written by on 24/09/2020
When the whole country went into Covid lockdown in March 2020 I called Saga to ask for an extension on my travel insurance policy (due to expire end of Sept 2020).
My rational was that March to September were likely to be months when a vulnerable and 'at risk' person (myself) would be unable to travel abroad due to restrictions.
Saga were very curt on the phone, gave me short shrift and said they would be making no such concessions and my request for flexibility was denied.
On the basis of a goodwill gesture of a 3 month extension to Dec 2020 it would have given me a 'chance' to rebook travel abroad that I had planned over the spring and summer.
I would have been wiling to renew my annual multi-trip, worldwide policy for a further year with Saga even if they had not given the extension but if only they had listened to me and shown some sense of valuing me as an existing customer.
I also have car insurance with them but as this is a separate company they do not recognise 'multiple loyalty'.
Shame on you Saga, alas, they have lost me forever!
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