I was with Newnet for many years and then Timico took over. From the start there were issues with billing. Not once did I receive a call from them despite my requesting this since there was little point in emailing me as I wasnt getting any connection. Last week I received my bank statement to discover Timico had taken £60!! No notification had been received from them so I rang them to be told they would have to 'investigate' and I would get a call from them either that day or the following day. Needless to say I heard nothing. I rang again and was told it was a charge for my router maintenance! I have never been charged for this in all the years and neither Newnet nor Timico supplied the router. I asked to speak to a supervisor but that was 3 days ago. I keep phoning and getting put on hold ........

I had issues over a 2 month period with my broadband through Timico and have now switched suppliers. Their customer service is rude and blames the customer when it's their service at fault. Internet was dropping daily, they blamed the router then blamed the line both of which were working fine as I had them checked independently. Mysteriously about an hour after reporting the fault the service would come back. No interest in retaining customers and clearly disrupting the service of individuals to focus on their corporate clients. Would not recommend this company. There's much better deals and service available through many alternative suppliers.

I have been trying to move to a different domain & web hosting provider. I contacted Timico and customer service team said to email the request to them, which I did. I was told the domain had been unlocked. I asked them that as they are the registered admin contact they will have to release authorise the dot com domain to be relasedThis had not been done. I then asked them to change the admin contact from them to my own email address and received email confirmation that this had been done. I checked whois records several times and still this had not been actioned. I then tried to change the nameserver records to those of the new provider... guess what.. I cannot een do that as the records are locked. Timico / Newnet are absolutely rubbish. It has been 6 weeks and yet no further in getting this resolved. They should be ashamed of themselves. The customer service representative has no shame, how can she go to work and get paid for doiug such a shoddy job of dealing with a very simple request. Surely customer service traiing should include dealing with a customers query through to completion! Stay away from this company.