Awful

Awful customer service. Telephone sales person didn't seem to understand that I was interested in the overall level of cover, and didn't want to select a policy just on basis of level of cancellation cover. Telephone representative also had no understanding of their policy regarding declaring pre existing medical conditions, and told me that I had to declare anything within the last 12 months only and then told me I had to declare any surgery I had ever had even if I had absolutely no ongoing related problems from it. She could not see how this was conflicting advice and was extremely unhelpful.
She then told me that the company have a very low threshold for pre existing medical conditions and have a very low threshold for declining cover. She then gave me an expensive alternative number to call for a 'sister' company. When I challenged her that Columbus specifically advertise that they themselves cover pre existing medical conditions on their website, she had nothing to say. Needless to say I did not bother to continue the conversation, had absolute no faith that she knew what she was talking about.
Overall awful customer service and I would not trust that they would pay out if a claim was required. Avoid like the plague!!!!