Kimberley1981's review of Flexicover Travel Insurance - www.flexicover.co.uk

“Terrible”

★☆☆☆☆

written by Kimberley1981 on 12/05/2016

Purchased flexi cover insurance for me and my family travelling to Cyprus. My 19 month old daughter hurt her leg and couldn't walk on it on the first day we was there. Our hotel called us a taxi to the closest hospital, when I called flexi cover insurance the lady was exstreamly rude and told me we should have gone to an nhs hospital and not a private practise I kept asking the question as to whether they would cover the bill and she kept insisting we needed to re-direct to nhs so they wouldn't have to, in the end I put the phone down and covered the bill ourselves as we wasn't getting anywere with flexi cover, not worth the paper it's wrote on AVOID.

05/2016

Date of Insurance (month/year)
Single trip insurance

Type of Insurance
Unsuccessful

Was your claim successful?
Unfairly

Were you treated fairly?
Value For Money

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Flexicoverhelp's Response to Kimberley1981's Review

Written on: 12/05/2016

We are sorry to learn about your daughter’s recent injury whilst you were travelling and hope that she is now on the path to recovery. All of our policies do provide reimbursement for medical expenses incurred during a trip and details of the claims process are contained in your policy document. Some policies do have an excess on this section of the policy which is waived should use any EHIC services that are available at a European destination. It is unfortunate that this was not explained in more detail at the time of your request for assistance and we are sorry that this occurred and are in touch with the teams about this. Whilst we do not get involved in claims, we are always here should you need to contact us for further information and if we can help in anyway with the communication process. In this instance do get in touch with our Customer Services who would be happy to assist.

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