Bad Service & denied reimbursement

Click here if this is your business
Europ Assistance Travel Insurance
★☆☆☆☆
1.2
From 91 reviews
11.0% of users recommend this

  • Value For Money

Click here if this is your business

Frank888's review of Europ Assistance Travel Insurance

“Bad Service and denied reimbursement”

★☆☆☆☆

written by Frank888 on 27/11/2018

Impossible to contact, I waited 3 days to contact them because the customer service is only open during German daytime hours and weekdays only. COMPLETELY USELESS during the actual time of need, unhelpful, and refused to cover a missed flight which was to be covered in the policy. You find yourself having to pay for everything out of pocket with no instructions with the hopes that they don´t find a reason to deny reimbursement. You can not change your flight, or cancel your flight. Their insurance doesn´t offer flexibility or protection. If you miss your flight you must buy, a new flight for the same day or next to the same destination, out of pocket. and hope that they decide that you deserve your money. They appear to be part of a packaged offered by the travel agent but actually your travel agent will not be able to help you with insurance issues. STAY AWAY!!!!ABSURD!!!!!

  • 10/2018

    Date of Insurance (month/year)

  • Single trip insurance

    Type of Insurance

  • Unsuccessful

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account