Worst customer service I have ever received

World Airfares Reviews
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GeorgieF's review of World Airfares Reviews - worldairfares.co.uk

“Worst customer service I have ever received”

★☆☆☆☆

written by GeorgieF on 22/08/2017

This is the worst company I have ever dealt with for booking flights. I have been trying to get a price to change the time of a flight since Tuesday 25 July and have still not been supplied with one. After requesting that I be emailed so as not to disturb my meetings, I was then called twice in the middle of meetings, requesting an email both times, which was never supplied. I have since written two further emails to which no one has even bothered to respond. NEVER book a flight with these people. I never will be again.

I posted a complaint on TrustPilot, out of desperation as no one was getting back to me, which they took four days to reply to, apologised, said they would follow up and look into the matter, and still no one has even contacted me.

This is truly absolutely appauling customer service, which I will be reporting to the Ombudsman if this is not rectified immediately.

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