Lack of comms,no help at all.

I have purchased travel insurance from them.One of my personal items has got damaged.I did not read small print from T and C that you can not claim for item more than price you have purchased for.However form sent to claim compensation states only how much you want to claim in total not exceeding some sum of money.I stated less but still this mistake could not be corrected as i have been told later on.They send you an email first.If you have any questions you have to wait qulite a time.I did not receive elaborated answer to my questions.Only " we can not advise with regard to this matter/case".
I did send another email 2 days later asking to call me back which they never did.I had to call them again( 0870 number) to get explanations.Woman was apoligizing for not replying and not calling back.Quote" i meant to call you back and write but.....bla bla bla......"
Main message to any one to stay away from this company.They will charge you but leave with no asnwers and help.