Thomson Holidays www.thomson.co.uk

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Asked by jelsbelle on 27th September 2017 Report this content
I had to make an amendment to a holiday 1 1/2 days after booking in which I accrued £100 penalty. I have my amended invoice and it looks as though I have also lost the £150 off offer? What should I do?

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Asked by Judicn on 28th July 2017 Report this content
I have selected my seats with more space going to Jamaica via the call centre (this is January 2018) I have received a confirmation email showing selected seats. Will this be honoured at check in as it's 180 days to departure?... why is it stated seat selection on line is a shorter time when I was able to do this today. ( 29/7/ 2017) ?

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Asked by jenjarvis1984 on 14th March 2015 Report this content
I've just received my confirmation for my holiday April 2015 and it says I have to check in online. I've never done that and like to check in at the airport. I was wondering if I can do that still?

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Answers (2)
Report this content MikePrice58 Written on: 18/03/2015
It depends if you are travelling with Thomson Airways themselves or with Norwegian Airways. If with Thomson, then you do need to 'check in' online prior to your holiday. If you are flying with Norwegian Air (who Thomson use for some of their flights), I don't believe you can check in online and you have to do it at the airport. Do make sure that, if you are flying with Thomson that you do check in prior to the airport, it only takes a few minutes to do and they could prevent you from going if you don't bother to do it.
Report this content stebo10 Written on: 19/03/2015
I was in a party of 4 who booked in on line, we were told how easy it was as all we would have to do when we arrived at the airport was to take our bags to the "Bag Drop" This turned into a nightmare and we all missed the flight. Thomson employee gave us the wrong information, which resulted in the missed flight We wrote and complained to Thomson who dismissed it out of hand as we were not in the Airport 2 Hours before departure.To save the Holiday we had to take an alternative flight and stand the cost. Watch the bag drop, it is not what it implies. (certainly at Manchester Airport) it can and does take a long time to get through even though you have done most of the work by booking in on line. THOMSON ONLY SEEM TO WANT THE MONEY BUT NOT THE RESPONSIBILITY OF LOOKING AFTER ITS CUSTOMERS. They do not seem to understand " Duty of care"
Asked by Riggans on 27th January 2014 Report this content
If I pay balance 12 days late will Thompson cancel the holiday?

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