HPI Check www.hpicheck.com Review

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★☆☆☆☆
1.3 / 5
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bartspieler's review of HPI Check www.hpicheck.com

★☆☆☆☆

“Avoid this at all costs and chose a serious provider...”

Written on: 01/06/2021 by bartspieler (1 review written)

Avoid this at all costs and chose a serious provider for your data check, such as Experian. I have put in all the correct requested information and HPI check insisted to say that the data did not match. The dealer showed me the information he was providing was correct (V5 registration document issue date) directly through the DVLA online tax check, which then made me sure that everything was OK and that the documents were all legit. I then went ahead and purchased the car. Later I called HPI check to question why was their database not correct and telling me the info I had input was incorrect. They immediately agreed that the information I was providing was indeed correct and updated their system to include the correct information (as their database was incorrect), however, I was informed that my warranty was void as I had purchased before correcting it in their database? Seriously ?My fault ? I have complied to the T&C that states that "to qualify for the guarantee, this information must be supplied before you purchase the vehicle. I have provided the correct information before I purchased the vehicle, but their database kept telling me the info didn't match. It's not my fault their data base is inaccurate and they charge for it! Even though I was able to check the information was correct and matched the document, directly with the DVLA. They (with outdated database) don't care about customer satisfaction and just want to take your money and run. I'm happy I just went for a single check and not the discounted 3 checks option they provide as I will surely never ever be doing any business with such a Dodgy company, ever again. In the end the blame was on me for their outdated database. Customer Service just couldn't care less. The dealer I got the car from used Experian and the information was all updated and correct. Highly recommend all other customers to stay far away from this dodgy company!!

  • Customer service

  • Value For Money

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