written by Jada393 on 08/04/2020
They will not pay out for lost luggage as they say • "These items should be kept on your person, or secured in baggage which stays with you at all times (not suitcases to be checked in)"
There is no wording in there policy that says they do not cover checked in luggage.
This is what copied from there wording
Lost, stolen or damaged baggage Up to £5,000 (£600 single article limit and £1,000 total valuables limit)
Very disappointed with the outcome. I paid out for travel insurance for over 30 years. this is the first time i have ever had to claim.
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