. So far I cant fault the support.
Report this content Watson303 Written on: 17/10/2015
Hi. I have just opted to buy my water softener after the trial period. I have chosen he interest free option of buying over a year with 12 installments. Overall this is a better option than renting ad infinitum. The product seldom goes wrong and the company has such a strong moral ethic, I believe they would resolve any problems once the guarantee period has expired. I am really pleased with my softener on many levels. No point in renting as that is ultimately 'dead money'.
Report this content Kwells Written on: 18/10/2015
We also worked out that the finances made more sense to buy outright. Never needed after care or warranty but I imagine if you ever needed it that they would be as superb as they were when they came out to demonstrate. They are all considerate and helpful and I always rate a business that refuses to comment on others who are in competition. I imagine your trial is already proving the value of the system.
Report this content J-CP Written on: 19/10/2015
On a long run you better off buying to be honest. The difference though is when you rent, if you move house they re-install it free for you (as we gladly found out when we moved last year). We rang them to let them know when we were moving and when could they install it back in the new house, they were there when they said they would be, no hassle. So on that basis I would say their after care is perfect. This softener has never broken down, I think we have had it over 2 years now and never regret getting it. As this was our last move we have now paid it off, all we now have to do is buy salt and put it in..... Job done :)
Report this content Anniemac50 Written on: 27/06/2016
I would definetely buy as in the long run it will be much cheaper
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Asked by adowe on 14th June 2015 Report this content
Please can you help me. I am considering buying one but would like to know about the salt and washing the car. Is it okay to use? I also make home brew, beer and wine, can I use the softened water? My wife suffers with eczema and dermatitis, would this help her? I have 5 children aged from 2 years to 15 years, can they drink the water? Sorry for all the questions. Kind regards

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Report this content Kwells Written on: 15/06/2015
Hi there, after having one for over two years now, I have to say that washing the car has never been easier, in fact when watering the garden, I notice the marks that the non softened water is making!. I use the water in cooking and it is perfectly acceptable to drink, although not as cold as the mains. Harvey installed a mains drinking tap for me which I can use when I want particularly cold water. I suffer from psoriasis and I have to say it is improved, but I don't know if that is due to the water. I also use the water for cleaning the windows, no white limescale marks! Get hem to come and give you a demonstration, you can try drinking it for yourself, I found the sales team most helpful and there is no hard sell. Hope this helps
Report this content Bargain_Bob Written on: 15/06/2015
Hello, Don't worry about the salt. Salt is only used during the regeneration process. The salt used to regenerate is fully flushed away before the cylinder being regenerated is connected back to the supply. This of course all happens automatically/periodically dependent on water usage. This means that you can of course use the softened water to clean your car and I'm sure it would produce a lovely streak free finish. However cleaning a car tends to use a lot of water and will therefore cause the softerner to regenerate sooner thus using even more salt and water, in the regeneration. In my experience the Harvey softener is very economical on salt and regeneration water usage. Therefore it's down to a personal choice. As regards all your other points, if you visit the Harvey's website they have very comprehensive list of FAQ's that should cover all of your questions. There are several schools of thought regarding drinking softened water and there again after a lot of Googling I'm sure you will be able to come up with your own informed decision. Finally I think you would be very pleased with the Harvey softener, I certainly am. I have no connection with the company, I am merely a customer of several months standing. I reviewed my experiences a few months ago on this site. My machine is the Homewater 300 built by Harveys. Good luck.
Report this content stevewalker01 Written on: 15/06/2015
Hi there, I'm not sure about the car washing the car but I know softened water can help those with eczema. I don't drink the water but have an 'Abode' switch which I used to change to filter water. I hope this helps you with your research. Regards
Report this content J-CP Written on: 15/06/2015
Washing the car: same as before since your outside tap "should not" be connected to the softener, only your inside taps, otherwise you would use a lot of salt just to wash your car and water your garden. There is always the possibility to use a watering can with water from your kitchen tap for a last rinse though. Home brew: I make elderflower sparkling wine, no issues there. Health questions: not qualified to answer however look it up or Harvey would definitely be able to advise. All I can say is I used to suffer from very slight problem like skin peeling off since moved down south east of England, softener cleared that completely. Drinking water: No issue whatsoever, and you will see no scale at the bottom of your kettle anymore. But if you drink a lot of just cold water, I would recommend the filtered water fountain Harvey can install for you, it is a pure matter of taste. Again something Harvey do demonstrate when they come round. As someone else already said, Harvey, good company, no hard sale, no pushing. We've had ours now 3.5 years and could not imagine taking it out. Hope this helps.
Report this content Lanoo_Harve Written on: 15/06/2015
We have been using a Harvey's water softener for about a year with no problems. The shower and washing machine take softened water. My wife has sensitive skin and she has been fine. We use it for making tea and coffee, and I drink it straight from the tap. It's also fine for washing the car, windows, floors etc.
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Asked by philgeezer1 on 25th April 2015 Report this content
After having the softener fitted has anyone experienced any blue/tinted water marks on the shower tray, sinks or toilet at all? If so what did you do to remove this problem? Thanks

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Report this content Bargain_Bob Written on: 27/04/2015
I have not experienced or heard of this. If you think it is the softener causing it, your best bet is to contact the manufacturer in the first instance and ask them. Good luck.
Report this content Flaco Written on: 27/04/2015
That sounds like traces of copper sulphate to me, which would be attributed to copper pipework and/or h/w storage tank oxidising. You would normally expect to see that on the outside of copper pipework rather than the internals, and it is not particularly harmful. Bear in mind that the softened water will now also start performing the task of gradually cleaning your internal pipework to a degree so I feel you would eventually start to see the blue deposits reducing and then stop altogether. However, I would contact Harveys aftersale service to check on this to be on the safe side. I have plastic pipework in my house, and rather than blue deposits I get dark grey or black deposits forming in the toilet pans. Brushes away easily, though. One thing I no longer have is chronic limescale!
Report this content roffeyb Written on: 27/04/2015
I have not had any problems like this since my installation several months ago. I would suggest contacting the supplier who should be able to help.
Report this content geoffg1947 Written on: 27/04/2015
In their literature, Harveys mention that this can happen in a few cases, and is due to poor quality pipework. They say it is not a serious problem, and the marks can easily be removed with a "proprietary cleaner", In my opinion it has nothing to do with the water softener unit, it is blue/green copper ions leaching from your pipes.
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Asked by MacNamara on 25th April 2015 Report this content
Is the TwinTec S3 made by Harey's as it looks like the same product?

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Report this content Bargain_Bob Written on: 27/04/2015
The Twin Tec S3 is indeed made by Harveys. I think you will find that most "water-powered" twin tank softeners in the UK are either Harvey's or branded models made by Harvey's. The other main manufactuer of this type being Kinetico, however I don't believe they are able to measure water usage to the accuracy of the Harvey softeners, which is an important factor in relation to water and salt consumption. With a bit of "Googling" you can soon spot softeners from the Harvey family. I am still extremely pleased with my Homewater 300 (another variant). It uses very little salt or water in it's infrequent regeneration cycles. Good luck.
Report this content Kwells Written on: 02/05/2015
I am sorry I have no idea, you would have to ask Hearvey's they are very helpful if you ring them.
Asked by bwallis on 25th February 2015 Report this content
We have had a water softener for over 10 trouble free years. I note there is a constant dribble out of one of the drain pipes. Is this okay or does it need servicing?

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Report this content Nigel52 Written on: 25/02/2015
If this is a Harvey softener then they are pretty helpful. After 10 yrs perhaps it is worth someone from Harveys having a look for peace of mind.
Report this content Kwells Written on: 25/02/2015
Harvey say they don't need servicing, but I would ring them and ask the question, they have always been helpful to me.
Report this content pmike28 Written on: 25/02/2015
We have had only good advise when we had a problem which it turned out was nothing to do with the Harvey water softener, so Yes give them a call
Report this content stevewalker01 Written on: 25/02/2015
I would advise on having it serviced after that length of time.
Report this content J-CP Written on: 25/02/2015
There are no mechanical parts so no servicing required and I know some who have had their softener for more than that. It is only plastic and pipes so I only suspect maybe a pipe that has been disturbed or maybe damage slightly depending where it is situated. I'd have a good look first and inspect all the pipes. When I moved house recently I de-installed my Harvey softener myself, there is absolutely nothing to it, just pipes and a big container with salt blocks. Have a good look make sure nothing damaged/cut or split. DO TURN THE WATER MAINS OFF FIRSt though for peace of mind. If nothing obvious then contact Harvey, they are absolutely brilliant.
Report this content Bargain_Bob Written on: 26/02/2015
Whichever "drain" pipe (one is the actual drain pipe and one is the brine tank overflow) is dribbling water. It's probably a leaky internal valve and if so not something you can deal with yourself. It does sound like you need to contact Harvey's. They are very helpful. Good luck. Bargainbob
Report this content kindbear Written on: 26/02/2015
There should not be a constant dribble from the drain of your water softener. Chances are that one of the valves is partially stuck and needs cleaning or replacement. This will not get better on it's own and is only likely to get worse. Contact Harveys for service, they are very helpful. You need a specialist like Harveys, not a general plumber.
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Asked by ansoftener on 18th February 2015 Report this content
My softener keeps making a high pitched whining sound every 2 weeks or so. I have managed to stop it by turning the inlet blue valve a quarter turn anti-clockwise. I am worried that should I not be here when it does it I will have a burst pipe. Can you help please? I have had the softener for about 14 years. Many Thanks

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Report this content Bhs1970 Written on: 18/02/2015
To be honest my softener does make some noise every so often that is why it's in my garage. As for your noise I have to be honest and feel it would be ok but I would say give Harvey's a call and ask there customer services for some advice/reassurance.
Report this content Bargain_Bob Written on: 18/02/2015
I have only had my Harvey softener for a short time. They are extremely quiet in normal operation, as you will already know. I'm guessing that you don't use much water and the noise you're hearing is during regeneration (every 2 weeks perhaps?). However a "high pitched whirring" doesn't sound normal. I wonder if it cold be that your mains water pressure to the house has recently increased? Have you remembered to keep it topped up with salt? The water meter/valve in these machines use the softened water to power itself. Therefore if you let the salt run out the meter/valve may be running on unsoftened water. Whatever it is I should give Harvey's a call, they are very helpful.
Report this content J-CP Written on: 19/02/2015
Best to get Harvey to have it checked really, but to be regular i.e. circa every 2 weeks I would concur with what has been said already, it has to be when your softener regenerates, this is the only scheduled task the softener does. Since there are only pipes involved (no mechanical moving parts), maybe just switch your water mains off and check all the pipes for slight obstruction or kink ? Never know, could be very simple explanation.
Report this content nickbestwick Written on: 27/02/2015
I agree with the previous answer, mine does make limited noise at times, but not enough to be concerned about. I know when I had mine fitted, I had to have a pressure reducer valve, and this was to take my pressure below 5bar (I think) Just a thought...
Report this content Kwells Written on: 02/05/2015
I would guess that is the recycling , every now and again, it opens the valve and brings more water into the container for softening so that you have a constant flow, could that be it?
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Asked by mcnallyr on 4th January 2015 Report this content
I have just moved to a new house that had a Harvey's water softener already installed. I suffer with dry skin and eczema, so the softened water really helps and my skin has really improved. But there seems to be a down side, my hair has become extremely dry and I have to use an awful lot of conditioner. My hair is fair and highlighted and it seems the salt in the water is turning my hair green. What should I do? Help.

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Report this content J-CP Written on: 05/01/2015
I would contact Harvey anyway to check the softener works as it should since you moved in a house that already had it installed. There should be a test kit (if previous owner not already used it) to test the water. But since you mention it helped your skin then it must be working fine (easy to see also if water does not leave white marks on your sink or around the taps when it dries out, then it's fine). My wife has highlighted hair and she has never mentioned such side effect. However we buy salt from a supplier recommended by Harvey. It could be the salt left by previous owner is cheaper or of lower quality and has a reaction with the hair product you use? Either that or the usual cause for green/blue hair tint is presence of copper particles in the water. An electrician could also check that due to work carried out in the house in the past, they may have removed a grounding clamp from one of the pipes somewhere in the house. Harvey I am sure would be able to advise accordingly if they have come across this issue in the past experience.
Report this content kindbear Written on: 05/01/2015
The water softener does not put salt into the water, the salt is only used for regeneration. The softener works by exchanging the calcium ions which causes hard water to sodium ions. When the resin has absorbed its share of calcium ions, the resin is regenerated by flushing with a brine solution, hence the salt. The process can then repeat all over again. It is a common misconception that the water softener adds salt to the water, it doesn't. Soft water has a much greater detergent effect than hard water, hence the need for much less soap. Because the detergent effect is greater it is likely that it is washing out more of your conditioner than hard water would. Perhaps try changing your conditioner for one that doesn't wash out so readily. Maybe, your hair going green is a reaction between your conditioner and the extra sodium ions in the soft water. I hope this is of some help.
Report this content Kwells Written on: 11/01/2015
I agree, I would get Harveys to come and have a look, I have my hair coloured and have no problems, my hair is soft and the colour is not affected.. If the water tastes salty then there is something wrong with the installation. We drink ours ..
Report this content Kwells Written on: 02/05/2015
In my experience there is no salt in the water, as we drink ours.. I would ask Harveys to test the water for you if you don't have the test kit that they provide. It might be worth asking them.
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Asked by whitfield68 on 7th November 2014 Report this content
Are these water softeners suitable for use in a communal block of flats with a shared water tank?

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Report this content cathypearson Written on: 10/11/2014
i think so as it is connected to the mains, not a tank - but best to call them to check
Report this content Kwells Written on: 10/11/2014
I would get Harveys to send someone to check the water system, the Softeners are installed on the rising main, but I don't know about shared tanks. They will be honest with you when they see the set up.
Report this content pondclose Written on: 10/11/2014
This question has already been answered by previous contributors and all I can add is to contact Harvey water softeners, they are an excellent company and will be ready to answer any question you may have.
Report this content kindbear Written on: 11/11/2014
I doubt it would be suitable as they are only designed for single domestic premises. The water pressure would be lowered if several flats are using water at once. Also, because a larger than normal amount of water would be used, the unit would spend a lot of time in regeneration, further lowering the pressure. It would get through much more salt and need to be replaced more often. Who would be responsible for refilling the salt and ordering supplies? I would phone Harveys to get a definitive answer though.
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Asked by buccbill on 5th November 2014 Report this content
How much can I expect to pay for a Minimax M2 920 fully installed including VAT?

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Report this content Kwells Written on: 05/11/2014
I have absolutely no idea, just call Harvey's and ask them!! They are so helpful. You will have a visit from a sales person,remember that their quote has no hidden extras and the installation cost is set so that it doesn't matter how long it takes, it will be the same cost. They are straight and up front and once installed the only cost is the salt, as it is not electric and works on your water usage alone.
Report this content harveyjo Written on: 05/11/2014
Around about £1200. However this can be tested witha 3 month trial at £30+ pcm. If you choose to buy then the money paid during the trial is deducted from the amount outstanding on a purchase and then it's a monthly payment of approx £118 for 12 months. Harveys really do let you 'Try before you buy' which is a good deal
Report this content kindbear Written on: 05/11/2014
The price Harveys quote is the price you will pay, no hidden extras. It cost me about £1250 for everything, including VAT. I would suggest that you let Harveys install the machine for you as general plumbers often don't really understand water softeners. Harveys have all the correct parts such as valves pipes and hoses. General plumbers may use pipes and valves that are too small which can spoil the performance of the softener. Also, the softener needs to be programmed to the water hardness in your area which most plumbers can't do. I can't recommend Harveys highly enough, great family firm, no hard sell and a superb product that works perfectly.
Report this content nickbestwick Written on: 06/11/2014
I have idea either, as per earlier answers, call them and ask. I personally have found them to be honest, open and there we no hidden charges or costs. So what they quote, is what you pay. The salesman was not pushy or giving me the hard sell. They just presented the facts to me!
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Asked by aawhite on 15th August 2014 Report this content
I have just purchased a Harvey Water Softener and had it installed by a plumber. In the box there was a soft water test kit. If I use this, how do I adjust the unit to use the correct amount of salt for my area?

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Report this content SF26 Written on: 15/08/2014
The test kit it purely to demonstrate the change in water softness before and after the softener has been installed. The softener itself used salt as needed, and is not an adjustable thing. If you live in a 'harder' water area than a 'softer' one, then it will use more salt. Hope that helps.
Report this content robertsnhdft Written on: 15/08/2014
Hello, The kit is only intended to establish whether you have softened water or not after installation, there is no adjustment to be made or available to the Harvey Softener.
Report this content J-CP Written on: 15/08/2014
The test kit is only to be used should you suspect your softener is not working. If the test proves your unit works successfully, then there is nothing else for you to do, you cannot adjust the amount of salt the unit uses, it is cleverly designed to do that for you.
Report this content Kwells Written on: 15/08/2014
Hi. The unit adjusts itself according to the hardness of your water, no need to worry. It will take a month or so before your tank and everything is softened. Just relax and enjoy.
Report this content kindbear Written on: 15/08/2014
The softener is pre-adjusted for the water hardness of the area in which you live. There is no adjustment to be made. The test kit is simply to check that the softener is working correctly.
Report this content kazza100 Written on: 15/08/2014
You can't adjust the softner - it'll use the salt it needs. The kit is there for you to test the water if you need to - if you think it's not working for example.
Report this content Adeinengland Written on: 15/08/2014
OK I am not an expert but was a scientist and understand ion exchange which is at the heart of your water softener. The water softener ion exchange resin extracts calcium from your water and replaces it with sodium ions. It will keep doing this until all the exchanger is saturated with calcium whereupon it is flushed with concentrated salt solution (from the blocks) to knock the calcium off (into the drain) and replace it once again with sodium ions. The water testing kit just tells you if the softener is working as it should. If you live in a very hard water area the softener will regenerate more often (and visa versa) so it adjusts itself. If you forget to replace the blocks of salt then it will stop working and the test kit will tell you that. If there is a blockage in the regenration system or that is not working then ditto. You should be able to tell it is not working without the kit- the water will feel hard, take more soap to suds etc, and that wonderful silky feeling in the bath will be absent (plus you will get a bathtub ring again when you empty the bath.) Hope that helps
Report this content pondclose Written on: 16/08/2014
Hi As answered in other posts the salt water ratio cannot be changed by you,If you give Harvey softeners a call and book one of their service people to look at your problem then they can set the softener to use more salt if that is what is required. If you had booked an appointment for a demo at home the water would have been tested and depending how hard your water is he would have advised the type of softener required. A visit costs around £65 Hope this helps.
Report this content dach.gin Written on: 16/08/2014
There's no adjustment needed. The kit is provided so that you can verify that the softener has kicked in or that it has stopped working for whatever teason. In other words, you can't control how soft the water should be.
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Asked by scopiedan on 22nd July 2014 Report this content
Do water softeners require routine or annual maintenance?

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Report this content Kwells Written on: 22/07/2014
A lot of them do, and they can charge quite a lot for them, but the Harvey Water softeners don't.
Report this content LauzieLoo Written on: 22/07/2014
I've never even thought of it!! I guess at some point I'll need someone to take a look at it, but no more than I do any other gadget in my house ... fridge, washing machine etc. I can't imagine it would be very frequent. As for having a water softener, it's life changing (once you get used to the taste of the tap water). Everyone reports softer hair, and there is none of that nasty scale build up we always used to get. I bore all my friends to death recommending it :-)
Report this content roffeyb Written on: 22/07/2014
There is absolutely no maintenance with the Harvey Water Softners, once installed all you need to do is replace the salt as needed and enjoy the benefits :)
Report this content kindbear Written on: 22/07/2014
No, water softeners don't require routine or annual maintenance. All you need to do is replace the salt blocks as they run out, about once a month. High quality softeners like Harveys are very reliable and should work for years without any problem. Cheapo softeners can be a right pain and go wrong frequently, steer clear. Once you get used to soft water, there is no going back, you will be hooked! Hope this helps.
Report this content harveyjo Written on: 22/07/2014
Harvey water softeners are as maintenance free as you can get! Keep the salt going and bingo! No problem!
Report this content pmike28 Written on: 22/07/2014
we have had our Harvey water softener for one year and all we need to do is replace the salt blocks about every five weeks. Nothing else is necessary
Report this content A.Perez Written on: 24/07/2014
No...all you have to make sure of is that the softener has its salt blocks at all times.
Report this content pondclose Written on: 24/07/2014
Harvey water softeners do not need regular maintenance, but for peace of mind they have an annual contract you can take out to cover any problems that may occur, I think it's about £65.00
Report this content J-CP Written on: 26/07/2014
Not sure about other softners, but the Harvey water softner does not need any maintenance. The only one thing to do is replace salt blocks when it needs and absolutly nothing else. If you have the filtered water fountain installed as well, they send you a new filter once a year. Unscrew old one, screw new one in, as simple as changing a light bulb.
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Asked by Mickyfinn97 on 20th June 2014 Report this content
How long would a salt block last and how much will one block cost?

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Report this content Rothanlise Written on: 20/06/2014
For the two of us a pack of two salt blocks last about five weeks. Prices vary, but I just bought 10 packs of two for £50 on amazon.
Report this content kindbear Written on: 20/06/2014
Salt blocks are used in pairs. How long they last depends on how much water you use and how hard your water is. My wife and I (No kids) probably use an average amount of water and our water is very hard. We get through a pair of salt blocks every month. A pair of salt blocks cost just under £6 from Harveys. So running costs are about £6 per month. You might be able to buy salt blocks slightly cheaper elsewhere but I prefer to have the guarantee that the salt is pure. Salt which has impurities could damage the softener's resin over time and would be a costly mistake.
Report this content onedrifter Written on: 20/06/2014
Two blocks at a time in our softener lasts just over a month,aprox.£4.40 per calendar month. Two of us I In the house ,gardens watered every day
Report this content J-CP Written on: 21/06/2014
Depends how much water you use. You replace salt blocks in pairs (they come in packs of 2), they usually melt evenly. We live in a very hard water area. Daily shower or bath, washer, dish washer, make loads of brews for anyone who comes round, the two blocks will last the month. You can buy them from Harvey's, or from a supplier they will recommend. The more packs you buy in one go the cheaper it is but it's on average between £3.70 to £4.00 + VAT per pack of 2 (so that's what it will cost you per month to run).
Report this content pondclose Written on: 21/06/2014
It depends on how much water your family are using. there are two in our household and we use a pair of salt blocks about every four weeks. If you buy small amounts they will cost around £5 (Two blocks) I buy 10 at a time so the price drops to £42 You have to shop around. Hope this helps,
Report this content Adeinengland Written on: 21/06/2014
We pay around £4 for 8kg block salt (2 X 4 kg blocks) We are only two people in the house and two blocks last about 2 months- perhaps a little more. Obviously the bigger your water bill is the faster you are going to consume salt. So we pay about £12 per month for metered water supply
Report this content Kwells Written on: 21/06/2014
As the softener is non electric, and it works on the amount of water you use, so the amount of salt you use depends on that.. you use 2 blocks at once, so there is a constant supply of soft water, There are 2 of us here we changed the salt at the beginning of March and it is just over half way through, but we were away for a couple of weeks, when of course there was none used. They always both run out at the same time, so you can only buy it in packs of 2. You can get salt from lots of places but it is extremely heavy so watch out for delivery charges, salt that may seem cheap often ends up more expensive. From Harveys 6 packs of 2 blocks of salt is about £40 an d the more you buy the cheaper is gets. That includes postage packing and VAT their delivery service is also spot on.. and have not yet found cheaper salt... at least where I live. I am glad I chose this one, it is fuss free and delivers water good enough to drink.
Report this content pmike28 Written on: 22/06/2014
We have found that the blocks last about five weeks. Still using blocks that we purchased from Harvey, will check the market but will,in all probability, buy from harvey as we know that they last a reasonable time
Report this content ad13mj53 Written on: 23/06/2014
It all depends on how many in the household. With two people a pack of two blocks lasts roughly a month at a cost of £5
Report this content CClarke2 Written on: 22/07/2014
The answer depends on the usage but normally a set of two blocks last 4 to 6 weeks. I bought ten packets of .two blocks for £3.90 from a local supplier.
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Asked by Traceykington on 16th March 2014 Report this content
We have one of their water softeners and it won't stop running water. Can't find any answers on their website. Can anyone help?

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Report this content ros.healey Written on: 17/03/2014
Ring Harvey's direct. The number is on their website. They were very helpful to me when I couldn't work out whether my softener was switched on or off.
Report this content Kwells Written on: 17/03/2014
I would ring them direct as well, they were very helpful when we had ours moved.
Report this content pondclose Written on: 17/03/2014
Are you talking about the waste water that flows down the drain after it is regenerated, if so we had that problem and after a couple of times trying to repair it the water softener was replaced with a new one, hope this helps, Regards Bruce
Report this content Flaco Written on: 17/03/2014
Have you phoned them directly to ask?
Report this content J-CP Written on: 18/03/2014
you should have a sticker on the front with details. If not, email or call them. The sticker should also include the device serial number. It will sound from time to time as if it runs water (I think it is every time 500 litres have gone through the system) but this is the regular internal cleaning process, but only lasts a few minutes though. If yours is constant then there must be a fault, a blockage of some sort, make sure no pipe has been caught and disconnected, but this is the limit of my knowledge on them...... I'd consult them. Silly question, although it should not affect it in that manner, you haven't run out of salt have you, or have a tap running constantly somewhere, even outside (although outside tap should not be going through the softener). Just thoughts.
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Asked by dcpatel41 on 9th February 2014 Report this content
Can you give some idea of costs ie equipment and labour .fitting under the sink? Can't find the answer to costs anywhere on their site I appreciate you cant give exact cost but please let me know cost of the softner.

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Answers (19)
Report this content RichardLilley Written on: 11/02/2014
From memory, it was a couple of years ago, we paid around £1300 for supply & installation. Usually we change the salt blocks every 6 weeks or so (there are usually only the 2 of us in the house so they may go quicker with more people using water). Blocks cost us around £5 per month if we go direct to a supplier and not through a Harvey's agent. I am very happy with my water softener and it has lived up to the sales presentation Hope that helps 
Report this content Kwells Written on: 11/02/2014
Harveys do a one off cost that covers everything, no matter how long or complicated the installation. I found that their price was comparatively better than going to a water softener company and finding a plumber. I recommend that you get them to send a rep to you who will explain everything. I chose them because they all seemed to be so honest and of course the softener needs no maintenance - watch out for others who will quote an annual maintenance fee!!
Report this content BALH Written on: 11/02/2014
The total cost (device and installation) was around £1400 at the time we had ours fitted (about 2 years ago). May well be a bit more now, but why not get their rep. to come and survey/quote free of charge. You can certainly get cheaper installations but I was very impressed with the quality of the work done in our (already very fitted) kitchen and have had faultless performance from the device ever since.
Report this content Lyndylou51 Written on: 11/02/2014
It was around £1400 in total including fitting but you can pay over a number of months interest free - I think I paid mine over 10 or 12 months.
Report this content Seabo2021 Written on: 11/02/2014
We paid about £1400'and feel it was worth every penny.water with no taste, tea with no film on it,a much cleaner bathroom etc.running cost for salt about £1 a week.only 2 of us in the house,had it 2 years now and not one problem. Harvey's we're very good,home demo was great and they did not push at all.plumber they sent to fit it was great
Report this content Ollies Written on: 11/02/2014
£1520 total, for unit and fitting, just over a year ago - this included fitting an outside tap for the garden and also an insulated outdoor unit for the softener itself, (as well as some free salt blocks) as I didn't want to lose kitchen space. This worked fine all through the snow last winter. I researched price comparisons at the time but couldn't find the same unit + fitting for much cheaper and the service at Harvey's is truly excellent. Ring and chat if you have any questions, including current price - they are not pushy at all and will not pester you - it is really wonderful to find such old fashioned high quality service. We love our water softener and really miss it when we are on holiday and suffer with hard water!
Report this content pondclose Written on: 11/02/2014
We have used the Harvey softener for about 3 years now and would not be without it. As I recall full supply and installation was about £1250.00 this included the drinking water tap and filter. filter for drinking water is replaced every year and costs £50.00. Block Salt costs around £5.00 for a pack of 2 but this can be bought at discount from external retailers (10 packs @ £4.50 per pack Hope this helps
Report this content kindbear Written on: 11/02/2014
The cost of the softener was about £1000. The total cost including fitting and VAT was about £1250. Mine was fitted in the garage and was a replacement for an old broken model, so the basic plumbing was already in place, it just needed a little modification. I am incredibly pleased with my Harvey water softener, it is a massive improvement on my old Culligan. Harveys really have thought of everything. It's very small and just works perfectly. The water pressure is much better than my old machine. Installation was neat and trouble free. Not the cheapest on the market, but definitely the best.
Report this content DWilliams1945 Written on: 11/02/2014
Here is some info that I hope will be helpful: 1. The total cost was about £1300 - £1400. 2. This includes fitting 3. They offer a three month 'trial' at relatively low cost, and they will then take it away of you do not want to keep it 4. They also offer 6 month interest free (in fact I asked if I could have 12 months and they agreed without any angst) 5. The only running cost is salt: we use 2 blocks about every 6 weeks. 6. The process starts with a survey / sales pitch, which we found to be quite low key, with no pressure selling. 7. We live in a very hard water area and the system has worked well: we are pleased!
Report this content Flaco Written on: 11/02/2014
Hi DC, the quote I had last June before I went ahead in Oct is as follows: - Softener unit: £1070 Installation: £250 (no cost difference between internal vs external fitting). Separate drinking water filter £130 (this is optional, for filtered mains water rather than drinking the softened water directly) VAT: £290 Total cost: £1740 I currently pay £44 per month to cover all of that, but am now going to purchase outright and they will deduct a maximum of 3 x monthly rentals (£132) from the cost of £1740. You don't have to purchase it outright, you can just carry on paying the monthly fee indefinitely if you like. Alternatively, you can just purchase it outright from the start if you like, but I thought I would try it for 3 months first. If you decide, within the initial 3 month period, that you don't want it anymore they will refund your money in full. You get a free salt pack to start with, and the highest price I pay from a recommended supplier for more is £32 (6 packs x 2 4kg blocks). I have very hard water here and estimate I am getting through 1 pack every 4-5 weeks. The annual replacement cost for the carbon granule drinking water filter I opted for is £52. Let me know if you need more info.
Report this content Jaspted Written on: 11/02/2014
I paid approx £1700 as I had a drinking tap and filter fitted….then there is the cost of the salt to be added and then if you have a drinking tap fitted you need a filter every year….we have found it really good and noticed a difference after a month with the scale disappearing….we could easily see this from our steamer. it can be expensive but this is the best water softener we have had and wouldn't be without it now. Hope this answers your question
Report this content BarbaraColson Written on: 11/02/2014
The cost was included in the purchase price. No installation cost. Hope this helps
Report this content alanfryar Written on: 11/02/2014
I can't remember exactly but seem to think it was about £1200.
Report this content J-CP Written on: 11/02/2014
Jusr bought 6 weeks ago, £1740, all in (incl vat, fitting, filter and tap for drinking water, spare salt). Got demo, extremely friendly and as said by others, no pushing at all. Given option to buy right out, or first 3 month on rental (£47/month). If dont like it, return it and money back. Keep it after 3 months, 3 x £47 deducted from oustanding balance. It does not get any better than this. Be re-assured, it is not going back, we are keeping it. Personal choice and taste but the added filtered tap makes a lot of difference when just drinking cold water. Again this demonstrated at the demo. As for the rest, shower, sink, kettle, no marks, no need to descale anymore, what a difference it makes. To us it was so simple; got demo, ordered on the day, appointment to fit,fitted on the date they said. Just add salt. No maintenance, just sits there and works. As for service, Harvey's set the standards. Not had such quality service for a long time. Overall rating from me is 100%, would not waste time to go out and compare.
Report this content SurreyKeith Written on: 12/02/2014
Allow at least £1250 for supply and fit. They do 12months interest free and a 3 month trial which is worth having.
Report this content margaretseaney32 Written on: 13/02/2014
I agree with Kwells answer, the guy how fitted my water softner went to extreme measures to fit my softner, I don't think you will find a better company than harveys, i don't actually use their blocks, but the ones i buy are ok. I paid a total of £1600, worth every penny, just give them a call see the demo and you will want to have one installed, they don't do a sell on you they let you try it for 3 months first so that you can see if it's what you want. If you do buy one please mention my name, i will get some free salt blocks for refering people to the company, and you could refer too when you get yours.
Report this content watersofteneratnumber10 Written on: 14/02/2014
Very happy with my water softener which is in an insulated box outside so does not take up cupborad space. Harvey's is top of the market so expect to pay around £1,500.
Report this content youngace Written on: 20/02/2014
It cost us between £300 and £350
Report this content malcwake Written on: 25/05/2014
Had mine fitted two months ago quoted price £1584 all inclusive which meant an extra small tap for hard water if needed fitted to sink, option of my outside tap being hard or soft, (chose soft for washing the car), had two quotes from plumbers for Kinetico slightly cheaper but electric, didn't deal in Harveys, excellent presentation, fits neatly under sink unit, all done in about four hours, chose the three month trial option, had soft water almost immediately through the cold tap, took some time for it to work through the hot water system, although i do live alone so not unusual, will very likely purchase after the trial period.
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