Poor customer service. Avoiding paying claim

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MolliePenn's review of Boots Travel Insurance

“Poor customer service. Avoiding paying claim”

★☆☆☆☆

written by MolliePenn on 09/04/2016

We took out a boots travel insurance policy for a trip in Sep 15. But due to circumstances (family death) had to cancel at short notice. Our policy covered us for this so we put a claim in to boots. Because of several delays with the nhs completing the medical certificate we didn't have the paperwork complete until December. We submitted our claim in Dec and quickly received a letter saying that they were looking at the claim, but that the medical cert needed stamped by GP surgery. We promptly returned the stamped med cert. It is now mid April and we have not heard from them. We have contacted them several times by phone but they just keep fobbing us off. They haven't even told us if they will honour the claim. Very disappointed with the service. I am not going to waste any more time with them and will start proceedings with ombudsmen. My advice is not to use boots insurance. If you do and you need to make a claim my advice is to submit claim and then phone ombudsmen immediately afterwards to start complaint otherwise you will be waiting for months.

  • Sep 16

    Date of Insurance (month/year)

  • Annual insurance

    Type of Insurance

  • Unsuccessful

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

  • Value For Money

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Davequinnell's Comment

Written on: 08/07/2016

Typical Boots travel policy, it's about time the regulator investigated them. LV every time.

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