Never ever use this agency!!

This travelling agency is as incompetent, unprofessional and untrustworthy as they come. Please, do yourself a favor and never book your tickets with them!
First of all, they never get back to you when you try to contact them, even when they say they will. When you finally get in touch with them, nobody seems to be able to help you out except for the manager who isn't always there.
When I booked my ticket it took me several weeks to actually receive my e-ticket. This is apparently how they work.
The real problems, however, started when I was going to in fact use my ticket. The airport had no ticket number for me, and even though I had gotten a reservation number from Travelpapa, it was useless, because they had not booked any seats for me on the flights. I could not get in touch with Travelpapa while in airport (as usual might I add), and nobody could help me, and I was basically told to go home.
I finally did get in touch with them, and 10 minutes before check-in closes, they come up with my ticket number, after my boyfriend has been online with them for 2 hours. And then it was too late, as I was already on the train home. Now what they told me is my ticket was lost if I didn't check in within those 10 minutes!!
I've been on chat and on the phone with them all day, and all they do is clean their hands, even though everyone else I've talked to from the actual airlines and at the airport have told me that this is clearly Travelpapa's responsibility.
I have done nothing wrong here, and nobody does anything to help me out after they've messed up. I'm absolutely appalled by the way this agency does business and treats their customer. I travel frequently and I've never in my life been through worse customer's service. I recommend that everyone stays away from this agency!