Friday May 21 I visited Jim Glover on the River in Tulsa and after an all afternoon ordeal signed the contract Let me say the salesmen are professional used car salesmen! I had to ask several times for my keys before the manager told them it was okay. I was thinking of leaving. Finally the finance guy finished the deal. I couldn.t drive the van home because they had to service and detail the van. Okay. Wednesday May 26 I called Jim Clover on the River at approximately 11:00 and was informed my van would be ready in 2 to 3 hours. We arrived approximately 1:00 and was informed my van wasn't ready. They had to get a tail-light bulb. We asked around 5:30 and the pro used car salesman informed us my van just entered detailing. My frazzled patience couldn't believe the pros at Jim Glover couldn't service a vehicle that was sold in 5 days. I admittedly said I will clean my van. The manager said they contracted out the detailing so had no say to how they do the work. He said he would call and have them stop what they were doing. My van was delivered with the same plastic bag in the back. The manager suggested to my wife to return next week for detailing. She called Monday and the pro salesman suggested next week due to rainy weather. He said he would call. Jim Glover salesman didn't call. My wife called several times over the week without any return calls. Her last call she was informed the particular pro had a family issue and was out. Friday June 19 Fort Sill Credit Union finally called to verify contract. Monday my wife contacted Jim Glover to ask about resolving the problem of the thirty day tag expiring. During this conversation the detailing issue came uo. The business manager promised to check into it, The pro used car salesman called, told my wife she was supposed to call. Then stated because you said you had to wait 5 hours you will have to wait when you bring the van in! Ah, could the long wait I endured during the entire process be because I irritated the pro salesman at Jim Glover on the River in Tulsa?

Well, I bought a carfax b4 I get a car on criagslist, but hen I went to the DMV, they told me I couldn't register the car, cuz the car hasn't been paid it off. In the carfax report didn't say anything about that, I wish they can include if a car is been paid it off or not. That will be a great help too, for whoever wants to get a car and it doesn't have that much experience on te vehicles market. Just like me. Now I can't do nothing with te car. I ask this person for my $ back. But I haven't heard from him at all. So... I hope carfax will take that in consideration.

Your service costs way to much for a single inquiry and the review time is to short

I was torn between CarProof and CarFax. I ended up picking Carfax because I thought it would be cheaper, and they offered a flat rate for unlimited searches. BUT, the unlimited version is only available in the US - you max out at 5 searches in Canada. AND, if you're not careful, Carfax lets you automatcially choose the Unlimited version (even with a Canadian IP address) for more money!! AND, to top it off, no where did I see an expiry date on the 5 searches. It turns out they expire after 1 month! That's rediculous!!! I feel robbed. So...other than fixes these issues, I have one more recommendation - although it would take more work, I'd be willing to pay and additinal fee if they offered the ability to see the Detailed Estimate Sheet from the insurance adjuster, so I can see the type of damage that occurred for each claim. I could get these from my local insurance agency, if the car was inspected in my province, but not for cars claimed in other provinces. Customer service also took 5 days to get back to me on an account/password issue.

On August 10, 2013 I purchased a 98 Honda Civic from MotoMafia. Both Josh the owner and Thad the salesman were involved in the sale. I insisted on a carfax, which I had to purchase myself and I was able to run on the lot from my phone. Carfax indicated clean title, no accidents, and some maintenance. It also listed 5 previous owners. It valued the car considerably above list price. I paid cash and it came as is. However, both Thad and Josh told me repeatedly that the car was checked over thoroughly by them, state inspected with emissions and ready for the road. They also said that they stood by everything they sold and run a legitimate business. These statements were an important part of my decision to purchase the vehicle. The next day, as my son was driving the car to Kirksville where he lives, the check engine light came on. We had driven the car less than 50 miles. I left a message for Thad on Sunday. This text back to me at 8:44pm that evening was "I talked to the boss. He said that it needs to come to our shop to be fixed in order to make it right. It is important to us that you are satisfied. Thanks and feel free to call anytime with any concern." Tuesday we had the car computer read. The reading was:Trouble code: P0420DEFINITION: Catalyst System Efficiency Below Threshold Bank 1Probable causes:1. A/F ratio concern2.Air leak near H02S3.Ignition system concern4.Faulty Catalytic Converter. On Thursday, my son started the trip back to St. Louis to return the car to them. About 30 miles into the trip, the car overheated. We had the car towed from the BP Gas in Macon to a garage. The mechanic indicated the engine had no compression and the spark plug wires were melted. I spoke to both Thad and Josh on Friday. They offered to give me $200 for a catalytic converter if I gave them a receipt. They said that all other damage was my responsibility because we should not have driven the car hot. I explained that we were trying to return the car to them, per their request, and that my son had stopped the car as soon as he realized it was overheating. I towed the car back to St. Louis on Saturday. I now have two mechanics that indicate they sold me a car with a blow head gasket and that the car needs a new engine. I ask Carfax for advice. They didn't have any to offer. I wish I had seen the 6 steps to buying a used car that CarFax offers. I would have benefited from several of the steps. I am working with the Better Business Bureau in the hope of recovering some of my loss.

My son made a deal on a used car. I obtained the VIN to check it out. I bought a $6.95 background check from instaVIN which showed a salvage yard in the vehicle's history. The information wasn't specific and I was concerned so I decided to buy the high-priced CarFax to see if more detailed information was available. The CarFax showed nothing, nada, not a thing, about the salvage. I was able to obtain a FREE title history from Ohio BMV which showed an insurance company had title prior to the used car dealer. (CarFax failed to reveal this.) Now I am thinking that this car was wrecked, flooded, or worse. A call to the insurance company on the title history (from Ohio BMV) revealed the car had been stolen, recovered, and sold at auction. This was quite a relief considering the possibilities. How come the $45 CarFax didn't reveal the true history of the car? I am tremendously disappointed in CarFax. The information I needed was available at low cost or free. The relatively expensive CarFax provided no useful information about the car and had we relied upon it alone, we wouldn't know about it being a stolen vehicle. Now I don't have any confidence that a wrecked or flooded vehicle's history would be revealed in a CarFax, either.

I purchased a Carfax subscription as I was in the position of immediately needing a new car, and not having the clearest head to make these decisions alone. (My wife is divorcing me, car died the day before closing on the sale of my house, etc.) The information was a decent baseline, but obviously is only as good as the information provided. I generated reports for two cars that I was down to in the decision process, and the Carfax indicated that both were both trustworthy purchases. The first, upon driving, revealed some glaring repair needs, and was immediately eliminated. The second, which I purchased, was also regarded as well above average by the Carfax report, and seemed a good value with no glaring deficiencies. Within a few weeks of purchase, after finding some things that did not come up on the test-drive, I took it to a few mechanics to have it checked out (something I know I should have done before purchase, but I wasn't thinking clearly, and was in a hurry) and have had to spend $1400 on it in repairs- roughly 1/3 the purchase price and value of the car. The CarFax report may reveal some very major, but uncommon problems- salvage title (though this would show on the actual title), major accidents maybe, perhaps something I can't think of, but I will certainly not purchase it again in the future.

I pulled a Car Fax from the new car dealers web site. It said everything was OK with the car. After I purchased it, While washing the vehicle I found major paint work along with several mechanical problems. After a professional inspection by an employee of the same dealership, I was informed of the extent of the damage on the car. If I knew this information up front I would have never purchased that car or purchased from that dealership. I purchased the car from the local dealership in Venice Fl. where I live. Unhappy in Venice, Fl. Charles & Kay Kessler 941-504-5151

I much preferred the old method of buying access for a 30 day window. Buying this service for only 5 vehicles is not very helpful. Great information with limited value. Unlimited access by license plate is even less helpful in researching on line.

So I bought a 2001 vehicle with 130k. Carfax was cleaned and Included "full maintenance" records, showed 1 owner etc... I didn't make it 30 miles off the lot the transmission was gone. Carfax had no indication of transmission work being done. Carfax is definitely a good supplemental record for a used car but I would not rely on anything included in the report as fact or use it as a basis for your used car decision.