Really poor service

I made an order for two dresses two pairs pants and some shoes for my holidays all arrived I tried on one pair pants and one dress. As they fit I packed them all in my case and went on holiday, a dress for each evening and a selection of tops on holiday I opened the second dress on the night I wanted to wear it to find they had sent a top, so I had to go out to local shops to find a plus size dress which was hard in a small Greek village, I reng when home to tell them if there mistake and extra cost I had to pay for a second dress to be told it would be logged as a mistake and someone would call me back I then got a text message saying they had sent everything I ordered I was furious and rang back to demand to speak to a manager the manager did ring and confirmed I had ordered two dresses to which I told her I know it is on the delivery note! She said return the dress which I did . The dress was 10 pound plus two expensive phone calls plus being called a liar and the extra dress I had to buy in Greece all I got refunded was 9.38 this is a joke. My first and last ever order they get from me and no one from resolutions has bothered to contact at all I implore buyer beware this is a despicable company qvc never have these problems and have a freephone number