written by on 07/09/2014
I have been working with Wimdu for some 2 or 3 years, on and off. I already had to stop working for them as they would put the onus of giving all the details to the guests so that they can arrive at my place on me but do not allow to give any information of that kind in the emails you exchange with guests... You have to look for their emails, not an easy task, and, when you have found it, then give them the infos. Confusing to say the least ! Then, when there is a problem, it is always your fault.... And no "Sorry" or anything.... And then, they take off 50% off the payment they owe you because of this or that .... When you are very upset and say "Stop" (and considering that the reviews on my place are all very positive), then you get a phone call and the person on the phone get everything back in place because they really want to work with me as I have good review and that my place is very well located.... Surprising ! But I start to get fed up with all these things
written by Howard190 on 04/09/2014
I've been very satisfied with the Wimdu support. Answers are sent quickly (less than 24H00) and efficient :-) Suppport Wimdu efficace et rapide (réponses à vos question sous 24H00) :-)
written by Tomasl82 on 04/09/2014
Umfeld/Haus nicht akzeptable für ein Kleinkind und als Urlaub. Ein schmutziger Sozialbau, in dem es sehr unangenehm riecht und einige Betrunkene herum laufen. Buchung wurde daher am 4 Tag widerrufen, 4 Wochen vor Reisebeginn. Beschwerde über Wimdu. Wimdu verpflichtet sich durch Qualitätsüberprüfung an beschriebenen Objekt und Umfeld So hätte auch die Sicherheit und Hygiene überprüft werden müssen. Da das wohl nicht der Fall war und somit ein Objekt gebucht wurde, welches für Kleinkinder nicht geeignet ist und aus hygienischen Gründen einen erheblichen eingeschränkten Gebrauch bietet, muss es die Möglichkeit eines zeitig angekündigten Rücktrittes geben! Beim Kauf jeglicher ungesehener Ware kann man diese innerhalb 14 Tagen zurückgeben!!! Wimdu nimmt Bearbeitungsprovision, also müsste sie hier mit helfen und einschreiten bei Vermietungen, die den Ansprüchen und Preis nicht gerecht werden! Versetzen Sie sich mal in die Lage des Mieters! Es wurde eine Urlaubsreise von Los Angeles nach Berlin gebucht und man landet in einem schäbigen Sozialbau! Was nicht geht, geht nicht!!! Da muss es Rechte auch für den Mieter geben, der das Umfeld nicht kennt. Hier nicht. Blind gebucht, blind bezahlt und sie bieten keine Chance zurückzutreten. Wo gibt es so etwas? Ich empfinde das als unseriöse Geschäftsgebaren. 4 Wochen vor Antritt einer Reise dürfte es nur eine Anzahlung des Mietpreises geben, alles andere ist unseriös. Da eine Stornierung über Wimdu läuft, tat ich das und bat um Mithilfe/Unterstützung über 10 Anrufe bei Wimdu aus L-A., lange Wartezeiten am Telefon, keine Hilfeleistung, keine Antworten nach 14 Tagen, inkompetente Mitarbeiter. Keine Lösung! (der Vermieter besteht auf sein Geld)
written by Rice281 on 04/09/2014
not recommended the only noteworthy is the location of the room. Otherwise, the woman can not speak English Will only the money and immediately the kitchen is dirty and worn in the bathroom is mold and the furniture is completely broken more I did not mention because it just makes me angry and it was just not worth it
written by Gwatt1959 on 03/09/2014
Promptly dealt with a query I had regarding accommodation on a forthcoming trip, very quick in replying and matter resolved to my complete satisfaction. Have used the company before and would definitely use again, would also recommend to any friends.
written by Hodgesou487 on 03/09/2014
He managed to see were my problem was ang hopefully it get finilized soon.
written by trMiranda54 on 03/09/2014
YOU HAVE A GREAT TEAM ASSISANT tHEY HELP THE OWNER AND THE GUEST AS WELL
written by TrentonCurran281 on 03/09/2014
The attention was great and complete
written by onni on 02/09/2014
-Quick connection by telephone. -My second call was answered in a very friendly way by sympathatic assisstents, too.Clear prononciation, straight and proffesional information and booking. Reliable, they called me back in between 5 minutes. thank you
written by zuCampbell334 on 02/09/2014
I am satisfied about the answering of my question.
written by Frankliny159 on 02/09/2014
He tenido una grata experiencia wimdu. Me han mandado muy buenos huespedes y se han ocupado de todo. Una gestión ejemplar que elimina los problemas por completo. Sólo debes ocuparte de hacer que tu huesped esté lo mejor posible. Windu se encarga de todo lo demás. Está genial. Quiero seguir profesionales así. No me generan ningún problema, me solucionan muchos y grabosos problemas.
written by trNorwood350 on 02/09/2014
Team very eficient and helpfully. The support is inmediatilly. Thanks a lot
written by on 02/09/2014
I'm very pleased with the follow-up of things. First we booked an apartment, but after two weeks, Wimdu had cancelled this booking, because there were some complaints about this host. We thought of this as a very good follow-up and were pleased to hear this before we arrived. Better than getting an unpleasant experience. We also received a reduction of 100 euro for the inconvenience. After booking another apartment, we had to cancel ourselves, because of personal reasons. We got an answer immediately and after one day another e-mail with much information and how to receive our money back. So we can recommend Wimdu and will certainly use it again.
written by JaxsonHoward180 on 02/09/2014
You have not mention about the payment because I have not given any detail about my bank account, although I did write to you but no reply yet
written by EstherClayton57 on 01/09/2014
I was attended by mrTijago and he wasvery competent and polite and his help useful. somuch, best regards
written by Meadowe392 on 01/09/2014
Ines Ferreira answered on question very quickly and precise, just i needed to
written by 1986MacDonald on 01/09/2014
Tutte le comodità, come a casa vostra, vivrete una vacanza nel segno del relax e del confort. In qualsiasi città del mondo avrete un nido tutto vostro nel quale mantenere unita la famiglia. Il personale di Wimdu è veramente efficiente e veloce nel risolvere i problemi.
written by nenadnja on 31/08/2014
I needed help with the presentation of my apartment and friendly staff Wimdu is a few hours to respond to my inquiries. Once again, thank you.
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