written by jrBender191 on 11/04/2022
My flight was cancelled going back to cebu last Dec 29, 2021 due to typhoon Odette. And it says in their policy that natural calamity is covered, but they just let me hanging in Maldives without any advice what to do. Only 1 flight and 1 seat available in that day, a business class. My boyfriend got that very expensive flight just to get me in time to fly home. I called the AXA agent about the refund and she said they will undergo meeting about my case and just update me when I get home. When I got home NO UPDATE, I called AXA and they said my case is not covered with their policy. I buy insurance for unexpected things and they will find a way not to pay one peso. In conclusion AXA will find a loophole to avoid paying any part of their obligation. I cannot recommend them.
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