written by rintopratama on 20/01/2014
I often used this service several times, and IMO Traveloka is the best so far. I do have tried two or three different services before, but most of them didn’t have more values for their customers. So, I was always relying on the airline official websites, and search one by one to get the cheapest price. Then, last month my friend suggest me about Traveloka, he believed that this service will made my life easier. Actually, I was a bit pessimistic because I already know about this kind of service. However, after I tried to book Jakarta-Medan, my perspective started to change and I became their satisfied customer. The search result provides the best deal so far, even compared to the airline official websites. And then the booking process, in this stage I found no problem, and I felt that their system was so easy to use. In the next 30 minutes, finally I can get my e-ticket in the email. Overall, they do have a good product and it has more values compared to the others. They indeed suit well with “No. 1 flight booking website in Indonesia”. Thank you Traveloka.
written by siskaadelia on 15/01/2014
I have used Traveloka for almost six months now, and so far I am still one of their satisfied customers in Indonesia. Got recommendation from my coworker six months ago due to I need an urgent flight ticket to Medan. Because I don’t have much time to gone to travel agents, so I ask my friend regarding this problem. He told me to use online travel agent, and of them is Traveloka. My first impression, this site looks clean and many helpful information for the customers. I tried to look their “How To” page and followed their guide. Fortunately, it was so easy and I just have to follow 4 easy steps until confirm my payment from their email. In the next hour I had received my e-ticket in the email and they made sure that I’ll get the e-ticket in just an hour. However, I got it in just 30 minutes which is very fast and I was impressed with their service. Well, since then I always used their service to book a flight ticket. I hope they will expand more routes in the future, especially for the international routes. Good job Traveloka
written by nenysuryati on 09/01/2014
I was booked a Sriwijaya Air ticket from Traveloka, but accidentally I had to cancel my flight due to an urgent thing . I tried to contact Traveloka regarding this problem, and they suggest me to login in to member area and fill the refund e-form as a formal request. I followed all the instructions and give it to them, and they ensure that it would take 30 – 60 days of works. However, I got my refund more than the estimated time and no additional charge from Traveloka. Well, actually it’s Ok for me, but it would be better if Traveloka gave any update regarding my request. Overall, they provide a good service, but in my opinion they still need to improve more in the future for customer satisfaction.
written by putrijelita on 02/01/2014
Already used their service three days ago, and overall they have a good service. Actually, I suddenly know about them from my friend because he always talks about them several times and it made me curious. Finally, I tried to visit their website and it was the perfect time for me to go on vacation. In my opinion they did have a communicative website, it’s very user friendly and no complex procedures which made me love them. All transaction was done via their website, so I don’t have to visit their office and just paid through my credit card. Great service I think and it will be better if they provide more routes, especially for the international flights.
written by adityapratama on 26/12/2013
There are several online travel agent companies in my country, Indonesia. Fortunately I have tried all of them, including Traveloka. From this experience, I conclude that Traveloka actually have a good prospect than the others. Traveloka so far provide the cheapest prices for any flight routes, simple and smart concept, and very interactive. However, there is small issue when it come to mobile performance. I don't know why, but their mobile version lacks in my Smartphone. I can't search the flight because the route box didn't work on my phone. Tried to contact them once, and they suggest me to use Chrome browser, but the output still the same. However, this is only happened on my phone, since my friend can surf their mobile website without any problem. I don't know why, but I hope they will fix it soon. Thanks
written by juliyanti on 26/12/2013
I was booked a ticket from Traveloka two weeks ago, and it was so easy. I was usually book from the airline website, because I was afraid with the scheme especially from the online transaction. However, I was saw advertisement from this service everywhere, so I a bit curious and tried to find more info. From the research, I finally tried this service for the first time, because many customers had satisfied with their service. And here I am, I have become a part from their satisfied customers. Fast system, good service and so easy are perfect words for Traveloka. Thanks.
written by jokosulistyo on 13/11/2013
I have tried several methods to book a flight ticket, started from using local travel agent, search and book from the airline websites, until using the OTA (Online Travel Agent) that grew rapidly in the last two years. In my country, flight ticket is still something expensive and aircraft is not a common transportation mode used by many people. However, since LCC airlines and Online travel agent companies grew up, many people became aware and known more about benefits of aircraft transportation, especially from the price side. As a person who loved to go traveling, I need a simple ticket booking service, yet affordable so I can manage all things instantly and suit with my budget. Before I knew about Traveloka, I was quite confused to find the best deal for flight ticket. I have to visit local travel agent, or go to the every airline websites one by one and compare the prices. This activity indeed made me boring, and I felt this was waste my time. So, I decide to look more information about all in one solution from this matter. After I knew about OTA companies, I've tried to visit them one by one, including Traveloka.com. So far, I prefer Traveloka because of these: 1. Generally, they provide the cheapest prices for the flight ticket 2. I love their concept, which is smart I think. 3. They do focus on the customer interaction, this can be seen from their website and template which shown many information and annoying color or design. So, they have a "user friendly" website. 4. No complex procedures, I just have to fill simple forms in just four steps. 5. Fast loading website. 6. Instant process, and I can get the e-ticket in least than an hour. All of these advantages, make me a happy customer, and of course I will search and book the flight ticket from them in the future. However, I have one input for Traveloka, I hope they will create a mobile version site or even mobile Apps in the near future. This will surely increase customers loyalty and expand their business. Thanks
written by ayunda on 12/11/2013
I've monitor online booking services for quite sometimes, actually since 6 months ago. Started from, hotel, until flight ticket services. In my opinion they have a great purposes and offers for costumers in Indonesia. Then, last month, I was decided to look for Traveloka.com, this is one of the fastest growing start-up companies in my country. I've tried other services before, but I've noticed that Traveloka have something which is different than the other. Below are my explanation after I booked a flight ticket from them: Pros: - They provide a complete results of major airlines in Indonesia in their search engine. - So far, I noticed that Traveloka is the winner for the price factor comparing to others. - They have a really simple booking system, so I can book a ticket in just a few minutes. - There are various payment methods available, and I always prefer to pay using credit card. Although I get an additional charge, but it's the easiest and instant way to pay. - Fast issued. I get the e-ticket in my email just an hour after I confirmed my payment. Cons: - They don't have mobile site yet. Since I am a hectic person, so I most likely used my cellphone to support my activities. I hope they will create the mobile version soon so they can catch up from their competitors. - I felt hard to contact them by phone, so I prefer to contact them in the Twitter or Facebook. In conclusion, they have a great system and smart concept which is very helpful for the customers. However, they do have to act fast and always follow the technology development, so customers can get more benefits from Traveloka. Thanks
written by rinapertiwi on 11/11/2013
I have a load of activities in my life and these hectic schedules force my mind and physic to their limits, so I felt stress sometimes. Based on this fact, I decide to spare my time by planning a vacation with my family. We usually do this activity two or more times in a year. Well, I actually an adventurer, so I loved to go to the places with beautiful nature. Generally, we go with aircraft transportation because it's the fastest and comfortable transportation mode available right now. I always booked from local travel agent or from the airlines official websites. However, in the last two months, I was noticed a great influence from Traveloka. At the first, I thought they are still the same with others, until I tried to find more information about them. Based on the research, I think Traveloka have a great concept, which is presented to the innovation in the online booking system. Because I was curious, then I decide to try them once. I was planned to the Surabaya from Jakarta, and then I got the result. Tried to compared with other sites, local travel agent, and also the airlines official sites, and I felt surprised because Traveloka.com offer the cheapest prices, in fact from the airlines it self. Actually, I was a bit afraid in case they are a scammer, but I search more info related to their customer's feedback, and overall they all happy and satisfied. So, I finally decided to book the ticket and thankfully, the procedures was so easy, no confusing form, and they provide various payment methods. Then, I tried to used internet banking, and confirmed my payment through their email. I got an SMS notification that my transaction was succeed. I had to wait at least an hour until I got the e-ticket. After an hour, I checked my email and they do sent me an e-ticket which is in PDF file. Overall, I was very happy back then. Traveloka is indeed think about their customer's satisfaction first, started from their prices, user friendly site, and also their punctual service. I have no doubt right now, and I always used them to get my flight ticket. Great job Traveloka.
written by rikoananda on 11/11/2013
I know about Traveloka from my cousin, and there are also many adverts spread around in the internet. From these factors, I tried to search more about them, actually I want to find more about their customer's feedback. So, I search in Twitter and their Facebook Fanspage. Overall, they are a legit company which provide a really good service. That's why I convinced my self about their existence, and since I was need a flight ticket for my work, then I initiate to used Traveloka service for the first time 3 weeks ago. I learn about their procedures step by step, and they indeed have a "user friendly" site. I can follow all their booking procedures easily, and I think it's very simple, and no complex forms that I had to filled. They have various payment methods, and I love to use SMS banking, which is fast and easy. The confirmation process was easy, I just sent them email, and they issued my ticket in just an hour. Above all their great service, I do have an input for them, especially their customer support team. I felt hard to contact them by phone, even after I tried several times. Their email replied also a bit late, and the only good one is their social media respond. In their Twitter and Facebook account, I can get their feedback to all my queries in no time. Overall, they have a great concept, great service and have many value for their customers. However, they also need to improve their customers support team for better services. Thanks
written by meliani on 08/11/2013
I've never used online services before, well this because I was afraid and get scammed by them. However, since I often book a flight ticket once a month, then I have to search a new information regarding this matter. I felt difficult to book in the local travel agent, because I had to the city first and it takes 1 hour with motorcycle. Last month, my best told me about Traveloka, and he said that I have to use it. Without any doubts, I try their service and follow all instructions. And then, I felt amazed by their concept which very user friendly. The interface looks cool, and simple procedures. I just need to fell simple form, and finish all the transaction in just 5 minutes. After I confirmed my payment, they sent me an e-ticket to my email in just an hour. Overall, I've never tried this method before, and I will definitely used them in the future. Great job Traveloka. Thanks
written by anitayurika on 04/11/2013
I just found this site two weeks ago, well actually my friend told me about this site since I was need a flight ticket for my work. Tried to search more info in the internet and social media, and overall they provide a great service. So, I confidence to try it for the first time and the result was awesome. Traveloka prices are cheaper than the official airlines sites. Booking without any problems, fast and simple. Last byt not least, they provide many payment methods, including e-banking. I was satisfied and am sure will use it again in the future. Thanks
written by limrahardi on 27/08/2013
I was searching for Lion Air ticket as I stumbled upon Traveloka.com. I'm rather price sensitive so this website suits me really well. It doesn't matter how I get to see my big family in Surabaya as long as I get the lowest fare. I don't travel very often for I'm busy running my own business. But next time I need to travel on a plane I will definitely use Traveloka.com. All the best for Traveloka.com and keep up the good work! Keep giving us information about promo tickets :)
written by rinoputra on 21/08/2013
I'm from Surabaya but currently work in Medan. Having to lived separately from my wife and kids, I always travel back and forth every weekend by plane. Money-wise, this can be rather frustrating. Therefore I always try to find promo tickets. Well at least the frustration of finding tickets has been resolved a bit since a friend recommended me to use Traveloka.com. For an Internet newbie like me, it's easy to use. And the most important thing is, I can find cheap tickets instantly.
written by rudisamsudin on 19/08/2013
I love going to Bali with my children and grandchildren. We normally do it during school holiday. I found Traveloka.com as I searched for cheap plane tickets in Indonesia. On the website I saw not only Sriwijaya Air but it gives a complete comparison for many other airlines, which is exactly what I need. The prices are great and I instantly booked tickets for my family. Paid using credit card without any difficulty. Thanks Traveloka!
written by alyanisa on 16/08/2013
Traveling for work has become a routine for me, and I do it mostly by plane. A friend introduced me to Traveloka.com and I tried using it for the first time 2 weeks ago for my business trip to Makassar. Previously, I always searched for promo tickets from different airline websites but then I found it ineffective after a while for I spent too much time doing it at work. Traveloka.com helps me a lot in saving time searching for tickets. I can instantly see a promo price in the search result labeled with “promo” sign. Really satisfied for I received my e-ticket in less than an hour. If there's one thing to improve is perhaps the absence of feature that shows the remaining seats. For the rest I think it's perfect and I will keep using Traveloka.com for my future recommendation.
written by yantieriana on 17/06/2013
My hobby is traveling and I always look for cheap tickets. I will go anywhere in Indonesia as soon as I get information about promo ticket. I know traveloka from my girlfriend. At first I am confused. Now I can find tickets easily. My first time booking with Traveloka was when I went to Yogyakarta last month. The transaction is so simple and easy and I get my e-ticket after I paid via ATM transfer. When I asked a question about payment to their twitter, I get quick answer too so happy :) If there is one thing to suggest to traveloka it is to give me promo update because I want to buy more tickets from them in my next travel.
written by onyaulia on 12/06/2013
I work as a secretary at a foreign investment company (PMA) based in Jakarta. As my boss travels a lot for business, I am always assigned to book his flights. Before I knew this service, I always found it troublesome to look for tickets from various airline websites. The previous regular travel agent changed its personnel so I had to change the way I booked those flights. Thanks to Traveloka, everything has been made easier since then. I instantly recommended the website to my friends and relatives.
written by hikmahnuryana on 27/05/2013
I love to go travel and explore many places in Indonesia, that's why I often book a flight ticket regularly, at least once a month. I didn't go to the airport to get the ticket, but I prefer to use Traveloka to get it. Overall, I am satisfied with their service. There are no problem when I tried to book a ticket, just quick and easy procedures. I can book from everywhere, and it's really help me since I always mobile every day. Very recommended for people in Indonesia. Thanks
written by hanifamirudin on 26/05/2013
Every time I need to book a flight ticket, then I go to this site. Why? Because Traveloka provide all in one solution for me and many people in Indonesia. Started from searching, I can get available tickets through their search engine, and then pick one based on my need. Well, usually I choose the top one, because it's the lowest price compared to the other. Next, I just need to follow all procedures, simple procedures actually that can be done in just a minute. So, if you ask why I didn't book the answer from the airline's official websites? The answer is easy, because all I need a reliable, easy, fast service, and I can get all of these only in Traveloka. The one and only. Thanks!
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Yirkyinmok's Response to jokosulistyo's Review
Written on: 19/06/2014
Traveloka is a very good source of booking air tickets. However, it is not easy to find an English version for Traveloka on the Home page.