Think TWICE!

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Viator Tour - www.viator.com
★★★☆☆
2.8
42.0% of users recommend this
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KonsumerKathy's review of Viator Tour - www.viator.com

“Think TWICE!”

★★☆☆☆

written by KonsumerKathy on 14/07/2019

Please read if you are considering using this tour group for Barcelona!! For $310 for two people, on a hot day in Barcelona, this tour group should have offered cold water to its' customers, although sadly, we've learned that many tour groups here don't supply water. Eight hours in the heat, often with no shade, and you had to run off and buy water at a local stand, and then wait for others in the group to do the same. After an hour of touring, our group had to wait about 20 minutes mid-stream to accommodate about 4 more customers who apparently were late and didn't arrive at the time they were suppose to @ the meeting spot. One of those persons was disabled, so it took quite a long time to tend to their needs. Why should the rest of us have to wait because other people were late and weren't organized?? On the instructions and information offered, Viator stresses how important it is you show up on time. Those late should be charged, as per their rules, and be a "no show."
Secondly, when you booked through Viator, they provide information on what should be worn during the tour -- there were dress code requirements -- no shorts below mid-thigh, and shirts had to cover the shoulders. Then, you arrive at the tour, and everyone is wearing sleeveless shirts and short shorts. When I asked the tour operator, they indicated that they weren't aware of any dress requirements. Really?!! I made my poor husband wear long pants, and he was suffering all day. They should have their information posted properly, and communicate with their vendors properly! The tour itself was "OK," and our tour guide, Miguel, worked hard along with our driver. Honestly, we wouldn't recommend this tour -- on the DAY OF the tour, the tickets were $91/pp versus the $150/pp we paid. Just not worth the $ and there are other ways to see the City with more comfort and organization.

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