I had a very traumatic trip back to Manchester from gdansk.The plane was diverted to Denmark when I collapsed on board. After initial contact with all clear to confirm medical cover, it was impossible to find out correct information and I was passed from pillar to post by their customer services. At that critical time i was desperately in need of support and assistance. I didn't get any! I had to get used to them taking 3 weeks to respond to every single point if enquiry. At various stages. They denied liability, then refused to pay hospital bill, then quibbled over every single point of my claim. Finally not paying an important section of my expenses. It simply didn't occur to me that I could have problems. Beware Allclear !!! What a set of Unprofessionals !! Never Again. I will always check feedback in future. However further digging is needed because there is little feedback from people who have made a claim !! Beware Allclear. !!

This Gibralter based company sell cheap travel insurance, cheap for a reason. they have virtually no support staff, need a claim or and other kind of help then forget it? Pay more or you may as welll save your money and have no insurance, its the same thing.

I wanted to change my travel dates for insurance. They wanted £15 just to do this simple task. That's more than what my policy cost. Ridiculous!

I book a flight with tui they cancelled it and I had booked apartment with holiday letting which we couldn't go to because flight was cancelled and the insurance don't want to no told me to get a refund of my credit card.credit card company told me to get it of my travel insurance what a cope out.

I booked a short trip to Malta and booked travel insurance through All Clear. They acted as agents for OK to Travel and I felt assured that everything was sorted. When reading the policy document it stated that I was covered in Area 2, which excludes coverage in Malta!!?? As I was travelling to Malta and this was clearly stated on the booking, I contacted All Clear and spoke to someone to question this. She could not explain why it happened but said I could be upgraded for a fee of €37 to have cover in Malta. I explained that I was unwilling to do that because as far as I was concerned it was their mistake. She told me I could cancel the policy as it was within the 'cooling off period'. My worry is that had I not checked the policy and needed assistance while abroad I would have been left high and dry because Malta is not covered in my booking. Needless to say that I have cancelled and requested a refund. Very angry and frustrated!

I would absolutely avoid 'All Clear' travel insurance. They use a third party company to negotiate their claims who do all they can to pay you nothing. We made a claim after my wife was mugged on holiday and managed to recover almost nothing. If you don't have the original receipts for everything then you will get nothing. On there advertising they say 100% of claims paid in 5 days ....  our claim spanned over 6 months. You are much better using one of the more well known insurance companies as that way you have some chance of recovering a claim

A pretty straight forward website with very clear instructions on how to proceed. The policy choices and requirements are clearly laid out and straight forward to select. It was easy to compare with the details from other sites as the information was presented is a very similar format and order. Although slightly more expensive the cover quoted was of a realistic level for the number of existing medical conditions relevant to both travellers. It will be interesting to see how much the premium increases year on year.

I have used this company for a few years now. It is easy to get a quote , good cover at a competitive price. Straight forward to set up.

Was easy to do online all straightforward and good value cover

I had been searching for an insurance quote that reflected my circumstances in the most economical way and this website was easily the best around. Ease of use is essential for me as I am not particularly computer literate being of a certain age. There was plenty of variety and the prices were incredibly competitive. I couldn't have asked for a better outcome.

A very good price for a good policy was easy to arrange cover online. Has everything we wanted for a travel insurance because we needed an insurance for a whole month to Australia . Would definitely recommend to anyone who wants a good and affordable travel insurance. There was nothing we didn't like about the questions that were asked, the drop down boxes were easy to use and found all medical conditions with no problem. Thank you all clear travel insurance.

I was recommeneded this site for travel insurance and I found it was a very easy process.

A very quick and easy to use website. Simple questions and to the point. All very black & white. Enter name, age, destination and any existing medical conditions and your travel insurance quotes are generated. Choose the one that fits you and your budget and whether you want it email only or email & post. I chose the email only option (green planet fan). There wasn't a thing I didn't like about the whole "getting a quote process" of course no one likes to spend their hard earned money but their was a range of prices to choose from, so that you can stay within your budget. Many thanks will definitely use all Clear again.

Would highly recommend, used this company for last five+ years and even made a claim when I became ill a couple of years ago after booking a family holiday and advised not to fly. They could not have been more helpful and issued a full refund for myself and my husband immediately. ***** five star service, thank you

Very easy to use website. Asked straight forward questions and not too invasive.Definately worth recommendation to family and friends.

I booked the travel insurance as I have gallstones and after nine years of them not bothering me I had an attack. When I took out the insurance to cover my gallstones I had to put I wasn't waiting for a op. when I finally went back to the hospital they then put me on a waiting list. I rang to inform them and the insurance went up from £99 and they were asking for another £197 plus £15 amendment fee. I decided that I didn't want the gallstones covered but it was still £99. I had already cancelled a insurance that didn't include the gallstones for £66 with another company.If I get an attack I will go to the local hospital with my ehic. My consultant has already told me that I'm unlikely to have another attack so soon after the last one, after all it was 9 years between attacks. Don't use this company there are a lot better ones around.Con Artist springs to mind

Summary of medical cover shows 10 Million - small print 28-30 pages shows needs to be approved in public hospital - took 10 days to get confirmation they had received claim forms and then would take 10 - 15 days to assess - helpline unhelpful no assistance offered with medical emergency - given that the patient couldn't walk and was taken to the hospital on a stretcher combined with language difficulties in the hospital where we were - I wouldn't use them again.

These people are a part of Reactive Claims. I have been trying to sort a simple claim regarding mugging on my wife whilst abroad. 5 months later and still trying to sort....hopeless. Avoid this conpany