written by EmmaleeSchmitt on 26/07/2018
I booked a flight yesterday to St Lucia with Travel Shoppers who confirmed that I had 2 pieces of hand luggage totalling 23kgs. I said i'd wanted to check a suitcase in as I always travel with a big suitcase - the agent said I have 23kgs and can check one of the bags in when I get to the airport. I received the booking and was still uncertain about what the agent had said so i called BA direct to confirm. They advised that I had a hand luggage booking only and that I could not check in any luggage. It was all cabin baggage only. The agent mis-led me about the luggage before I booked, even though I raised my concern with him, he said it was not a problem to check it in. Do not book with this company. They have lied to me and then argued with me on the phone when i called back after checking with BA. As the reservation was made with the travel company BA is unable to intervene. The travel agent doesn't even have a 24-hour cooling off period to cancel flights which is against trading standards good practice. DO NOT BOOK WITH THIS TRAVEL AGENT. You have been warned.
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