A company with no morales

Villa Plus - www.villaplus.com
★★★☆☆
3.1
From 184 reviews
52.0% of users recommend this

Elliana252's review of Villa Plus - www.villaplus.com

“A company with no morales”

★☆☆☆☆

written by Elliana252 on 13/06/2020

We booked a villa only trip with Villa Plus to Majorca in May. 2 days before we were due to go (obviously trip wasn’t able to happen because of Corona) their statement on the website was assuring ALL customers they would be receiving a refund and urging them not to contact their very busy (well they do only work 10-4) call centre.

Fast forward 2 weeks and we received the first contact we had had from Villa Plus since we paid our balance in May. No refund after all- our fault we couldn’t get there. They made the villa “available” although they didn’t tell us that or send us access details (which meant they breached their contract).

Which have written an article on their behaviour (just search online for “Villa Plus refunds” and they are being investigated by the CMA. I urge anyone to think very carefully before booking- can you afford to lose all your money if anything goes wrong?

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